Bernard Allison Management Services

Bernard Allison Property Management company in Phoenix is arguably the worst run and most poorly managed companies from top to bottom. My HOA hired them a little over a year and a half ago and we have not been the same since.
My problems started when their «SurePay» HOA dues system inexplicably kicked my account out of their system. I tried for over six months to get the problem resolved. I filled out paperwork twice dropped of voided checks personally to ensure quick service, and they still could not get anything done.
I called a manager to complain about the issue and left a detailed message explaining my frustrations. Wouldn’t you know it, they never returned my calls.
20 months after the problem they realize they haven’t received any money… go figure. I have never tried so hard to do a property management company’s job for them. Of course they send a letter saying they are now going to put a lien on my house. I was happy in a way… they are starting to prove that they are actually doing something.
I agree fully that the money was owed. I just didn’t feel I should have to pay late fees after trying desperately for six months to pay them and be re-​included in their system. I mean come on. I have made close to a dozen phone calls. I drove up there twice to personally hand them a check with which obviously they have lost twice.. Now I have to worry that my account information is floating around in the identity theft capitol of the world that is Phoenix.
I called the management company, once again, and explained the situation. The woman who I spoke to, Rosanna, was surprisingly helpful and went out of her way to understand the situation and get the facts straight. She is one bright spot in a profoundly ignorant and incompetent management company. She explained that she would have her manager Rhonda call me the next morning. The same manager who had not returned my phone call a year ago.
This morning Rhonda called. I began to explain my story and in no more than two sentences I was cut off. I tried to again explain the details and Rhonda kept on talking over me. Within a minute she had hung up on me with her last words yelling «Pay your bills».
Rhonda, I have been trying to pay the bill for 20 months! I have exceptional credit and the only way you get it is to pay your bills. The problem being is that I cannot get your highly dysfunctional and completely inept management company to take the money I have desperately tried to pay you.
Obviously, I need to bring this issue to the board. I called Rhonda back and asked for the Board’s contact information. She said she could not give it out… that’s funny since we as property owner elected them. All my communication must go through to Rhonda. Like my checks and other paperwork I am sure it will be «lost in transit».
With that said, I will pay the bill in full, but must warn all HOA boards and residents living in an association run by this company or considering hiring this company. RUN! If they already work for you FIRE THEM! Do not expect to have phone calls returned or have any follow through whatsoever. With the exception of Rosanna, you should expect to be talked down to and hung up on while trying to communicate the issue at hand.
Rhonda from Bernard Allison Management Company is at the top of an inexcusably rude and inept management company. When choosing Bernard Allison you choose exposure to identity theft through the loss of your checks, the threat of credit downgrades due to a «I better put a lien on them to cover up my incompetence» strategy, a «I am going to talk over you so that I do not have to realize my errors» communication style and when it gets really bad I will hang up on you so that I do not have to realize the full spectrum of my errors.
To all of you who have Bernard Allison as you management company… MY CONDOLENCES.
P. S. I am sure I will start being fined for «Violations». I’ll keep you posted!