Quest Diagnostics

I don’t know why they even bother taking appointments because you’re going to have to wait at least a half hour. Inconvenient if you’re trying to get blood work done on your lunch break.

So glad my insurance is changing lab services, it has to be better than my nearest quest on Broad St. The waiting room is pretty gross and dirty looking. Always a wait that seems excessive. Don’t come here if you can avoid it!

This office is an absolute joke. First of all, I had a 90 minute wait to get my test completed. I wouldn’t even be angry about that if it were the only problem. Here’s the kicker… THEY LOST MY DRUG TEST RESULT. My employment was delayed by a week because of the shenanigans at this office. They’re understaffed (even at peaks times) and unprofessional. Go somewhere else.

This was bad. I showed up on time for my appointment (had to get a routine test for work), and after about 20 minutes they called me in. The employees were talking about the Teletubbies for a long time before they were able to help me. That was strangely entertaining, but not what I was there for. The actually testing process felt weird and open– my sample was being waved about practically in the waiting room. Just felt unclean. I had to do it, though. If you have any ability to go somewhere else, USE IT.

At a point in my life I used to get my blood work done a lot and every time I’d use Quest, so I’m really used to the drill. This isn’t my favorite location, but it was the closest.
DON’T DO WALK INS!
Since this Quest is near Hahnemann, everyone from the hospital is sent here, so make an appointment beforehand. If you are doing fasting blood work you have to wait at least a week to get a decent early morning appointment. Go somewhere else if you can’t wait all day and need it done that day.
Seriously, don’t be that person that starts to yell at me because you have been waiting all day and I was called first because I made an appointment and you didn’t.
The front desk people deal with these people all day, so I try to be friendly to them.
The Phlebotomists are friendly and rarely have to re stick, which is good because I pass out when they do.
When I walk down Broad a lot of people ask me where this location is, even when I’m not going there. Just look for the Cardiology Consultants of Philadelphia sign and you’ll find it.

Worst experience ever. Loud, dirty, ridiculously slow. I went for a urine drug screening for school and waited for over an hour and a half for my appt.

I wish I could give this place zero stars.

Slow. Understaffed. Slow. Awful. Dont go here.
They are friendly, after your hour wait that is.
Painful experience, don’t go.
Supposed to be appointment only, but isnt.

I agree with the previous Unilocaler about the age of the place and the organization being off. Other than that, it was good. I had a bad experience at the 8^th and walnut location prior to going to this location. I made an appt and it took 15 mins for me to get checked in and get my blood drawn. The phlebotomist was really nice and he had experience and I really didn’t feel the pain of blood being drawn. So if you work in center city and need to go to Quest, I would go here before the 8^th and Walnut location.

Like Jeffrey C., I was definitely a bit turned off by the overall feel of the place when I walked in. The waiting room looks like time has passed it by and then some, and there didn’t seem to be a whole lot of organization or structure to what was going on in there. For instance, one of the restrooms (where people, well, pee in a cup) is basically smack in the middle of the waiting room where folks are sitting and waiting. It was a little unpleasant for me to watch the receptionist transfer someone’s urine sample from a big cup to her test tube right in front of me, but that’s kind of par for the course at a lab, I suppose.
Once I got over the initial yuck factor, things started to turn around. The receptionist was an absolute joy to deal with, and was willing to go above and beyond when it came to making sure my insurance information was correct and that everything would be handled properly. I made an appointment ahead of time and was seen about 15 minutes after my scheduled appointment. I don’t know if that is normal or not, but I am glad I planned ahead.
The phlebotomist was also great! I didn’t even feel the needle go in — and felt even better when she complimented me on how well I did. (Oh, come on, it’s the little things!) Quick and painless. My bruise today makes me look like I’ve been hanging out with the wrong kind of crowd, if you know what I mean… but again, that’s par for the course. You get bloodwork done, you may look a little banged up.
All in all, a very positive experience at Quest.

Thought this place was pretty skeevy when I first walked in and sat in the main waiting room — just kind of dim and depressing. But actually it was fine. The people working here were quick and efficient, and although not extraordinarily personable they got me in and out quite rapidly even though I was just a walk-​in. And I could barely even feel the needle stick for the blood draw, which is of course a big plus.

Whatever you do, schedule an appointment. If not, you will be waiting there for half an hour guaranteed. I’m a student at Hahnemann Hospital and all of my physicians are affiliated with Drexel, so this is very convenient when a doctor orders blood work. That is the biggest factor in keeping me here. The environment is clean but certainly not endearing, and the staff will rush you in and out, but when you notice the line, I don’t blame then. The tests are done accurately and reported to the prescriber in a timely manner. I don’t know what else you would want in a lab.

Having needed to get my blood drawn five times in the past eight months, I’ve become something of a Quest connoisseur.
Twice I’ve gotten my blood drawn at this particular location, and twice I’ve left with blood soaking through the band-​aid and dripping down my arm. This happened with two different phlebotomists, but had never happened before (and hasn’t happened since) — so I’m pretty sure the problem was their training, and not my arm.
Not as big a deal, but still annoying — most staff members were rude, and seemed as if they absolutely hated their jobs. None of them made eye contact with me (or any of the other patients, for that matter), even when giving directions or engaged in a conversation.
Two stars because some of my blood actually did end up in the vial, and I got the results within a week — so they must have done ok on the paperwork end.
(The Quest on South Broad is much better in terms of friendliness, professionalism, and lack of a bloody arm.)

This place was clean and relatively comfortable. The staff were kind, efficient and helpful, and I had no trouble making an appointment online. On a Monday morning, it wasn’t too busy to just drop in, either. The phlebotomist was very professional and nice and didn’t make fun of me for being a wuss about getting blood drawn.
I would give this office more stars, but it’s hard to say I’m a fan of anything involving needles and peeing in a cup.