Payless Car Rental

This place is the poster child for poor service and incompetent management. Think you’re getting a good rate by coming here? Think Again! The poor transport will make you miss a flight, you’ll wait a long time to check your car in/​out, the place is an organizational mess, customer service is nill. Bottom line, if you’re reading these reviews don’t say you weren’t warned. Payless, sometimes, get a LOT LESS ALWAYS.

Payless Car Rental would not give me the rates on my reservation confirmation sheet. In July 2012, I made reservations on the internet at
. This also appears to be the same as Payless Auto Rental with the address of 6938 Norwitch Drive. On their website, you have a choice to select from the Cherry Hill, NJ location, or the 6938 Norwitch Drive, Philadelphia location, and another location. I chose the Cherry Hill location since it was much cheaper than the Philadelphia location. The phone number listed on my reservation sheet with the Cherry Hill address was 856−530−6000 (at the top of the reservation confirmation sheet). It was different from the Philadelphia site phone number of 267−777−7792 on the bottom of the confirmation sheet. I called the phone number beneath the Cherry Hill site twice to confirm that they had a shuttle from the airport, and I would get the rates that were listed on the confirmation, and they said, yes. I also confirmed with them when I called that this was the Cherry Hill location, but when I got to the airport and tried to get to the Cherry Hill site on their shuttle, they said they only went to the Philadelphia site. Their driver said that they might give me the rates that were on the reservation, but when I got to their Philly site, they would not give me the rates, and when I said that I would publish the incident on the web, he would not even rent me a car. I did not swear or act aggressive in any way except to say that I would publish my opinion about how I had been treated on the internet, and then he would not rent me a car at all for any price, and he said that all the rental cars in the area had already been rented thru the other car rental companies although they had cars left at this location. They tried to say that it was a misunderstanding, but it was not because I confirmed the reservation, location, and rate twice. They are trying to get people in by showing a lower rate, and then hiking up the price. I have never been treated this badly at a business before.