Best Funeral Services & Chapel

I lost my dad very unexpectedly and quite tragically. I live in the Austin, TX area, so I had no idea where to even begin making final arrangements. I googled funeral services within a 15 mile radius of his home and found three funeral homes. After reviewing their websites, I called Best and made an appointment. The very same day that our flight arrived in Phoenix, I met with Julia at Best. She was phenomenal. Her sincere compassion and professionalism were instrumental in achieving my peace of mind. Her knowledge of the process and what to expect next was remarkable. I had to make extremely difficult decisions because my dad and I never had the opportunity to discuss his wishes. Julia was patient as I hemmed and hawed. She even excused herself from the room when the police investigators called to go over some information. It was obviously borderline rude to accept the phone call, but considering the circumstances surrounding my dad’s passing, it needed to be done. Julia was absolutely wonderful. The entire process went seamlessly. Best Funeral Services followed through on every promise made. I highly recommend them.

My sister and I used the transport & cremation services at the Peoria location last year after our mother passed away in the Phoenix area. We only wanted the best and «Best» was in their name and highly recommended.
Dee Storch and her staff were friendly, compassionate, kind, and professional from start to finish. They handled everything with the sensitivity and ease needed in the difficult area of death. The day we had to come and sign off on documents, select urns, and complete everything was very difficult. But I never felt rushed, prodded, or like it was business as usual. All the logistical items were clear, and they took the time to explain everything in detail. They definitely took our feelings and emotions seriously and that was very much appreciated.
Best Funeral Services showed great respect and care throughout. When I recently called and requested a document, Dee was very responsive and provided the information I needed right away. No hoops to jump through, or multiple calls to make. I highly recommend them.
Thank you Best! You truly made a difference during such a difficult time.

Yes, very nice to deal with but because my loved ones name was not spelled correctly though I thought it was cleared up, was still incorrect on the box with remains. I did not see an appropriate urn from selection, so opted not to deal with it. The box he was in was very tacky. So only two stars.

They helped our family when we buried my grandma. I felt like they cared and they were all really respectful and caring.

I have used Unilocal for discovering great restaurants, coffee shops, bars, parks and now funeral homes. Of course no one ever wants to have to look for a funeral home. But, I am beyond grateful for Unilocal that led me to Best Funeral Services. My mother had passed too young at the age of 56 and it left my father and myself obviously shell shocked. We had absolutely zero experience in funeral planning and were emotionally wrecked, but now we were left with the unexpected and extremely difficult task of planning my mother’s funeral. I had loaded up Unilocal on my phone and typed up funeral homes in Phoenix and the first name that popped up happened to be the most highly reviewed and recommended: Best Funeral Services. The photos that people posted definitely helped with our decision… (PHOTOS REALLY HELP EVERYONE!) My Dad made the phone call to Best and talked to Spencer who is the head Director there. Spencer was extremely kind over the phone and answered all of our questions in a calm manner no matter how obvious some of them may have been (again our first time funeral planning). We thanked Spencer and informed him that we were very interested with having the services there, but we did want to do a little bit of shopping before we made our final decision. After we checked out some other funeral homes that left us very underwhelmed and featured employees that came off more like used cars salesmen, rather than compassionate professionals, we checked out Best Funeral Services in person and were instantly very impressed. The chapel is beautiful for funeral services, with plenty of seating inside and in the hallways for those who need to step out, plenty of parking, nice restrooms, water fountain etc. We met with Allison who assisted us through the entire process. Allison is AMAZING. A great, genuine person who was sympathetic to our grief, but could also laugh and joke with us when it was appropriate to do so. She worked extremely hard to make sure we had the exact service that we wanted. Never did it feel like she was trying to make the upsale, in fact on numerous occasions, she gave us many options to save money. Funerals can be very expensive, but through all of our homework, Best Funeral Services was close to the cheapest but, yet could provide the highest in quality. Allison recommended David Greene to proceed over the service as we wanted a service that wasn’t so much religious, but more of a celebration of life, Allison recommended David Greene for this very purpose. This man came over to our house days before the service, sat with us for over an hour, cried and laughed with us and gave us an amazing amount of support and encouragement. A truly remarkable man. The service was perfect. I cannot say enough great things about Best Funeral Services. I am way overdue for this review, my mother’s funeral was in June of 2014… but it was always my goal to recognize how these exceptional professionals worked with our family, and because of this experience, we will forever be grateful for Allison, David and Spencer. Thank You all so much.

