Acorn Propane

I contacted Acorn Propane because I have an old camp stove that didn’t seem to be working right. They told me to come on in, even though camp stoves aren’t their business focus. At their office, I was met by courteous and helpful employees. They took the time to check over my stove to make sure it was safe and working correctly, and gave me helpful tips to keep it that way.
Thanks for your help today!

Everyone is always courteous and professional. They always carry through on their commitments. Very happy to be an Acorn customer!

I switched to Acorn last summer after another propane company quoted me an unreasonably high price — higher than what I had paid per gallon the previous winter. The price per gallon I received from Acorn amounted to hundreds of dollars less for the 300+ gallons I purchased.
A few months later, I contacted Acorn about moving the propane tank to accommodate a storage building I wanted to put up in the area the propane tank is buried. Russ came out to my property and spent over an hour surveying possible relocation options. Because I am in a flood plain, he later had to do some research and talk to the county about what would be required for the relocation. It turns out the county would require anchoring the tank underground in a way that would have made the job very expensive. Ultimately, Russ recommended some workarounds that would leave the tank in place. He invested a lot of time and thought into my situation and ended up suggesting I do something that wouldn’t generate any revenue for Acorn and saved me a lot of money. I was incredibly impressed with the level of helpfulness, consideration, effort, honesty and customer focus I received. Acorn demonstrated that they had my best interests at heart, ahead of making money off of me in the short term. Unbelievably refreshing!

I’ve had two propane tanks in my yard since we moved in many years ago, but never used it up until now. I had no idea what was involved in getting those tanks working, but figured a propane company would figure it out. I searched for nearby propane companies, and initially got Arizona Propane (I’m reviewing them 1 star next — their service was atrocious! They scheduled me for a Monday, so I stayed home all day just for them but they never came. I later discovered a «sorry we missed you» note on my door — which is incredible, because I was here! Then, trying to reschedule, they never called me back! Boo!) Acorn was another name I saw frequently online in this search, so I tried them next. Thank heavens I did — the technician that serviced me (Tyler) was so incredibly polite, kind, and obviously knew what he was doing. He explained everything to me so clearly and concisely I totally knew what decisions to make without much hemming or hawing — that’s something I never thought possible! He immediately saw my tanks and told me they were from the 1950’s (bah, cheap prior owner, makes sense my tanks were crap) and needed replacing — period. He explained so many things to me in the process — how to gauge the propane levels in the gauge-​less tank, for instance — and even started up my sketchy spa heater to use up the remaining propane. This is over the top — but I have a tech coming out to look at that heater next, because it made funny noises — but Tyler heard the noises & immediately exclaimed «I know what’s happening» before twiddling around the pipes for a minute. Voila! Heater fixed. Apparently it wasn’t getting enough water sent to it from the pipe system we had, and in a few seconds he fixed it. He then went on to review my options — we narrowed the options down to two tanks, and Tyler informed me of a few things to consider when choosing. We reviewed the tanks with and without gauges, the amount of propane the tanks carried and how frequently we were to go through them, the refill process (both price & physical expectations — removing tank to refill or installing a gate to grant access, etc). He even did a cost breakdown for me comparing my future fills with one tank as opposed to the other, and the difference was significant. Though installing a gate is the last thing I need to add to my to-​do list, he explained precisely why this was for the better in the long run — then conceded that he’d install without the gate the very next day — giving me more time to get the gate installed (and less stress). Though I expected to get a fill mid-​next week (this visit was just servicing the existing tanks), Tyler contacted dispatch in front of me and got me on the calendar the very next day. He broke down the prices for me and informed me of everything it included — and here’s the kicker — didn’t charge me for today’s visit. Because he didn’t physically do anything, just saw I needed new tanks & scheduled it. I was expecting to pay for today’s service visit on top of potentially purchasing a new tank — but he told me that he didn’t do anything except give me information, and that was how their company rolled — so the price I’m going to pay tomorrow will not only include the service for the install, the propane tank itself filled, the regulator valves and the hog tails (all explained to me on site) but it will also include the earlier visit. He was so cordial and knowledgeable, and explained everything to me so simply and succinctly (without talking down to me). When I called to give my credit card after Tyler left, the woman on the phone was brilliant as well! It was like a phone call to an old high school pal — she was so polite but friendly and bubbly! I chatted with her about Tyler’s excellent customer service while scheduling the install, and felt as thought I’d known her for years. I can’t believe that I’m now in the position of having to pay their company money, but still feel so happy and thankful for their service! Usually, when I have to open my pocketbook I’m grumpy and unhappy regardless of the situation involved — but I’m not feeling anything but grateful for having discovered Acorn right now. I will use them again and again!

