Aquavida Pool Remodeling

We bought a house with a pool and deck area that needed a lot of remodeling. I called around and had 3 companies come out to give me estimates. Of the three, we chose to go with Aquavida mainly because Nick, the guy who came to do the estimate, took the time to explain things to me and did not try to sell us things we didn’t want. He asked us what we wanted done and the only thing he added on as a suggestion was to put in a new pool light while we had the water out of the pool. He was also willing to come back in the evening after my husband got off of work to do the paperwork to sign us up to go through their company and to have us pick the tile colors, pebbletec colors, deck colors, etc.
He said the work would take about 2 to 3−½ weeks; we were closer to the 3−½ weeks. Nick kept me informed when the people would be coming to do the work in each stage of the project and the people did come the days he said they would come. He also said they would clean up all the mess they made and that was true too, our yard looked exactly the same after they left as before they arrived.
Our pool just finished last week and we had the pool cleaning company out today for the first time. The pool man was absolutely amazed at how beautiful the pool looked.
I would definitely recommend them and was very pleased with the service and the finished project.

This company has been a problem the beginning. Nick was the sales rep that came over and went over all the options in which he was very good at explaining. We chose this company because of him for our remodel and cool deck to be fully redone. After signing and getting ready for our new set up it all fell to shit. No communication at all and nothing done on time. I have this a year before writing this think Thomas the owner would make things right. It all started with Yolanda who I am told is no longer there due to many issues stemming from this past years scheduling and communication.
First there was a 2 week delay that wasn’t communicated for the chip out. After the chip out the tile guys came and did a decent job in the main section of the pool but completely messed up the spa area which had been cut out to make it part of the pool. Nothing was symetrical and there were bumps where the tiles were not even. They fixed that after the first call.
Second: when it came time to blow in the pool the crew rushed the job and completely screwed up the spa area again. This time they used to much calcium or something to dry the formed area quicker and in turn caused a major discolor in that area and also big cracked to form. Thomas came out and agreed it was a shit job. How does a supervisor on site allow this? Oh yeah I know, he was sitting in the corner doing nothing. To fix this for use they came out and patched this area. I also need to add that during this first round of spray in with the pebble they got it all over the new cool Decking. Besides this major mess up the walls and spa area were all out of line and really wavey. I’m told this crew got fired as well.
It was put, in writing the pool would be redone again in October. Come October and I hear nothing so I reach out and finally get a response.
Novemeber comes and the pool gets going for the redo. They do a chip out and re spray everything. Looks better but the blue over spray still not addressed and the jets stick out of the wall about a ¼ inch as they couldn’t be threaded in anymore. Out come Thomas again, we go over 5 different things that need attention asap. He says he will be out to handle them. They show up when I’m not home and turn the jets in more to try and make them flush. Oh wait this can’t happen on some of them because the pebble Tec was blown in and formed wrong so they can’t actually sit flush on the wall.
As it stands a year later, the cool Decking is cracking where they filled the joints and recut the lines, there is blue over spray on the cool deck and tile grout and jets still don’t sit flush.
I saw Thomas beginning of May in person and he basically pushed the blame on Yolanda who no longer works there and Sean the supervisor who also is no longer there. Problem is Thomas and I met in person multiple times and I got his word he would personally make it right. Same conversation was had May 2^nd in which he was to come by the next day to square the issues up. No call and no show as of today almost a month later.
Avoid this company till they figure their issues out as I am considering how far to proceed on a legal matter.
I have over a 100 pics and several videos with all the bs and will be posted some of them here for viewing needs.

NO!!! Is the easiest way to put it. I would NOT recommend them. I had 2 family members and 2 friends asking for referrals and I said «Nope» throw a dart at a truck on the freeway you’ll do better.
No project manager, no help in scheduling department, no follow up, no follow through. Sale rep. is good and knowledgeable but has no control on scheduling and or any over site (so don’t believe the hype). I have had to chase them around since day one. I see the other review they must have spent more $$$ then me (15k+). Because I did not receive even 1 start service. Unfortunately Unilocal forces you to give 1 star.
I waited to put this up until now to see if they would get this job done which has been pending since April 2015. The owner is involved now and I still have to chase them around. They owe me a check for staining my brand new paver deck and have stains in the bottom of the pool that need to be repaired.
I am easy to please just provide the product I purchased ‘satisfaction’ so I can go on with my life.

These guys did a wonderful job for me – from start to finish!!! Nick was great with the design and Yolanda kept the whole process organized and kept me informed every step of the way! The result is beautiful — am very pleased — these guys are strongly recommended!!!

Awesome company! We used Aquavida Pools to do a complete overhaul of our pool. Our house was a foreclosure and our pool was not in working order. We had to have a new system put in as well as new resurfacing. Nick walked us through the whole process and gave us a very accurate estimate of what the process would cost. He didn’t try to up-​sell us on any aspect; just gave us the facts and let us make our own choices. Yolanda was amazing at communicating with us through the entire process and keeping us in the loop about each step. And everyone arrived exactly when expected. No delays. Their crews and employees were so hard working! They kept the area clean, took all their supplies away and there wasn’t a piece of trash left anywhere. We love swimming in our new pool and use it every day. I would certainly recommend Aquavida for any pool service!

