Hertz Rent A Car

One of the worst experiences I’ve ever had. One star because the girl working the desk was at polite and apologetic. No more stars because everything else sucked. Where to begin? Called hertz a week before to reserve a car through an insurance claim because my car was hit. Rep on the phone ensured the reservation was good and a car would be ready the morning we agreed, even got a confirmation number to make sure, didn’t matter as all the location had was that my name was in the system. I gave the conf number and she said thar it didn’t matter because I had no reservation. No big deal right? Except they didn’t have any other cars to rent. None. She had to call the next closest location to bring one. About 30+ minutes later it arrives. The girl assisting me asks the guy that just drove it from the other branch to do the walk and he said the car is fine, and to just sign so he could get back to his location. I have to ask him and he acted as if I was pulling his teeth to have him do one of the most important things in renting a car. I try and point out what I think was damage and he just says its nothing and barely stops, he is practically walking back into the office when I’m not even halfway around checking the car. I’ve never had that level of customer disservice before that I received from that individual. It was as if I was bothering him to do his job. Just as he was getting into his colleague’s vehicle to presumably go back to his branch, he nonchalantly walks back into the office and hands the keys to the girl assisting me and says «you’re prolly gonna need these» and leaves. No apology, no eye contact, barely even said a word to me the whole time. I was almost glad just to leave and be over an hour late to work now, I get into the car that smells like cigarette smoke, when they clearly have signs all over not to smoke or have lets in the car. Start the engine only to have the radio music blast me out at full volume, thanks for the courtesy of turning it down, as if the guy cares about his job. I checked the fuel gauge, and of course it’s almost a ¼ tank less then what desk girl had me believe and the mileage was about 20 miles off what was recorded. Instead of going back inside I just left because I didn’t want to waste any more of time at the moment. I made sure to fill the gas tank to the appropriate ½ level, because god forbid I short them when I returned the car two days later, the same girl was at the desk, she was helping some poor guy that couldn’t get his car because she was locked out of the safe. She didn’t bother checking if the car was still in one piece, it was fine, and needless to say I didn’t stick around to see if that guy ever got his rental. Just when I thought the terrible experience was over, I saw my credit card was charged $ 13 for some reason. Unless there was negligence on my part, the insurance company was to pay everything, instead she didn’t have a clear explanation or the charges and claimed it was the taxes for the rental. I wasn’t about to waste anymore breath thinking about how terrible this branch/​company/​organization is, I decided to us the last 30 minutes sharing my experience. So do yourself a favor and go to any other car rental place.

Never again will I EVER use Hertz to rent a car. I went with them since they had the cheapest price for what would be approximately a one month rental. Not only did they attempt to charge all these hidden charges/​fees, when I returned the car a week early they didnt even prorate the rental fee to deduct for the fact I was returning it early.
Again, when you return the car make sure you do a walk around with the employee and have them check the gas and DO NOT use the ezpass provided when you have your own. All around a bad experience.