Went to B&BW for a quick work mission(buy gifts for a meeting). As soon as I walked in I was greeted by a lady by the name of Shannon. I told her I had a budget for what I needed. She was very patient and showed me throughout the store what my options were. She gave me so many suggestions, I was loving them all! If I wasn’t on a budget I would’ve probably bought more. I’m very glad with the customer service I received throughout my visit. Perfect from walking into the store all the way to walking out with me! Friendly, patient, dedicated, those are some of the things the employee Shannon demonstrated. Very pleased with the products I bought today!
Anthony M.
Place rating: 2 Glendale, AZ
We are standing in line to check and one women ringing people up and the other two YOUNGGIRLS standing behind the counter. One digging in her purse the other looking at her. We wondered what they were doing. Finally the one girl left. I guess she was getting off work. This generation suck when it comes to CUSTOMERSERVICE. ONTHEIRCELLPHONES. Seems like they are only concerned about when will I get off and when I get paid. Also, they have the nerve to ask when is my vacation, and only been there for a month. Very Disappointed!
Janet N.
Place rating: 4 Phoenix, AZ
Stocked, clean and organized! Plus I got some great stuff from their 75% off section which was a great steal. From their classic collection, men’s, spa and summer they have it all. The workers here are kind and make sure to help you if you need help or give you a bag if you need one incase you found more things here to buy than you intended too. Purchased two summer shower gels here for about $ 6 because of the 75% discount. Great deal. Will be back here if I run low on lotions, gels or candles in the future.
Audra U.
Place rating: 4 Phoenix, AZ
This is IN Metrocenter Mall on the upper level. Perfumania is just across the way so if you have allergies I’d recommend either holding your breath as you pass or going downstairs. My last trip here was for the guy I was on a date with. We were mall roving & he wanted to stock up on some stress relief aromatherapy items. I remember carrying his bath salts for him since he wanted so many things. Yes, my good ol’ boy from North Carolina who’s a wildfire firefighter wanted to go here. He’s cute, rugged, & he smells good. Jackpot! I LOVE the coconut lime scented items. I have the hand soap, body wash, & lotion. Yum :) I was sniff sniff sniffing away &1 of the only other scents I found I liked was the Lilac Blossom. $ 20 for a candle though? Yeah, not happening. This place has tons of testers out. I watched a girl accidentally spritz her boyfriend in the eye. Ouch! They have a sink!!! I washed my hands with Pink Grapefruit. They smelled good. Only thing I HATE about shopping are the employees constantly asking you if they can help you. I don’t know! I just walked in. 5 seconds later another employee will ask the same question. I was asked 3 different times. Ugh, back off! 1 employee asked if she could help & then went on to say I could mix & match kitchen things with whatever I was smelling. I couldn’t help but smile a little. She was overwhelming me with fast talk & info about things I didn’t care about. It was 1 of my nervous I-don’t-know-what-to-say smiles. She, rather bitchily asked, «What’s so funny?» My strait faced reply to her attitude was, «Well, I’m not spending money in your store.» She walked off.