72Degrees Air Conditioning & Heating

72 Degrees Air was my 3^rd opinion for an A/​C that stopped working in over 100 degrees. 3^rd time is the charm. My first call was to the company that installed the A/​C 2 years ago, but they kept giving me excuses why they could not make it out to my house. After 3 days they told me I needed a particular part that requires 3 – 5 hours of labor (diagnosed without being at my house or checking the A/​C unit or air handler). Then I called another company and they came out the next day. The tech quickly let me know of a leak on the suction line outside of the unit. He could only fill the unit with Freon at this point because their work might void the manuf. warranty. He showed me where the (supposed) leak was and said filling it should last a couple of weeks enough time to get someone else to fix it that is licensed. 24 hours later… no A/​C. the leak must have been bigger than he thought he said…
Then I called 72 degrees and they sent out Mike within a couple of hours. He actually took the time to check the system and yes I did have a leak. The leak was huge and was inside the actual unit. Mike was very professional and the leak was fixed within a couple of hours. I will definitely use 72 Degrees again. Thank you for helping me so quickly and do it the right way.
I didn’t need the part the 1^st guy said, nor should I have filled the unit with Freon as the 2^nd guy suggested (still trying to get a refund for the misdiagnosed leak).

I spoke with Bruce after speaking with many professionals about there opinions. Bruce’s honesty and straight forwardness came through and gave me great confidence to make my best purchase decision. Thank you so much, Bruce! Your 40 years in the business certainly paid off for me.

I have used this company and their plumbing affiliate since 2007 without regret. When they recommended we install a new HVAC system due to the age of the original system, I had no reservations.
They provided several options as to make, model, and SER ratings. The payback began immediately with vastly increased comfort and 60 days later our level billing at APS dropped 20%.
Today’s inspection with Brian was excellent as always.

Overall the company did a good job replacing our A/​C unit. I am giving them 4 stars because we got lost in the shuffle. Our original tech didn’t follow up but when we were reassigned to Curtis G, it was a great thing. Curtis was very helpful and covered all our concerns. Everything was addressed and fixed. Thanks to Curtis G. for making us believers in 72 Degrees again.