Lenora’s Moving & Storage

Commentary a year later from Lenora’s and it’s filled with lies. It was an 8 AM move, they said they did not have hoisting equipment and would not be able to get any that day, and I never actually called to tell them my bed broke. Nice job trying to ruin my credibility — it only makes the company look worse. Would absolutely stay away.

They got a 200 dollar parking ticket while moving my stuff and made me pay it… They also took their sweet ass time and charged me more than we had agreed upon. The worst.

TERRIBLE!!! DO NOT USE!!!
10 Reasons to Avoid Lenora’s Movers at All Costs.
1) I received 2 confirmation calls the night before our move. Both stated that the movers would arrive at 9. We brought the dog to a friends house at 8:45am and went to wait at the coffee shop across from our house. I called the Hq at 9:30 only to find out that 9 means between 9&10. Then at 9:45 we received a call from the movers saying they were running late but they didn’t know how late. 11:00 late. we only had the dog sitter until 1.
2)We made the mistake of leaving. Trusting they were professionals and didn’t need
us lingering around we went back to the coffee shop to wait.
3) We got a call from the movers about 2 hours in. «Miss, there are clothes in the dresser still» me, «yes, I was told to leave them in there» movers, «well, I have never moved a dresser with clothes in it before but I’ll try.» IDIOT, you take the drawers out of the dresser!!! Is what I should have said. They did not.
4) Got called for the final walk through waaay before they were done. Told they would get the rest of the things into the truck but would leave our bedding because it wasn’t in boxes and the truck was dirty. Ok. They left much more than that. We had to go back with my father in law’s pick up truck to get the rest.
5) We said we would meet them at the new house to let them in. Since it was only 6 blocks away and we now had our dog with us we walked. They showed up an hour and a half later! I am still confused about what they were doing since obviously it wasn’t packing the rest of our things.
6) After the truck pulled up outside we went to help them park, our new neighbors were nice enough to move their cars for the truck. The movers refused to unblock the street, Stating it would take too long. So we were obviously getting off to a good start with the neighbors.
7) Since everything was labeled we figured they could figure out where everything went, we locked the dog in an unused room that had no boxes going into it, and went to buy blinds with our in-​laws. Didn’t think it would be an issue. I said if anything isn’t labeled leave it in the living room, but it should all be labeled.
8) They presented me with the bill before we left which was DOUBLE what I was quoted!
No help from their hour and a half long lunch break. Gave them all generous tips due to the fact that they whined about everything and I thought maybe it was a really tough move and I did not organize well enough. Not the case.
9) When we got to the house the only things brought to any room was the bed which laid in pieces on the floor. Their contract States «if it’s taken apart it will be put back together.“not the case. All of the boxes sat in the living room and all of my furniture looks like we bought it from the scratch and dent. It’s aweful.
10) We called HQ and talked to the owner who said he’d call back. When he did I handed the phone to my husband. I was fuming. The owner was blaming us for everything! He came by that night and rebuilt our bed, which turned out to actually be BROKEN. It is still broken. I am still upset a week later, mostly because everytime I look at my dresser or lie on my bed I am reminded of these MORONS!!!
Just Stay as far away from this company as possible!!!

Please, I’m begging you… DON“T USE THIS COMPANY… that would mean that all the trouble I went through and this review was entirely in vain!
Even if you are planning a last minute move and you are stuck (like I was)…rent a truck and do the move yourself… DON“T USE THIS COMPANY.
Here are two positive things about my experience:
1) The woman that I spoke with on the phone to coordinate my move initially was nice and helpful.
2) The lead mover, George, was nice.
Other than these two things my experience was terrible.
1) They were late, which wasn’t really a big deal to me because George called to let me know but then when they arrived they were so slow!
2) I had planned the move to go from my apartment to their storage. So, once they got things packed and inventoried (which took 2.5 hours for 1 BR apt on the 2^nd floor) they charged me the same amount of time to unload it into the storage, despite the fact they didn’t have to inventory it and only had to move it from a loading dock to the storage bin.
3) When I called them out on this there was NO fixing it, they were totally inflexible and logic was useless.
4) They charged from the time they started the job until they completed, which is fine except that they also charged $ 50 for travel– essentially double charging the time.
5) Since they were so bad, I hired a different moving company to move out of their storage– they charged my $ 165 to get my stuff back!
6) When I went up to pay to get my stuff back, I found one of my boxes in their business office.
7) After the inventory was signed for, they presented one of my bookshelves that was «in the basement» of the storage facility and was so destroyed I didn’t even move it into my apartment.
Just as an FYI, this was so bad I plan on following up with the Better Business Bureau. It went well beyond poor customer service into the realm of complete incompetence. Fortunately, the movers that I hired to move my stuff from storage into my apartment renewed my faith in humanity (see Mambo Movers)!