Its been over 3 months since I used Best Funeral Services & Chapel for my son. I dont really dislike this place but there were 2 things that I found to be terrible.
I was from out of town and had no idea where to go to have my son cremated. He was a victim of a homicide I went in with my husband sister-​in-​law and brother-​in-​law. I guess things were going as they were suppose to. As I was asked to sign here and initial there I got a little over whelmed. And trying to hold back from just having a total melt down I was told by the person that was working with us. «I know its alot but its not as bad as buying a house» The 4 of us just all looked at each other. When we left the 1^st thing we said to one another is «Did she really say that» I couldn’t believe that came out of someone mouth.
Ok whatever. Whats done is done. A few days later I received a call letting my know my son was ready to be picked up. I was told when and where. I showed up where I was told to and waited my turn to go to the window. I stated why I was there. Gave my son’s name. A couple minutes later the lady came back and asked me «are you sure this is where you were suppose to come» I told her yes I was sure. She let me know he wasn’t there. Of course my heart sank. She told me «Honey dont fret and have a seat»
Seriously? You misplace my son and you tell me not to fret.
You guys really need to think about some of the crap you say. I feel both comments were uncalled for. Thankfully I know I will never have to go back there.

What an incredible place. This past week my father in law passed away and the entire staff handled the situation beautifully. They were honest, sympathetic, and nobody tried to upsell or take advantage of us during this tragedy. The woman who handled our arrangements (I feel horrible that I never took down her name), was incredible. She even had the right kind of humor to keep things from getting too heavy… but was quick to pull out tissues when emotion became overwhelming. She provided anecdotes from her own life… and was just the perfect person to have on our side through this.
If you should ever face this kind of tragedy… I highly recommend Best Funeral Services. They make the best out of the worst situation.

First of all I never thought I would be writing a review for a funeral home however I lost my sister very sudden. Julia handled everything for me and my family. She and the staff are the reason why they are named best funeral home. They blended in with our guest and you could tell they genuinely care and want to help make everything seamless. Julia went as far as giving me her personal cell number and advised me to call anytime. Its rare when I get amazing customer service. Thank you so much. I cant even thank you enough. If your wanting care and that white glove service then choose this funeral home because they will go that extra mile.

I never thought I would be writing a review in relation to the sudden passing of my Mother… but, I have to say that during the worst time of my life, Best Funeral Services handled everything with the utmost sensitivity and business etiquette. At no point did I feel as if I was just a client or just an opportunity to make money. In fact, after my mother’s cremation, Best even called me with an idea on how to save money and I could receive a slight reimbursement — now that is OUTSTANDING customer service. Additionally, I had a few small requests that I specifically wanted for my Mother… Allison (at Best) was truly diligent in ensuring that those requests were made — which may seemed minor to the average person but meant the world to me for my Mother.
Note — we didn’t have an actual funeral at Best because we had it at my Mother’s church. Best handled all of the arrangements from picking my Mother up from the medical examiner (coroner) to her cremation and then shipping her ashes. Best was amazing… and that is coming from someone who lives in California and had to find a place unexpectedly and from out of state (we handled all of the actual business in person).

I was set up with this place due to my father’s passing. I was very impressed with the professionalism and care that they provided to him and to me. I was able to view him after I had set up all of the services necessary for him and they also took care of the details.
The pros:
1. Extremely caring and professional staff. Worked with me step-​by-​step to ensure that all of the expectations I had were met. They took care of sending his remains to where he wants his service.
2. Pretty easy to find, lots of parking, and very spacious. They even have a memorial wall for those that may not have specific requests for a burial spot.
3. Very affordable and provided all of the options. I went with cremation as it was what my father requested.
4. Will help you with all of the legal steps, specifically the certificate of death. They are also very detailed to ensure it answers most questions asked by insurance providers, Medicate, Social Security, and any others.
The cons:
None for this place, just for the state of Arizona and their draconian steps. Too many legal issues, especially when a living will or power attorney are established. If it seems shady, then you can figure it out. If the documentation is present, there really aren’t any questions.

My nephew recently passed away. He had only been in Phoenix for a short time and his mother and I had to get him prepared and transported back to his hometown of Biloxi, MS. I had no idea of even where to start so I went on Unilocal and found Best Funeral Services. Dr. Ken Stanton guided and assisted my sister and I thru every step of the way and it was truly a blessing. In our moment of loss and grief he and the staff help us deal with a very difficult and seemingly insurmountable task. They are truly incredible and my entire family thanks them from the bottom of our hearts.

