AT&T

I bought iPhone 6s (paying all cost at a time). When I bought this phone they told me that they can unlock this phone after 14 days. After 4 months when I ask for unlock they are saying 6 months.‘
Manager was not at all helpful.
I am helpless when I ask for help.
Even I pay all cost phone is not mine :(till 6 months.

I placed my order online to save time and pickup my phone on my lunch break. The store took it upon themselves to cancel my order «because the system wouldn’t let them process it». Virginia then tried to void the warranty on my otterbox case by punching out the front glass so she could sell me a $ 60 stickon screen protector. Then when I reviewed my account this morning I found she had placed a new protection plan on my phone line to «reduce it by $ 10» but actually increased it by $ 20. I was 5 minutes late getting back due to this experience and will definitely let folks know to stay out of that store as they are definitely not ethical.

I told myself that I would write a review after I received my first bill to see if what I was told actually was reflected on my first bill so here I go…
Now I did my research and read a lot of Unilocal reviews so I felt like I knew what to look for, for example: don’t take the tablet that they offer for a dollar because that actually is an extra line you have to pay for! I walked in and was welcomed quickly by Monique who also worked with me during my entire transaction. She was a great listener and answered a lot of my questions although my voice was rather hesitant after reading most of the reviews. Monique however answered my questions and was open with the price and the plans and did not seem to take any offense from me declining any of the items that were presented. I came in for the iPhone 6 and they had the one I was looking for in stock she never tried to upsell me to a 6S but by their procedures she did have to try to sell me a phone cover but was kind about it.
At that point there was a lot of customers but I still felt like she was not trying to rush me and also help me set up my phone and my account. The plan actually came out to be much cheaper than what I was paying for and I was very happy to see that my bill was exactly what was presented. I wish AT&T would allow me to see the final cost before I sign off on the contract but given how their system is set up that was something I wish was different but it was something that Monique could not have done differently. I was in and out within the hour and did not have buyer’s regret with my purchase. Thank you Monique for making this a less painful experience :)

My husband just left this store very angry and now the two of us are debating on looking at other carriers because of the lousy customer service. Hubby made an appointment for 5pm today and he arrived 10 minutes early only to have a couple of walk-​ins get in ahead of him. So my husband sat in the store waiting his turn (that he should not have had to) for an HOUR! Plus nobody bothered to ask him what he was there for, which was simply paying off our phones which apparently can only be done in store, so hubby is forced to wait. When it was finally his turn, he only received a simple, «Oh sorry…» and no incentive to make us want to stay with ATT. BAD CUSTOMER SERVICE AND SORELY UNDERSTAFFED! Don’t bother making an appointment with this store because you won’t get in on time due to walk-​ins!

I have been to this store three times – Barrette, Nicole and Ryan have all been super helpful, patient and knowledgeable. I had an issue they could not help me with and they referred me to call Customer Service to resolve. The representative was rude and accusatory– not willing to research my issue AT ALL. I ended up filing a complaint with the attorney general office and BBB last week. ATT store staff = Awesome, customer service at ATT= non caring, robots who accuse rather than research and work to resolution.

understaffed and lack of knowledge is the main issue in this store, the lady seems like the manager is just useless and will not provide any customer servise to anyone, just tells the customer there will be someone with you in a sec. however there is no one, took longer to exchange a phone than a woman delivering a child, glitch out on the rep.‘s device twice, don’t know why, is it really that difficult to scan two barcodes? Plus the rep. keep making the tapping sound that makes me want to flip the freaking table, will not come back or suggest to anyone.

I had a very efficient experience working with Monique to get my phone up and running. Clifton was also helpful and polite and had the store well organized and laid out. I was very grateful they stayed a bit after closing at 8pm to service the remaining customers with our phones. My phone is so important and I’m grateful to have a polite, efficient, courteous staff as my go to store.

3^rd time I’ve been here & the staff is awesome. They are understaffed but gosh, their service makes up for it! first was to port over my info from my iPhone to my Android. And again this week from my old HTC to my new one. The staff has been great and so so helpful. And they are awesome about making great suggestions, upgrades, downgrades, accessories. Glad they are local. Amber is awesome & will surely ask for her next time again.

The staff at the store is very friendly but they are severely understaffed. I was second in line and it has been an hour. AT&T should really pay attention to this, the have been the customers that walked out thus far. Not sure what that is worth but lost customers are hard to replace.