DO NOT USE! a friend of mine had an absolutely horrid experience involving being charged twice, no delivery date and the Police department. Stay AWAY!
Can I do zero stars — I wish

Oh, NEVER!
I rewirte the review with more detail that can show my substantive experience as Unilocal HQ decided remove my below review for the reason of «substantive firsthand experience»
My original review was: If you want to waste your money on something, partucularly on your moving, I strongly recommend using Lenora. Otherwise just avoid them
Ok. it was too short. So this time, I will give you the longer one. I used LENORA’s moving company twice, unfortunately enough. It was last summer, one was around July 25 and another was Sep 3. Due to their lingering over the work, I paid more than $ 1,000 for these two times of moving. My stuff? A queen bed with a mattress, a dining table, a desk, 7 chairs, a lightweighted bookself, a flat TV. ALL! no small stuff or not a single frypan. And I paid more than $ 1,000 for moving these stuff from university city to the center city.
Well, I can swallow it they did the work right. They almost broke my furniture and said to submit a claim to the office when I complained. So I, a naïve college student just followed their dircection and expected to cover part of the damages.
At this point, I guess you can imagine what happened afterward. Yes, I didn’t get anything in compensation for my damaged furniture. After sending my claim by mail, I sent several times of follow up email, but they never returned to me. When I finally called them, they simply refused to make any compensation.
I’ll pay DOUBLE if I could avoid this horrible experience again!

Where to start…
1. they took way too long but i guess that’s to be expected when the movers are texting/​smoking
2. they ran over the estimated time (see no.1) and wanted to charge $ 50 per half hour
3. i wasn’t willing to pay the extra money so they left me with all of my worldly possessions in one room and in worse condition then before. They left with the front door off the hinges, my couch standing on end, and everything still wrapped and disassembled.
4. During loading, the movers noticed a pile of stuff and when I told them it was not to be loaded because it was to be given to the Salvation Army they still proceeded to ask if they could have specific items from that pile. That’s just tacky.
One of the worst experiences of my life. I’m telling everyone I know NOT TO USE Lenora’s moving co.

DO NOT USE. DO NOT USE. DO NOT USE.
Horrid experience. Unfortunately, I was in a rush therefore did not have a chance to check prior Unilocal reviews… if I had, then I surely could have avoided this debacle of a moving company.
TWO HOURS LATE to load. Two hours late, and no communication whilst I waited in a hot and stuffy storage facility, despite my frequent calls to inquire after the movers status. When they FINALLY get there, the movers were unapologetic and kind of rude. This would have been an incredibly easy move — I just had furniture for a small studio apartment already neatly disassembled and packed in a storage facility — but no one in this cheap arse company seems to own a dolly or handcart of any sort. Thus, they spent the next hour carrying stuff ONE-​BY-​ONE by HAND. …who’s the genius that thought up that idea?! Oh yeah, Lenora.
The same mess occurred during the unloading process. They literally moved each item one at a time by hand to my studio apartment. !!!
Oh. And they broke my desk.

We used Lenora to move when sold our house and moved.
Before going into the details, I’ll say that the overall review is for the service/​management rather than the actual movers.
I totally expect Lenora to challenge what I am about to say, as they’ve done before but unfortunately for them I have everything documented.
First of all, the good part — the movers themselves. These guys are awesome — they loaded all of our stuff (and then unloaded) under two hours. They were quick, careful and courteous. If I can hire them directly, I would do so every time. Sadly, here comes dealing with the company itself…
We hired Lenora because they advertised (and as a matter of fact still do) that they take credit cards. Being short on cash due to all of the expenses associated with selling/​buying a house, etc. that was the most important aspect to us when we selected a company to use. As it turned out, their claim to take credit cards is nothing but false advertisement — even though we checked twice and have emails proving that they confirmed this fact, we had to scramble to get cash to pay them…
Secondly, they were 5 hours late to arrive to pick up our stuff. I was told that it was due to the previous customer and that if I wanted a timely arrival I had to book the entire day. Understandable in theory, except that the truck called us from 5 blocks away and then repeatedly got lost for almost 3 hours to the point that I had to go and meet them so they can follow me… why the company can’t provide a simple cheap GPS to their trucks is beyond me… getting lost and wasting our time obviously has nothing to do with a previous customer.
Since we had to keep our things overnight, we asked for a lock on the truck. Well, I did not see a lock either when the truck left at night nor the following day when it arrived. I am paying you for overnight storage, I expect to see a lock on the truck at some point!
On the delivery date, we ran late because of the closings and all… they charged us extra two hours for the truck waiting for us to get to the house. It would be okay, except that the truck arrived an hour earlier than the scheduled time. It’s fine to charge me for an extra hour, but they charged for two!
When I contacted them regarding all of this issues, I received nothing but arguments and flat out lies, including a statement that the company has emails to prove that we were told they do not accept credit cards (there can’t be no such email and I can actually prove it). At some point during the email exchange there was a not so thinly veiled ethnic stereotype directed at us. At that point, I decided to file a complaint with BBB and FTC… once the complaint was processed, Lenora claimed that no only was I wrong in my claims, but that we did not pay them $ 165 for the overnight storage (though I have a receipt stating that it was paid in cash)!
Perhaps I should’ve pursued fighting them, but it was not worth my time and effort. If they are happy to overcharge people, lie to them and cause nothing but trouble, soon enough it will come back on them…

We used Lenora last December. Our belongings had to be stored overnight and unloaded the next day.
Lenora came in with the lowest bid, so we hired them.
Here is my dilemma. The movers were excellent! They worked hard and were impressively fast. However, they were 3 hours late to load and 2 hours early to unload (we were still closing on our new place when the truck arrived and the clock started ticking)
Additionally, the company assured us that they take Major Credit Cards as a form of payment. Unfortunately their story changed when they loaded the truck.
If you every purchased a house before, you would understand that looking for an extra 1K in cash on your closing day in not what one would call «stress free».
Bottom line: I would recommend Lenora if you are paying cash ONLY.
Unfortunately I will have to give 1 star, since I did not receive the service that I was promised and I will not use this moving company again for that only reason.
Sorry, Lenora. You lost me as a customer.