An Elegant Smile Dentistry

The only reason I went to Elegant Smile was because my insurance changed. I had spent the previous 10 years at another dentist who routinely cleaned my teeth twice a year and did x-​rays once a year.
Today was my first day visiting Elegant Smile. They did my X-​rays and the Hygienist came in and said I need a cleaning. I said, great lets do it. They said on your first visit it is Xrays only. Thought that was odd but okay. When I went to make an appointment so I could get my cleaning they said it would cost $ 105. I said I have insurance and they said the type of cleaning they wanted to do isn’t covered by insurance. I told them I wanted a cleaning that was covered by my insurance. If I wanted to pay cash for my cleanings I would just go to my old dentist that doesn’t take my new insurance. They said to do the cleaning on my insurance I needed to do this cleaning first. I asked to talk to the Dentist Dr. Stephanie Susman but she would not come talk to me about it. So I said thanks and left.
Looking at my insurance coverage Prophylaxis (Cleaning) Adult —
Cost is $ 5 with insurance. $ 77 without insurance.
Please note I am in my 30’s and have never had a cavity or anything major with my mouth other then braces.

PLEASE DON’T GO HERE!!!
The dentist scared my face during a routine filling. The front desk forgot that I was there so I waited and extra 45 minutes in the lobby. When I got in to see the dentist he was upset at them and was hurried. He scarred my face with a tool!!! He tried to apologize by sending me to a dermatologist and then the manager wouldn’t pay the dermatologist bill. They did not care even a little bit about scarring my face. This is the type of place that ruins people’s lives and could care less about the damage they cause.
PLEASE DON’T GO HERE!!!

If you like dentist that only wants to upgrade you with things you do not need rather than fix teeth that need immediate attention. Did the same to my wife so we went to a dentist with ethics and professionalism. Very bad people.

Becky is an amazing Hygienist. She cleans and scrapes so accurately, effectively and gracefully to make your mouth feel cleaner than it’s ever been. It doesn’t hurt at all. It actually feels good.
It may be worth it to join their plan just for the cleanings.

I’ve been to multiple branches of Elegant Smile over the years as well as other dentists. I have to say that Dr. Susman is still the best dentist I have ever been to. She is excellent at her job, professional, succinct, and a really nice, interesting person, to boot. I just switched back to this office after trying the 7^th Street location and being disappointed. They fit me in for a touch-​up on a filling with only 2 days’ notice. Dr. Naioom had me in and out of the office in 30 minutes with no Novocaine and repaired the filling so well that it’s better than it has ever been. Seriously impressive.

The last time I went for a cleaning here, I was brought to a room in the back and sat down on the dental chair. 30 minutes goes by someone finally comes in and she seemed nervous and I’m not sure she ever performed a cleaning before.
She kept shooting the water pic down my throat during the cleaning and even sprayed me in the face a few times. She appeared to be constantly looking over at her cell phone for messages. When she finally completed, I had to wait another 25 minutes for the dentist come in to check my teeth, which took all of 2 minutes.
I don’t think I’ll go back to this location. Unfortunate because I had some previous «acceptable» visits in the past and the front desk personnel are always polite and professional.

{I was given a copy of a testimony for your offices and had to share this with you. I am one of those people who has an extreme fear of going to the dentist & it was refreshing to read this. I wish you guys were in my area!!}
Having just finishing four different sessions with, dentist, endodontist, oral surgeon and more to follow, I have realized a serious life learning lesson. My delaying/​ignoring dental care is not only costly, but caused severe trauma to my system including stress, resulting in high blood pressure, painful eye strain and headaches. Never did I realize ignoring teeth problems could escalate to other parts of your body. I feel compelled to share this story in hopes of educating anyone who is thinking like I did. I am very thankful to have found a group of specifically trained professionals «An Elegant Smile», a comprehensive family and specialty dentistry. Their staff made a stressful situation extremely calming and informative. It was a great work environment, which gives calmness and confidence to the patient. They made my experience feel as though I was the only patient in what was actually a busy office. I would not hesitate to recommend An Elegant Smile Dentistry to everyone. I must add: This is the best dental experience I have had in years.

An Elegant Smile Dentistry was GREAT! After an unfortunate procedure with another dentist, An Elegant Smile took me in and helped fix the infection I had in a tooth. Not only did they accommodate me last minute, they also were very understanding with my financial situation and helped me with a payment option so I could get my tooth ache taken care of properly. The facility is wonderful! Very clean and the staff is friendly and helpful! I also thought it was neat that I received a text message reminder for my next appointment. I happened to be at work and was able to respond within minutes without having to step outside to make a personal phone call. I would recommend this facility and its staff. Dr. Foreman was great and walked me through my procedure telling me when he would be doing things and always made sure i was doing okay. Again, my experience was great and i would recommend this facility and its staff!