I mirror what the other reviews (D.H. in particular) about babysitting this company. Did the get the work done? Yes. Does the pool look good? Sure. Was it a trial in patience with major frustration, drawn out timelines, mistakes and issues? You bet it was. First off, we chose this company because of the non-​use of subs. We were impressed with the sales guy and the price was right on target. I do not enjoy the idea of having people in my yard without someone around, so I arranged my schedule to be there when they were supposed to come. I say ‘supposed’ because I lost track of how many times they canceled, rescheduled, didn’t show, left without finishing, etc etc. Trucks broke down, parts didn’t fit, machines stopped working, fuses were blown in my house, pool had to be filled and drained twice, just to name a few. The lack of communication within the company is outstanding. Granted, the supervisor did throw in a new LED light set for the inconvenience they caused, however I think I would have enjoyed better customer service on a very simple pool remodel than a new light set. The job took way longer than expected. Would I recommended them? If you don’t mind being an impromptu project manager, then sure. The tile guy did an awesome job and the pool looks ok,. But if patience is not your virtue, I would say no.

I saw ‘another’ two rebar stains in my plaster pool this winter and decided to pull the trigger on a remodeling. I interviewed 4 – 5 pool remodeling companies, and found Aquavida was the best choice given my budget and relaxed schedule. The pool decking was fine, but the antiquated time and plaster required a chip-​out. The pool light was shot, and I was sick and tired of checking the pool water level every morning. The aerators were falling apart, and my motor timer settings were rusting. Everything was second class.
We went for the remodel using aqua-​blue pebblesheen and picked out a tile that blended well with the pebblesheen and the cool decking. I worked out the inclusion of a new LED pool light and an autofiller within the bid.
If you expect a pool to be chipped out and completely rebuilt/​restarted in 3 days, this may not be the company for you. I was far more flexible when I approached the company in early May and said «we need to swim by Memorial Day». The flexibility paid off as the scheduling took place over a two week span. I was not able to attend the final set-​up, so one of the Aquavida team came out and did a pool walkthrough with me after the fact.
The pool came out perfect and it has been running great since the startup. All the imperfections are gone … i’m still in the habit of looking at the pool water level each morning, but I should break that habit in another month, since it is always perfect.
I recommend Aquavida remodeling company as every aspect of the job was delivered on point. Give them two weeks … and they will deliver a terrific-​looking, structurally sound pool.

Aquavida just finished our pool remodel and I couldn’t be happier. I did allot of research and interview several pool companies. I choose Aquavida based on competitive pricing and they didn’t try and up-​sell me on things I wasn’t requesting. Although it took a little longer to complete, Aquavida respected and stayed in our original budget/​quoted price (I think that speaks volumes). I feel part of their family now and want to personally thank Nick (sales), Adom (builder), Yolanda (scheduler), Britain (drain/​start-​up) and Tom (owner). You all did an outstanding job and would be honored to provide any referrals. Keep up the good work guys and gals.

It was time to bid adieu to our circa 1980’s pool with the flaking plaster and the lion’s heads spewing water. Upon the recommendation of our regular pool guy, and after obtaining several bids, we decided on Aquavida to perform a complete pool remodel.
Nick, the Aquavida salesman, had a really good vision of what we wanted to achieve and offered up some very good suggestions. He also worked with me to quickly and economically locate the copper scuppers we needed for our stone feature wall.
Delays because of some miscommunications, the draining crew’s inability to locate the clean-​out, some out of stock tile, the Christmas holidays and some broken equipment took the job about twice as long as was initially promised, but the end result despite the delays is magnificent. The mini pebble pool surface, the waterline tile, the feature wall and the decking look terrific and met our expectations.
We will now have a problem getting people to leave our backyard when we want them to!

We had our pool resurfaced with pebblescape, replaced the tile, tested the plumbing, replaced infloor heads, installed salt system, etc. The beginning of the renovation went well before they had all of our money, and afterwards I had to call to get them to come back and show me how to use the system, and also a reminder to set up the saltwater system. Then they sent Josh out to install a new leveller, and we ended up with a flood in the corner, which my husband dug up. Guess where the water was coming from, yes the bottom pipe by the leveller. After quite a few phone calls, and them not even coming to see the problem, they sent their plumber, who just looked and walked away. I told the owner that, and he said he is a great plumber, been in the business for 17 years, like a dr. that can just look at a patient and diagnose. Really, is all I can say! Unbelievable. Long story short, the owner supposedly talked to his friend, who is the engineer behind the part and said it was impossible that it cracked the line. (note his friend) I called the company that manufactures the part — A & A, (who were very kind and helpful) who told me that they could not guarantee that it wouldn’t crack a pipe. Without even coming out to look at the problem, they were denying responsibility. Then the owner of the company said his family member, I believe he said his name is Andy Garcia a lawyer could settle this! I would never ever ever deal with this company. Really sad, the sales person Joe was fantastic. Considering the fix on this would be maybe $ 100, hard to believe they wouldn’t just come and fix it. After doing a massive renovation inside and outside of our house, I’d have to say this was by far our worst experience.

In today’s business environment, you’d figure that people would be about customer service. I called twice to have my pool leveler looked at. Both times I talked to a lady on the other line and she said someone would get back to me. Unfortunately no one ever called me back. I guess they didn’t want new business. Rule of thumb: Even if you CANT do the service call back and say so instead of letting people wait for a «call-​back». Sorry, but this doesn’t sit right for me.

In the past 24 hours, I have gotten two messages, and three comments on my review, accusing me of working for the competition, and threatening to have their lawyers contact me, I feel an update is in order.
First off, the job was not under my name, but my girlfriend’s, which is why they couldn’t find it in their records. I will send the owner her name in a private message. She also wanted me to mention that the grout is cracking too
She also corrected me, saying that the work was done more like two and half years ago. I will update my review accordingly.
Secondly, as the owner pointed out, I do have 196 reviews. If you look at my stats, I joined in 2006. 196 reviews over four years is pretty reasonable, I think.
Initially, I didn’t want to add too many details regarding our project, for fear that I would get exactly this sort of backlash. However, I will be happy to take some pictures of the items I mentioned, and add them to my review.