We used them for my father-​in-​law who was laid to rest today. They were sensitive, competent, and less than half the price of one of their competitors. We could not be more pleased.

Best Funeral Services and Chapel are the «BEST». When my Mother passed away two weeks ago. The first place I thought of was Best Funeral Services for my Mother’s funeral services. My daughter’s used them for their father’s services two years ago. After his services, I remember my Mother telling me how she liked the way my daughter’s were treated by Julia and Allison. Well, when I walked into Best two weeks ago, Julia came up to me and gave me a big hug and asked me «how my girls were doing?» She remembered me from two years ago. Wow, I was so impressed that I knew that I was going to use them. The services were beautiful and they made my Mom look so beautiful. She did not look fake like some funeral parlors make people look. My Mom looked like she was asleep. Julia R. is wonderful and made the whole process go smoothly, from the viewing, to the church services and the cemetery services. I will continue to recommend Best to anyone who is in need of a funeral parlor/​chapel. We were treated like family from them and not just another client. Family members that came out of town were so impressed as well. I would like to thanked them again for such a beautiful service and making my Mother look so Beautiful. And for all the support and help they given me and my family members. Julia R, Allison and the staff of Best, you guys are the greatest. Thanks again. You made the process so easy for me.
Sincerely,
Erma

Best Funeral Services has helped my family twice now. Both times they have been considerate of our spiritual and emotional need to provide the best quality care for our loved ones.
The focus was on taking care of our loved ones and not on which packages we had to buy.
As she guided us through the process Julia R. was more of a family member than a funeral director.
The end result was a beautiful, dignified farewell to our loved ones.

Having to plan a funeral for a loved one is tough in any circumstance but this funeral home is one of the best in Phoenix. I recently came in from out of state to plan my brothers funeral and the Director Julia was the most compassionate person that I spoke to in regards to an affordable service. I asked for information and was given the total price with taxes and fees. No kidding! She didn’t start at a base price and start adding fees for memorial cards, viewing rooms, refrigeration and transportation but gave me one solid price. They handled all of my wishes and request with grace and a smile. If only this was the standard for funeral services everywhere. Bless you all at «Best Funeral Services» you have truly lived up to your name.

My Grandma recently died of cancer without having any money or plans for afterwards, so we picked Best Funeral from a list a hospice person gave us. The building looks really generic and basic on the outside, so I was skeptical. But the girl we talked to, (must’ve been Julia judging by the previous reviews) was really sweet and patient with us. We could not afford much and were only doing a simple cremation with no memorial service, embalming or anything and we were not pressured AT ALL to upgrade or buy anything that we didn’t need. It was very refreshing. The day after the initial consultation, my mom and I were allowed to come back and dress my grandma and do her makeup as she would not have been happy to be sent off into the afterlife looking sickly and wearing a hospital gown. I was amazed that we were allowed to do this ourselves and it made me so happy. I’m bothered by current funerary practices where people just hand their loved one over and have nothing to do with caring for them after death, so it meant so much to me to be able to give my beloved Grandma the final gift of looking pretty on her way out. This also gave the rest of my family a chance to see her looking nice and more how she did before she was sick (they came back to see her for a couple minutes when we were done with the makeover). I know it sounds creepy to do that yourself, but it was actually a very joyful experience for my mom and I that would not have been possible without the awesome girls at Best Funeral. They even came in and helped us without us asking and seemed to genuinely enjoy their work and taking care of the deceased. Thank you so much Best Funeral for making this awful time a little but better for me and my family.

There is a reason why the word Best is in the name Best Funeral Services & Chapel. They truly are the best.
My father died unexpectedly and I didn’t have any experience in funeral homes. After meeting with a large funeral home chain, I knew that wasn’t the direction I wanted to go. I found Best Funeral Services online and that same day I was able to meet with Julia Ramirez. Their packages were simple and very straightforward. No hidden fees like the other funeral home. Julia was very empathetic, professional and sweet during the entire planning process. I highly recommend her, she is like a friend a friend to me now.
Their prices were also about 40% cheaper than the big funeral chains. I recommend to skip over the big chains and go straight to Best Funeral Services, and I found out that Best is also family owned.
Their employees are wonderful and professional, the chapel is beautiful and there isn’t any pressure. This is what you need when you are dealing with an unexpected death in the family.
–Andrea