Sheraton Philadelphia Society Hill Hotel

From the rude condescending tone of the front desk personnel upon arriving at the hotel to check in on our reservation, the unhelpful service personnel by phone as I entered our room and it reeked of smoke. The random dirty socks that were left in the room, generally shabby room with exposed thermostat, or the difficultly getting the dog bowls from valet service. This was an abhorrent experience from walking in to leaving.

I’ve stayed here twice within the past several months for some course trainings, each of which took place over the course 4 – 5 days so I’ve spent a good amount of time in the hotel and surrounding area. I was not pleased with the internet service which I had to PAY for, and each time it only lasts for 24 hours. In the private guest rooms, the internet service is insanely slow and I wish I hadn’t purchased it. I was hoping to get work done while staying in the hotel, and after a long day I don’t feel like coming down to the lobby to get decent internet. It’s a busy corporate-​type hotel with lots of people staying for conferences and whatnot, so the wireless network really does need to be improved… SIGNIFICANTLY. It’s the biggest complaint about my stays.
I do have to say that the service staff is generally nice, prompt, helpful and informative so I appreciated that. It’s overall a pretty nice hotel, clean, not luxurious but extremely comfortable. There’s a gym which is convenient. I also do like the area which is within walking short distance of restaurants, bars and public transportation. It’s not that close to the city center, but you can take the bus or walk 20 min to other areas in the city.
Lastly it would have been more convenient to have a restaurant that is actually good in the hotel. Taste has a pretty limited breakfast and lunch menu, and is not that healthy. I haven’t been for dinner. Again the hotel is close to other restaurants but it would have been nice to be able to eat better breakfast on a daily basis.

Great location in old town! Friendly staff. They have reasonable breakfast and amenities. Disappointed they say they have a pool but only for kids, no hot tub or sauna!

Don’t stay in room 3022 or maybe anywhere in this hotel. The noise from the wedding is deafening. Room is dated — everything is brown. The lobby is nice but you don’t sleep in the lobby. The location is good and everything else about it is subpar. Not recommended.

Stayed here on our anniversary weekend. It’s in a quite part of the city, near Penns Landing. The room is kind of small. Very clean. Staff is friendly. The parking is outrageous. $ 36 per night. Not much in the way of amenities. No free breakfast or WiFi. Come on! The pool is heated. Kids loved that.

Hotel had everything I needed. Close to everything. South street. Independent mall water front and everything in between. Great restaurants all around. Nice lobby. Valet parking safe neighborhood. Room was large. Very clean. Great bed. Free internet. Club room with free breakfast and evening snack. Free wine beer, free snacks, soda water juices. Etc rtc. So much you don’t need any room service. Computer printers Big screen TVs.
And there is fitness center on the 3^rd floor and indoor heated pool on the fourth floor.
All included in my room price So for me it was really great and I will come back.

While this hotel is perfectly located in the center of Philly, it needs some help. The first room I was given had bugs crawling all over the dresser. I called to tell guest services and he said someone would be right up to fix it. I was thinking to myself, so how the heck is he going to «fix» a bug problem during my stay, so I asked to move to another room. The second room was fine except for when you walked in, it smelled like an ashtray. I called guest services again about this issue and they said they don’t allow smoking in there hotel so he didn’t know what I was talking about, yet he offered no compensation. Frustrated and over it, I just stayed in the room. Finally, the valet service is SLOW! We called 15 minutes ahead for our car, as they encourage you to do. We got our car 30 minutes later. Seems to me they can improve on their guest, cleaning and valet services.

We had a really nice stay. The hotel is located in a very quiet area of Old City but is in pretty close proximity to important spots in the city. Check-​in was a breeze. The lobby is very nice & has a Starbucks.
Our room & bathroom appeared clean. We really hated the heavy comforter, we removed it to sleep with just the heavy sheets instead. One of the valets whistled outside of our room off & on from the hours of 3−5am or so. Of course we found it to be super obnoxious & disrespectful but we didn’t bother complaining either. Another negative was the lack of mini fridge. Checked out by just dropping our room key in the key box on our way out of the lobby.