Nobody likes to go to the Dentist right? Well people I found a place that treats you like family and that alone makes the anxiety melt away! Dr. Nadella and the staff at An Elegant Smile does just that! I was only there for an x ray until they found out my insurance does not kick in until April 1^st. Well they still treated me like a brother instead of a «This guy has no money kick him out»! I am counting down the days until April 1^st and I will be sitting in Dr. Nadella’s chair looking forward to a knowledgeable Dentist fix my teeth! Thank You All at AN ELEGANT SMILE at 4550 E. Bell Rd. Bldg 8, STE. 178, Phoenix, AZ. 85 032…602−494−3000.
Thank You Dr. Nadella and the entire staff! See you April 1^st!!!
Tim Sand

My husband has been a patient of this dentist for a few years. He recently had to have oral surgery and was sent to their office at 702 E Bell Road. When I called to ask a question later on in the day, the receptionist bit my head off and said he hadn’t been in their office. She raised her voice with me and he HAD been in there several hours earlier. Then my husband called them back the next day regarding his bill and again, she was so rude and could not wait to get him off the phone. I think her name is Caitlyn (not sure how she spells it). Hey Elegant Smile, we will not be back to your practice. Do yourself a favor and get a new receptionist.
BTW the office at 4555 E. Bell is much nicer, however they missed an issue he was having so that is why he ended up having the oral surgery. I would skip this place. There are a lot of other dentists in the valley to choose from.

I have been going here for the last 5 years, after two miserable experiences with other dentists in Phoenix. This is the best practice that I have ever gone to! The people are friendly and professional. The services provided are excellent! Dr. Susman is super. She’s pleasant, quick and does great dental work. RoseMary, my dental hygienist, is the best.

Not very friendly. Wasn’t treated very well. I guess I’m not rich enough for this dentist office. Was asked not to come back. Don’t worry won’t ever go back.

This is a great dental office, the staff is very friendly and office provides a welcoming atmosphere. When it comes to dental work and cleaning they are on top of their game no issues at all getting in for check ups or emergencies, but it can be difficult to get a cleaning appointment scheduled. I guess that tells you how good and popular they are.

Friendly staff and clean office.
From what I have seen, somewhat frequent turnover with the Dr.‘s I’ve had.
Right now I have Dr. Susman, she’s concise, to the point, compassionate, easy to understand.
Oral surgeon Dr. Lillien does his job well, I got my wisdom teeth out without complications or infections later.
Healed up pretty well.
Scheduled out pretty far so difficult to get an appointment in if you have specific avail abilities.
Certain staff could use more training on procedure and techniques to expedite the process and minimize x-​ray radiation time.
Julie is doing a breast cancer walk, so donate (personal check) and get teeth whitening kit for 99 dollars.
About staff:
Kendall is very friendly and professional.
Noreen seems like she could use more training (quite a few x-​ray retakes with bite tabs), but she was friendly overall.
The process took a bit longer than I anticipated.
Suggestions:
Train the staff thoroughly, with technique and procedure so it can speed up customer service. especially with bite tab as well as the other kind (the red circular one). Customers like to minimize their radiation exposure time :)
Clean office and helpful reception staff. Dr. Susman was to the point and very clear about wahts going on and what to do next.
downfall:
Scheduling can be somewhat difficult if ppl have specific avail abilities but in general, reception staff is very helpful

Wohooo… As good as it gets… is all that really needs to be said about this establishment… but I will add a few tidbits so you will understand that if you ever need to visit the dentist’s office this is the only place to come.
1.) Fantastic Customer Service… everyone from the receptionist to the dentist… are Fantastic.
2.) Wonderful office experience and state of the art equipment will have you in and out in no time with you feeling like you know what’s coming next and thorough knowledge of all of your options.
3.) MY HYGIENIST MICHELLE HAYES IS OUTSTANDING… EDUCATED…AND I HIGHLY RECOMMEND HER AS YOUR HYGIENIST. SHE TAUGHT ME HOW TO FLOSS PROPERLY AND
SHE IS UPFRONT AND HONEST ABOUT MY ENTIRE EXPERIENCE.
I am surprised there are only 2 reviews for this establishment… but don’t be fooled by that my fellow Unilocalers this place deserves Unilocal’s highest honor for medical facilities. I usually don’t like going to the dentist… but who does right? I have to say though I have an appointment in 4 months to see Michelle again… and I CAN’T WAIT… I mean I truly enjoy going to the dentist now… I mean this place is really «AS GOOD AS IT GETS» Eat, Drink, and be Merry my Friends and then visit Elegant Smile Dentistry.

I have nothing but great things to say about this office. I personally have had a fear of the dentist as far back as I can remember, so finding one that has been so patient, kind and overall satisfied with every visit is a relief.
My Oral Hygenist is absolutely a doll and made my deep cleaning stress free and painless. Dr. Susman, my main dentist there is also genuine and caring, and through all my questions, has been very informative, helpful and responsive. I’ll be back to have two wisdom teeth pulled by my Oral Suregon Dr. Lilien, let’s hope I like him after were done with the process. lol