Altered Tails

They ran a special for dogs 6 months and younger, so for $ 20 I could alter my little baby boy dog Leo. I docked points for two reasons their appointment policy and small waiting area. EVERYONE is given a 7:30 am appointment. This means you and your beloved fur baby will end up waiting in a line/​small space with lots & lots of other pets. Some of these pets are super sweet & friendly, and some want to fight and/​or bite. We witnessed a yokel bring a large white Pitt bull on a shoe string of a leash, the dog was controlling the yokel and it went after a black lab. The owner of the black lab, rightfully, gave a tongue lashing to the irresponsible dog owner. Then the yokel unleashed his inner Tourette’s syndrome and cursed and screamed for about 15 minutes. The labs owner did not back down, this upset the other dogs. I have two pit mixes. It’s not the breed, it’s the owner knowing their dog & training him/​her properly. The white Pitt was a danger to everyone there. Altered Tails should stagger all of the appointments to limit the number of pets in close quarters and warn irresponsible dog owners to control their pets. The staff was very nice and we had no problems with my little guys recovery. For an additional and minimal fee, they gave him his shots, microchipped my boy and trimmed his nails. Please be careful with your beloved fur babies, some dogs and owners do not play nicely.

I had no problems. Very nice for the amount of people and dogs they see daily. Not chatty which I appreciate. I took my puppy in and she’s always a bit timid but seemed comfortable with the staff both k n and out of surgery.
She is also a super high energy pup who you cant keep down. Stitches held really well despite being back to playing the same day.
Id go there again.

The staff was really friendly at the Phoenix location! It was really busy as it was right as they opened but they handled it really quickly & efficiently. The prices are really reasonable so if you’re looking to get pet neutered/​spayed or shots, I’d recommend Altered Tails!

I took my seven month old puppy to get neutered here about two and a half weeks ago. The people all are nice and they did a great job. But my vaccinated dog got parvo! And he died from the parvo yesterday… This was the only place he could have gotten it from as I kept my puppy at home only. His parvo symptoms directly relate back time wise to his neutering here. I called and told them about the parvo — no one has called me back to even see how my dog was doing. So on top of a dead dog and $ 1000 vet bill, I also have a $ 182 neuter bill for my now dead dog. He was such a great puppy…

*I went to the Mesa location* I am rating 3 stars because the customer service was HORRIBLE, but the cost was very fair and they took care of my puppy.
I found the front desk to be very snotty and argumentative, which made me uncomfortable. Luckily, I don’t care about being right, I care about getting my dog taken care of. They seemed to care more about making a point and being right than customer service.

DO NOT SEND YOUR DOG HERE. I went to the Mesa location and had a terrible experience. In particular, Brinley the clinic manager, was extremely rude. At on point she said they «see over 40 dogs each day» which I guess was here excuse for treating me and my dog they way she did. I would skip this strip mall neuter mill and take your dog where people care!

Great, great, great service. Again, two more dogs were dumped at my school. I helped them find homes. Part of the whole adoption and rescue included a visit here. I wish I knew about it for my cats. It is very cheap compared to the plan I got with Petsmart. It is a five star service for sure. They do great things and even have a Feral cat program. God Bless them. Please, someone help them to open more clinics.
As much as I hate to do this since Az is just awful as far as animal welfare goes, I am knocking off a star. I am doing this as a heads up to folks who want to use the service because of a very rude staff member and a very disorganized check in procedure. Just be flexible if you chose their services. Perhaps bring another person to help you?
The place has an assembly line check in so do not expect fancy Vet customer service. You get what you pay for. In my case I was not paying. I was just helping out and dropping off the dogs. I kept telling the woman at intake this and she kept arguing with me. This proved to be very stressful for me and the dogs. I left the place extremely upset. The dogs were very scared. They had been through a lot these last two weeks.
I was especially annoyed at the way one of the intake clerks was treating me. She was snappy and rude with me. I noticed she treated a few other patrons the same way. I think the check in process is stressful, disorganized, and unclear. Maybe a sign to tell you how to do it? I had no idea what to do. When I returned the paperwork on the counter the woman literally tore my head off, threw it back at me and said, «get back in line.» I was so confused. Usually one hands in paperwork at a medical clinic and then gets called back up in turn. Also, there really was not a line to get back into. Maybe they should do a ticket number thing like at the Deli?
The intake room is way too small for the volume. Lots of pets peeing, smelly, and loud barking craziness. There was nowhere to sit. I had to fill out the paperwork standing up with two dogs tugging on a leash, jumping on my legs, and hiding behind me twisting the leash around me, scared to death. The intake worker kept telling me to move away from the counter but there was nowhere else to go. Those dog’s butts were not budging from their hiding area. Poor babies were very stressed out, so was I.
A few patrons were yelling at the intake workers for not having them down for their verified appointments too. I wanted to video tape the scene it was sooooooooooo crazy. It sure was a zoo both literally and figuratively. lol. When you have scared animals it can be very aggravating. The intake worker could have been much nicer.
However, all of the other staff members were very helpful, especially the Techs. I also liked the woman who was walking around helping people. Karma dictated that she appeared after I already checked in and was on my way out.
Anyway, it is a great service for sure just be open minded. Be prepared to be a bit aggravated for your reduced cost services. I could have given them 5 stars but they need to improve their check in services. They also should educate staff surrounding sensitivity.