The hotel itself was nice, clean, however the service at valet and the bell stand left much to be desired. I pulled up to valet at 11pm, after a 9 hour drive, and had to go find someone to help with luggage and to vet the car. The gentleman who helped unpack our things immediately started asking me for free merchandise (We were there for a cancer Confernece and had boxes of swag) and when he brought our luggage to the room, he made homophobic comments about 4 women «sharing beds»!! I was traveling with another cancer patient and my 2 teenage daughters –He said this right in front of my kids!- When I left two days later, I had to retrieve my own car from valet and load my own stuff, which wouldn’t be a huge deal if I wasn’t limited because of my metastatic disease. The property is cool, but there choices of employees leave much to be desired!

Just to update my review: on the way home I noticed I had bites all over my legs. It turns out I had the signs of being bitten by bedbugs. I will say when I contacted the director of rooms she was very sympathetic and nice and said they would take the room out of service and send Orkin. She called me back within 48 hours to say they didn’t find any signs of bed bugs — I disagree with this, but at least she called back. She did comp some of the Starpoints I used for the visit which was nice. I plan on going back to the hotel this week for another stay and am hoping for the best!
***Went back to the hotel and had a great time. Carolyn went out of her way to make sure everything was perfect. Although there was a small incident regarding some ants she fixed the situation to my satisfaction. I can again recommend this hotel.

It was my wife’s birthday weekend and we stayed here for two nights. Check-​in was efficient.
We stayed in one of the junior suites on the 2^nd floor. We loved the extra space (i.e. spacious living room, and additional television), and the bed was really comfortable. Others have noted the heater units turn on and off rather loudly. We had two heater units and only the one in the living room worked. The one in the bedroom only blew cold air. As in other Sheratons we’ve stayed in, the bathroom had a non-​working vent.
As SPG members, we had access to the 3^rd floor lounge which has a daily continental breakfast and evening appetizers. Others have noted the seating areas in the lounge are small, but we didn’t mind.
We didn’t use the fitness room, but we swam in the pool. There was also a separate pool for infants, we assume. Unfortunately, there was no hot tub.
Was told the valet parking was $ 36 plus $ 8.10 tax. What I wasn’t told was that on weekends, they charge significantly more. Turns out, the weekend rate was $ 72 plus $ 16.20 tax! This was very dishonest! Next time we’re in town, we’re parking in a nearby garage. Valet parking is the only parking that the hotel offers.
I’d give this hotel 5 stars if it wasn’t for the faulty heater and their high parking rate.

Booking it for New Years Eve, this hotel was chosen mainly for its location, which is amazing. You are only a block from the river, particularly Penns Landing and Spruce Harbor Park. It has great views of the Ben Franklin Bridge and the River. Unfortunately, this was the only positive thing that came out of our stay.
We had requested for an upgrade suite, but I think we were given a regular room, shoved in a little corner. We could barely roll in the luggage cart without having to pivot and bump into the walls left and right. The rooms are average size but had a weird smell to it. Their bathrooms are smaller than normal. I assumed the room smell was due to the fact that you are allowed pets into the rooms.
The Sheraton Club is also a lot smaller as well, with minimal seating for guests. Pool is small, but I never expect much for a hotel in the middle of the city.
Hotel, mainly for its location.

It’s located in a very nice neighborhood, walking distance to old town. Bed was amazing, so comfortable .
Fabric of robe they had in the room was great, I almost took it :)))))

The old school red brick Sheraton that is architecturally obsolete (the 80’s called and want their atrium lobby back). That said, this is a great location if you are going to be walking around Olde City, plus it is set away from the hustle and bustle of Independence Hall (so a little quieter). The rooms are fine and probably have gone through a refresh in the last five years. The hotel restaurant is your typical big brand offering that is sufficient but not great. That said, you have a myriad of options out your front door. I would recommend this hotel if you need to be in the area and are not spending a ton of time on premises.

