Precision Plus Plumbing

Derrick was incredibly unprofessional and not helpful. We explained our plumbing situation and Derrick asked us what we wanted him to do. I am sorry, but we called a plumber because we did not know what to do and needed someone to tell us our options! His first two options were $ 1700 and $ 1300 to fix a valve on a shower. Finally we were able to get a $ 700 option out of him but this was after a lot of attitude on his part and us asking specifically how much simply replacing the valve would cost. Why was this option never presented in the original presentation of options? I felt scammed by this company and frustrated by the attitude. I would never call this company again.

What a scam We had a plumber come out last week to check on a clog in the drain. After inspecting the basement for 2 minutes he came back to tell me that he could not get to the access point on the main drain and would need to cut the pipe to then clean the drain. I challenged his assumption that he couldn’t get to the pipe because we had that pipe replaced less than a year ago and I knew the access point was accessible but he insisted. He then gave me a quote of $ 1,205 for the «gold» fix and $ 773 for the «silver» fix. I mean come on! What ever happened to just fixing the issue for an appropriate cost. It was then that I paid the $ 60 to show up (which I knew about and expected) and told him I would get additional quotes and call if I need them. A few days later we had ABLE Plumbers come out (for free) and check the plumbing. Lo and behold he easily opened the access point on the main drain and quickly realized the issue was a clog that was out in the street. After snaking the drain outside we were FIXED. And the best part, it only cost us $ 160.
So here is my issue. I called Precision Plus and told them I felt like I was scammed. I felt like that particular plumber didn’t event try to access the drain because if he did he would have realized the issue. If he did, the problem would have been an easy fix and they wouldn’t have made $ 1,200+ on me. If he did, they would have gotten my business and I would be a continuous customer. But not only did he not try to actually fix the problem, but he quoted me an outrageous number for the «gold» fix and when I called to express my concern I was practically ignored. I asked for my $ 60 and they refused.
What happened to the customer is always right? In this day and age where reviews and word-​of-​mouth are priceless I would have expected more.
Moving forward, I will warn everyone I know to not use Precision Plus. This is unacceptable.

What a complete jerk Derrick was. Came over and acted like he just worked there and couldn’t do anything about the price! He wanted to charge me $ 1000 to replace a $ 25 shower valve! What a loser. Then he demanded I pay $ 60 to just show up !! What a loser. SHOP AROUND! This guy is a SCAM!!!

This place is OVER PRICED and OVER RATED. The technician showed me a choice of three water heaters ranging from $ 1900– $ 3700. Trying to stay within my budget and being unfamiliar to plumbing prices and practices, I chose the lesser value. The total cost to install a standard 40 gallon hot water heater and replace a shut off valve cost me $ 2,184. Out of curiosity, I spoke to a few friends and called several companies to get a price quote for the same work. To my surprise, three companies gave me prices between $ 750.-$ 900. Do your homework and SHOP AROUND. Get estimates from other companies before you choose Precision Plus Plumbing.

They did great work, but the cost was very high ($ 700 for what another plumber quoted $ 300). They did come out quickly, on a weekend, and did a great job. However, I would only use for a real emergency, as you are paying a good deal for convenience.

The absolute worse plumbing service ever. Upon calling and speaking with Lauren I was told about the 89.00 service fee and assured that the plumber would be there in 25min. One hour and a half later and two calls he finally arrived with an attitude. He proceeded to go to the basement where the leak was located. He looked at the pipe from 3 feet away and said you need a valve and the cost is $ 501. We refused service and he said whatever it’s still 89.00. My husband wrote him a check and he proceeded to exit the property in a huff without any receipt.
I will never use the service again. I was more appalled to find out the owner Derrick Jackson was the plumber who responded to the service call. Unexceptable! Zero stars if it would be allowed.

We’ve hired Precision Plus at least half a dozen times over the last five years, for projects ranging from a bathroom remodel to kitchen drain cleaning. Their crews have always been on time and professional, they stand by their warranties, they explain their pricing up front, and the rates are reasonable given the high quality of their work. Highly recommended.

This place is a joke. Their pricing is double to triple what other places quote. I had them come out and quote to snake a stack pipe. $ 500 for the work. Just for them to come out is $ 60. I told him to leave. I called up South Philly Drain. My quote from him was $ 120. Even with the $ 60 I was burned with from Precision, I was in the plus.
I am also writing this almost 6 month from when service was done. I still have not gotten over it.

I had a leak and called Precision Plus Plumbing. They quoted me a price range of $ 900‑1700 which involved placing a variety of parts and fixtures that were not broken (and which they wanted to replace with an inferior brand). After paying the mandated $ 50 service fee, I told them I would not be using their services and called another plumber.
With the other plumber, I paid $ 100 to have the issue fixed with ZERO of the parts needing replacement, just a little soldering.
Precision Plumbing uses a weird pricing tier to price quote. I had a shower issue, so the service cost was automatically fixed at $ 900 — regardless of how minor the issue was — and it was VERY minor. The workers would not itemize or break down what was included in the $ 900. I was basically told, «it is a shower issue, this is how much it costs to repair.»

Unilocal! That’s what I did when I saw the price to have my outdoor drain cleaned. Over $ 400! (Just under with the on-​line coupon, actually, but still.)
The technicians were very nice and polite and efficient. They do this cool foot cover thing when in your home to avoid tracking dirt and such. But charge me less and I’ll vacuum and mop.
The quality of the work remains to be seen with the arrival of predicted thunderstorms. I considered an additional star for the niceness of the plumbers, but Roto-​Rooter was $ 100 less and just as nice. So, just 2 stars because I’ve experienced better.
Think I’ll invest in a drain snake…

my husband called precision plus to get our outdoor faucet fixed. they were able to set up an appointment for that very day. the plumber, derrick, arrived on time, was friendly, and very clean– he even had shoe covers when he walked in the house!
he discovered that we didn’t have an interior turn-​off valve and gave us two options: the «quick fix» option, which would just replace the broken faucet handle, or we could have him install an interior valve as well for a little bit more. there was no pressure to go with the more expensive option, but we would’ve had to have had it done eventually anyway.
derrick completed the job very quickly and did a fantastic job! he explained what he did before he left. the work was professional and clean. when he left, derrick wanted to make sure we were satisfied with his work. he said that he would personally come back if something wasn’t right.
i would highly recommend precision plus– they do great work and their customer service is excellent!