Allstate Self-Storage

I found this location on the internet. It was pretty close to home, and had good rates even though the access hours were short, I thought it would work. I called before I went and reserved a unit. I showed up with two cars packed full of my stuff. First I spent 10 minutes or so completing paperwork. Then, we were shown to «our» unit. Only to find it was on the second floor with no elevator. Really? I had to scramble on a Sunday afternoon to find another place that was close by and open on Sunday.

Over the years, I have dealt with a number of self storage locations. While I was a tad concerned that Steve and Connie were no longer running the business — given the previous glowing reviews they received, Rod and Colleen picked up the ball and ran with it. Aside from a clean, well maintained, and secure facility, they couldn’t be any nicer and are very accommodating to the customers needs and wants.

This is the cleanest, best maintained storage facility I’ve ever used or visited. The resident managers Steve and Connie, are welcoming and friendly. They have accommodated us with some special requests and have been very helpful. I highly recommend this particular Allstate Storage.

I have been in many different storage companies units since moving from NJ to AZ in 1998.
I have to put it out there and bless these people as this place is the best of the best. choosing therm to protect my stuff, I was in a bubble of God’s love being there.
~My stuff was completely safe and accessible.
~Their structures are maintained all the time so there was no surprise flooding, bugs or damage.
~They worked with me when I hit a low in my life to stay current on my rent.
~They treated me like family.
~They do very low and predictable rent increases annually so I wasn’t ever burned like ShurGaurd and others have done to me.
~They cared about my needs and gave me a unit near an electrical outlet so I could be in my unit and have extra lighting to see all my fabrics and trims.
It is a huge endeavor moving my stuff into storage. I learned how vulnerable I am by being burned by bad valued, greedy storage facilities and it made me aware of those things that bring peace to the heart in this decision.
Connie, Steve and their team rock in my book!

One week ago today I arrived in Phoenix having driven all night from out of state. I had rented a 16 foot truck and a car carrier for my classic car. The storage unit I had booked
before I left was not as expected and I had only a couple of hours to unload the truck and
return it on time. I went into Allstate and met Colleen and Rod. My eyes looked like two peas in a snowstorm and at my golden age of 75 female they went on automatic pilot to help me without my even asking. As the very hot Arizonal sun beat down on my contents in the truck,
Rod single handedly emptied the truck for me since my arranged help had not showed up and the clock was ticking. The sweat poured off of him but he didn’t stop until all my precious
things were put nicely and neatly into the storage unit. He wouldn’t accept payment, but more important was his sincere desire to help me get secure. I find it’s not the money we pay but
the service we get and that was the deal maker. They were kind and honest and while the
truck was unloaded, my paperwork was completed so it was fast and easy and efficient.
Plus I could get a great cup of coffee from Colleen.
Rod is an Angel and he was certainly mine that morning, one week ago today.

So despite the Unilocal reviews I went over to check out Allstate self storage on Bell. What we found was really great rates and friendly staff. Its ran by a husband and wife team and although they do close early on Sundays 3 pm they have high security. They’re one of the only storage facilities I have not had any break ins in the area. They don’t let you carpool in. Their units although the less expensive ones are on the second floor appear to be mostly air-​conditioned. Very clean and well kept. The locks were less expensive than at home depot/​Wal-​Mart. They will cancel mid month if you don’t need it anymore. They don’t charge you for extra insurance. They have free coffee up front in the office. Your rate is locked in for 12 months. Forgot to mention how nice Connie and Steve were to us and how helpful. They educated us about the facilities and got us up to date with all of the rules so to speak. Right off the highway close to highway 51 and 101.

I called to check availability. Yeah their prices might be a little lower but they close access at 6pm weekdays and by 3pm Sundays –really? And when I called, at 2:40pm on a Sunday, I got «sorry, our computers are already off for the day.» So there ya go…

The worst staff ever. Some sort of horrible, deliverance nightmare takes place when you walk in the door. Stay clear of these crooks.