Allegro At Foothills Gateway

I only left one star because Unilocal would not allow me to leave zero stars. This place is terrible. Don’t drop your rent money in the slot because they «conveniently misplace it.» You receive a 5^th day notice on the 4^th day and $ 300 late fee. Management is crooked and should be arrested, although I guess that’s why the management team was recently overhauled completely. If you move here, I highly encourage you to keep good records of every transaction between you and staff. ALWAYS MAKE COPIES of checks and money orders, contracts, etc as they will conveniently disappear.
PROS:
Actual apartment units are nice, though definitely NOT «luxury» as the sign claims.
Washer/​dryer in apartment.
Maintenance is always quick to fix any issues and are friendly.
Noise level isn’t too bad.
Neighborhood is safe and in close proximity to several grocery stores, restaurants, schools, police/​fire station, medical centers, and entertainment.
Never saw a single bug or rodent.
Never had any issues with vehicle vandalism or theft.
CONS:
Management is shady/​incompetent. Rent checks have gone «missing», important documents (such as an «intent to vacate» form) have disappeared and left residents stuck for an additional month, communication within the office and with residents is poor.
Internet is constantly going out.
You can tell that the pool is rarely cleaned. Always debris floating around and the water doesn’t smell chlorinated at all.
Staff changed the locks on the pool and the front gate code without informing residents.
Difficult to find guest parking. Only one parking space assigned per unit so residents with two cars are always taking up the guest parking spots.
The back gate used to be accessible only by remote and the front gate would close around 7pm and only open once the code was put in. Hopefully this is temporary, but for two months now, both the front and back gates are always open so that anybody can get in.

Management has no mercy. They will charge you 160 $ late fee combined on the top of your rent (more than 700 $ for 1bedroom) right after they just put the paperwork on your door. I sent the check via ‘Pay Bills’ using online banking and there was a proof I sent it more than 10 days before; all of these are useless because they insist that they don’t receive it. Easy, right? Please avoid this apartment if you don’t wanna pay huge amount of late fee even though it is not your fault. Honestly, who knows what happened?