Two nights in 2011
Pros:
Friendly staff.
Clean room.
Comfortable bed.
Good size bathroom.
Walking distance from old city nightlife including bars and clubs, and few blocks from many tourist attractions such as Philly’s historical area.
Cons:
Typical average sized room.
Fee for wireless internet access
Three Unilocal

I am assuming when people think of Sheraton they are picturing a luxury 5 stars across the board types of hotels. I am sure back in the day these guys were up there in places to stay. Times have changed with newer up to date facilities, better accommodations, more for your buck type of deals. I am not knocking these guys, Sheraton has kept up with the pace where they try to make you as comfortable as you can be.
I am giving them 3 stars, and 3 is a SOLID in my opinion. This Sheraton did it right in where they are located with the surrounding establishments in the area. You’re somewhat in the heart of Old City with the fantastic restaurants, hot spots, Penn’s Landing, bars, etc. for all to peruse, which all are within walking distance.
The staff here is pretty much on point, from the valet down to the barista slinging out Starbucks coffee. I am not a Starbucks fan, I needed a quick fix, you know get the hamster back on the wheel before I went for better coffee. They also have a great bar located inside with some pretty cool bartenders who are on the game if you want to start your pregame early. If not you could just sit relax, enjoy a cocktail or two, and order some food.
The rooms were clean, the bed and pillows were comfortable, the shower worked, and the toilet flushed. What else do you need? I know when you stumble in (not saying I was stumbling) you are just looking to drop on the bed and sleep.
Sheraton served its purpose even if the rooms are a little small at this location, it still did its job. I’d come back again next time I plan on going on a weekend bar hopping adventure.

They only got two stars because the staff was very friendly and nice and the hotel itself looks nice.
Starting with the door I left the first night of my stay to go to dinner and came back and my door was cracked open. I asked the maid service if they had cleaned my room and they told me that when I leave I need to remember to pull the door shut because it won’t shut on its own.
The bathroom looks nice when walking in but I immediately realized a huge problem, there was only one light in the bathroom. Upon turning it on it also took a few minutes for the loan light to heat up and it started off red and finally got an, albeit, bright white but still was not enough to light the shower appropriately.
The room itself is fairly nice but there are no available outlets to plug anything in at all.
The worst part about the room is the view out of the «window.» Upon opening the «window» there is a restaurant one floor below with a glass ceiling, making leaving the curtains open extremely awkward. Additionally, the pool is directly across on the same floor, making it even worse to have the curtains open.
On a side note the wireless service is poor at best and the hotel charges $ 10 a day for access to wifi.
I think this is a terrible job of laying out a hotel and executing that layout. The idea sounds cool but does not work at all. I will not stay here again.

Mixed feelings on this hotel. Positives are the great location as it is across from Zahav and near all the touristy crap if you would like to walk to that stuff. There is also a starbucks in the lobby. Not sure if I got a voucher because of status or if everyone is that cool but certainly a nice touch. The setup is nice with the bright wide open center. Cant stand shoebox hotels so this is nice.
Negatives include telling me my car will be available in 10 minutes and 30 minutes later your valets are still sitting with their dicks in their hand. Running out of rooms and sticking me in a double bed was also a big no-​no. I am a princess dammit and and my royal ass needs a queen at minimum.

Stayed here a few weeks ago for a business trip and it was «meh». Nothing bad but nothing great.
The lobby of the hotel is beautiful with a restaurant to the left of the entrance and a «Starbucks» in the center.
Upon checking in the woman at the concierge desk was lovely. Very attentive and friendly.
My room was in a low floor — so no Delaware river views. It was a nice room except for the fact that the hvac made a ton of noise. When I turned it off I would be crazy hot so I dealt with the noise.
Overall, I would stay here again…

Although the beds and linens deserve a 5-​star rating I can not give the hotel the same!
After checking in we walked into our room to find one (1) bathrobe, and coffee and creamer for one. Really?
While waiting for our son and DIL to arrive, we decided to play a game of checkers at one of their large lobby checker tables and so requested the playing pieces from the front desk only to be told they didn’t have any more checkers, but did have chess pieces. We can do that! Note to Sheraton: you don’t have a complete set of chess pieces either!
Very little bathroom counter space (again, designed for one!), no refrigerator, and PAID FOR WI-​FI forces me to give this so called 4-​star hotel a 3 – 3.5 star rating.
The lobby furniture along with the room furniture really does need some attention and/​or updated.
My husband went up to the 4^th floor to enjoy the hot tub only to discover it was a kiddy pool!