Very friendly and knowledgeable staff. They offer such great services to the valley, I cannot begin to thank them enough.
Spaying/​neutering your dog/​cat is so so important, and altered tails makes it more affordable so hopefully responsible pet owners will come here.
They also offer low cost vaccines which is another bonus for your beloved pet.

Just a quick update– Altered tails runs regular specials for kitties to come in and get «fixed up» for $ 25.00. This is just a really nice option. Even if you have pet insurance, and can afford the regular vet fees– most of us know someone that can use the assistance.

Had my kittie spayed here during the beat the heat promo. AWESOME service. Great people who care about pets and owners and make sure everyone is comfortable. Its been about 2 weeks now since her surgery, and no complaints. She is happier as am I. I will use them again and recommend them highly.

Excelllent staff, really affordable spay and neuter and clinical services; took very good care of my prized kitten, no problems at all. NO EXCUSES
now! Get those animals spayed and neutered – thousands of pets are
being euthanized in Maricopa country every year! Don’t be part of the problem, be part of the SOLUTION!!!
REVISED: My stray kitten developed FVC (feline calicci virus) a week
after being neutered there, then spread it to two other cats, costing
me almost 400.00 in vets fees! Tho I DO think this place is worth
the $, I would STRONGLY CAUTION you NOT take a cat or dog
that hasn’t been vaccinated there… I had never even HEARD of this virus till the neutered boy stopped eating and we saw very painful sores
all through his mouth; he’s doing better now and the others are on
there way to recovery as well. Altered Tails DOES have a caution on
their receipt about not being responsible if your animal picks up
a disease — - would have been nice to see that FIRST, not after
surgery was done!
Still better than overpopulation by unaltered pets!

I brought my 2, male, three year old pugs in to get neutered. The staff was so very friendly with the people there and the animals. Check in took maybe half an hour and I was 5^th in line. Pick up was super easy and quick. I would highly recommend this wonderful low cost spay neuter clinic to anyone!
Keep up the great work.
The ONLY inconvenience I had was the entrance was around the back of the building and I park in the front at first.

Altered Tails has done three spays (one adult cat, two kittens) and two neuters (both kittens) for me, and all of the cats were very well cared for. The staff are professional and no-​nonsense. The waiting room and parking lot are clean, although occasionally noisy. I’ve seen plenty of small dogs (and medium, and big) here, and they had no problem with anesthetizing small female kittens, so I don’t know what the previous reviewer is talking about.
I’m adopting a stray tom who needs vax and snippening. I’m bringing him to AT. ’nuff said?

Altered Tails is wonderful. They provide low-​cost spray and neutering for dogs and cats, as well as, for feral cats. The staff is extremely friendly and caring. They took the time to carefully explain in detail after care steps to ensure my puppy would heal promptly. My dog was spayed a few weeks ago she started to open her wound during the night by licking– they fixed her up for free and really took the time to take care of her.
I would recommend this place for anybody looking for a low-​cost spay and neuter clinic or if they are having a feral cat problem in their neighborhoods.