Moving from metro to rural has its advantages, but it also creates some new, interesting experiences. One of them, was finding a propane company. If you’ve never bought propane, let alone decide on a tank for your home, where do you start?
Hitting Google, I soon learned there are quite a few propane companies. I also learned each one seems to have their own prices (many, ridiculous) — especially when purchasing a tank. About five calls/​emails into the process, I called Acorn and Mike answered the phone. He was very knowledgeable and patient; answering all my questions and making me feel like they’d take care of the product they were experts in, and not screw me over.
I purchased a tank and they delivered and conducted a safety survey. Seven years later, there isn’t anyone I’d rather do business with than Acorn. In fact, even when I forget to check the tank and realize there’s only about 20% left on Friday, they happily show up on Monday to keep things going.
This is a class act local company with great customer service.

We were with another company for the past year and have called twice to try and get my propane tank filled. Both times the old propane company we were with quoted me a price almost a third more than what i had payed in the past. The sense of feeling like i was being ripped off, had me search for a new propane company and i found Acorn Propane on yellow pages online.
I spoke with Mike which I believe is one of the owners. He gave me a quote over the phone which was very reasonable. It took less than five minutes to get an estimated price and my personal information. They delivered the propane and had my tank filled the following day. The customer service was excellent from phone to driver. They certainly won me over and now regular customer! They are also a locally owned and operated which is a plus, we love to support locally owned businesses!!!

Have done business with acorn for the last few years on and off as both as a supplier and a consumer. They have gone above and beyond to make anything feasible and deliveries possible!
Fair prices and good customer support !

I love me some Acorn gas! I met Mike a loooong time ago and I appreciated his honesty & willingness to satisfy customers. As a gas contractor putting in gas lines & LP tanks I need someone to refer them to for filling their tanks and the company that I was cautiously referring before Acorn just wasn’t cutting the mustard! My name is everything to me and if I’m going to refer somebody they’ve got to be the best because all my customers will remember is me when they get that sour taste in their mouth from a poor referral. So far to date, I’ve helped save customers a lot of money switching over to Acorn as well as putting a smile on their face with excellent customer service from both Mike & his guys. If you have the need for propane & propane accessories (bahahaha-​sorry had to do it!) this is my recommendation. Thanks Mike for always being so prompt, supplying me with high quality materials & taking care of my customers!

This company is very responsive, pleasant to deal with and knows their business. We had to remove 2 very large propane tanks from the side of our house. We had to do this in somewhat of a «rush mode» related to a sale. They responded the same day to access what needed to be done. They returned shortly after that and the tanks were gone. We did not have to follow up or «babysit» them. I highly recommend them for any propane needs. Thank you for the great service Acorn!
Leslie K.

I saw the message that Wade posted on this review and wasn’t surprised. Someone had called my house to «discuss» and I felt that the opportunities to discuss had long since passed. So make your own judgements about any company you hire to do business with and always do your homework when it comes to services that get reviews. Yes it is not uncommon for disgruntled people to write a bad review but also it is because you feel frustrated and have no other way to express yourself. CASE in point. I called Acorn and explained that my gauge read 70% and that I was not sure if it was stuck at 70% or that I was actually not using much propane. After all, propane is not my business. I just wanted to make sure that I would not run out of gas while cooking dinner. So when I expressed this to the «young lady» who answers their phones, YOU CAN BELIEVE that IF she or anyone else had said to me… THAT WILL BE $ 175.000 for us to come out just to check to see, I would NEVER have agreed to that. Nor would any ONE of you agree to it as it is absurd. Not only is it absurd but the very idea that they are going to have a $ 175.000 service charge each and every time they deliver propane gas to me, I would have never made those kind of business decisions. Any further more, when you have a person answer your phone whether it is a «hired» person or a relative or whomever… they are the voice of your company and will ultimately make and break relationships. So when I confronted «her» and told her that I would never have agreed to them coming out to «top off» my tank she accused me of being a liar and insisted that she did tell me this emphatically. OK… so you wanted to back peddle and pretend you did? I get that but don’t take common sense out of the picture as I have stated above and pretend that we all ALL idiots and would agree to a $ 175.000 trip charge. Secondly, owners of Acorn Propane… you should tell your phone people that everyone makes mistakes and they should probably acknowledge some sort of miscommunication ocurred and try to resolve vs. «I will just cover my butt and call her a liar and say that I did tell her about the $ 175.00». Bottom line is this. If every propany service company in AZ charges $ 175.00 trip charge, shame on you. I would go to Circle K before I would agree to that. And for anyone else who wants proof of discrepancy… I have a very small 60 gallon tank here that Acorn keeps trying to say is 120 gallons. The driver even wrote on my receipt that it was only 60 gallons. They added 8 gallons of propane for the $ 194.52 that they evetually refunded me but only after I called them back and asked them about the refund. Candice Hudson

We didn’t even get past the initial visit and things went haywire. The co-​owner of the business is not even responsible enough to call to notify an appointment that he’s going to be 40 minutes late… after he’s already 15 minutes late as it is. Add to that a whole rescheduling debacle the day before and some tasty attitude tossed in and there you have it. I wish I could give this business negative stars. It’s apparent to us that they don’t really want to be in business, but if people are desperate enough they might eventually get it done.
Gone are the days when businesses are there to serve you, now we just have to give money to irresponsible people who corner the market.