Burns Pest Elimination

Excellent customer service and very professional and helpful. We have been using burns for over 2 years for all of our pest control at my business and they have been nothing but awesome! They also come out to my Mark-​Taylor apartment complex in Tempe and do a great job too!

Giving 1 Star because I never got the Opportunity to try them. I hear the Add on Arizona Sports 98.7 everyday. After discovering a Rodent problem in my Shed, they were the first company I thought of. I called their Customer Service to set up an appointment and get pricing (I didn’t get either). The Rep informed me the Tech in my area was busy and took down my number for them to call me back. I never heard from them again! Wow, they basically just told a New client, either «We’re too busy for you» or «we forgot about you». Of course I found another company that has taken care of me. Now when I hear Dave Burn’s live spot on the radio, I laugh to myself. What a joke!

We used burns back in 2012 for almost a year. It went on that long primarily because we hoped they would get it right however they never did. We specifically asked them to call before they came to allow us to move our pets and to do the inside of our home. They never called and always just left an invoice on our door stating job done. We finally gave them the boot. That was over 3 yrs ago. Well guess what. I came home Friday evening after work to find a paper under my mat stating «job completed call if you need the inside done» SERIOUSLY. … I called and spoke to a deb advising her this had to be a mistake because we haven’t used them in over 3 yrs .I also advised her that there had to be no way that he actually serviced our yard we have a huge dog in our backyard that would never have allowed him to enter or leave. Not to mention there was someone home at the time and had he knocked they would have told him no thanks for your services. Her response to me was «not sure what happened he may have only been able to do the front yard and would you like to restart your services». My response.. «How bout 2 weeks from Never».

Their service providers are rude and behave in a ridiculous manner. While driving down the freeway, one cut me off twice, cut off two other cars, then proceeded to flip me off. I will never use this company if these are the kind of people they hire.

Burns is the worst service provider. Please don’t ever call them to get things done. we are obliged to entertain them because our property have hired them for pest control. Worst customer service, they put fines for everything, even if u prepare ur apartment for treatments they find flaws and start to fine. They are money making swindlers. No compassion for their customers. I am pregnant advised bed rest, and I am alone as my husband is traveling, I asked the lady who came for the treatment to just wait for 2mins cause I was making something to eat, I stopped making and I was putting all the stuffs inside, she dint wait, she was downright rude on me, even after telling her my condition. Have you lost humanity and compassion for your customer? On what grounds are you doing business? What are your principles? On top of that she fined me 300 dollars. I wish I wouldn’t have to rate you even with one star. I wish that our apartment complex stop hiring this morons for service. Even their pest control is awful, they never do it properly, the problems keep persisting, we had to hire from outside on our own expense to get rid of it.

Anyone planning to hire them — please don’t ! That will be the worst day of your life. (not kidding)
They device multiple ways to scam you out of your money using false claims and lies.
They provide open ended and vague guidelines to prepare your apartment and use that to fine you $ 100 each time you «fail» to prepare your appartment .
They are scammers of the worst kind and find devilish ways to extort money out of you.
SCAM ALERT ! Don’t hire them !

Called this morning due to a severe bug problem. No call back. Called again (only because no other pest control has humans to talk to!). Spoke with a guy for an hour, he got me set up on a service call for tomorrow, called me back at 5:00 saying he cancelled the order and I needed to go somewhere else. Seriously! With his vast two months worth of experience, and consulting his Supervisor, who knew exactly what needed to be done, this was the best they could do, no referral, no help, nothing.

I’ve had them out 3 times for weeds. They are the worst joke of a company. Very disappointed. Weeds all over the yard. AGAIN.

No Tanya, i can not give you his name. There are two reasons. 1. I don’t remember and 2. Your company didnt give a shit about me when I called to complain about the scorpion that had stung me 2 weeks after your initial visit or when the so called tech cancelled 2 hours before the appointment. I guess its my fault for believing a half assed wanna be sports talk show host with the same last name as your company when chosing my pest control service. Maybe next time dont wait 2 months to try to address an issue.

Burns Pest is THE worst in regards to communication. We were told they would call to let us know when they were going to show up and never did. Unfortunately my boyfriend didn’t tell me that he didn’t want to do business with them so I let the tech on our property to get rid of bees. She scheduled a re-​check for 3 days later and I asked that she spray for additional bugs that were creeping in because of the heat. We set a 3PM appt. 3 days later 30 minutes after the appointment I hadn’t heard anything from the the tech. Only having the company’s number I call it and they have no idea what their tech’s schedule is. They can call and see if she’s in the area… whatever.
This is an update to my review. Initially I had it at 1 star, which was deserved by the level of communication. I’ve amended it to 3 stars since Burns Pest did in fact refund my money in full without me asking (but I did complain). So, we did receive poor communication, but they definitely made it right.

I really don’t know how this company is still in business. they had multiple accounts set up for my home. then didn’t show up because they said I owed money but were looking at the wrong account, never made it good once they pulled their head out of their a$$es when they realized their own mistake. I even forwarded them an email that confirmed the mistakes and shockingly enough never got a call back. The bottom line is I paid for 12 months worth of service and I got 10. so I feel ripped off. I would not recommend.

I would recommend not using this company. I called for weed removal in early march and Marco came out to give me a quote and he told me I would get a call to schedule them to come out for the job. 4 weeks have gone by and I have not heard anything from them.

I’d give them Zero Stars, but Unilocal doesn’t have that.
I used them for Weed Service as that is what they advertise in addition to Pest Elimination… I had used them for Bug Service for one year only (still had bugs).
Check out the pics of their Weed Service. They killed my grass. They took no precautions around the periphery of my lawn (dead several feet in) and you will see foot prints of dead grass where he walked across it with weed killer on his boots. Then there’s the hose mark of dead grass … yep — weed killer on the hose that was laying across my grass. The «manager» called me and told me to send photos (which I did) and he would come out «to inspect» it. Seriously? Never heard back from him either. Left a message saying that I did not want to be billed until the problem was solved — at the very least, I wanted at least 50% off. I was told my «grass will grow back» and then they preceded to charge my card that they had on file from my Bug Service!
AND I STILL HAVE WEEDS!!! AND BUGS !!!
Really need a revamping of this company and need to get back to when they were a fledgling company and really needed customers. But sometimes when business gets big, they figure when one customer leaves, they’ll replace them with 2 more.
I Do Not Recommend This Business!

The worst service we have ever received from a pest elimination company so far. No services were performed for 4 months and when I called in to see what is going on, it was blamed on their system. So if I hadn’t called in, no one would have come by to render the services that we have already paid for, and we would have just run out on the contract! The worst part is that we have not been offered any additional pest control services for the 4 months that we have missed on. Stay clear from this company!

Are you totally down with having unqualified sales people come out and sell you what you don’t need then Burns is the place for you. All this company cares about is their bottom line, not the customer’s needs. They are incapable of locating the true source of termites and will sell you expensive services that aren’t needed. This results in the repeat occurrence of termites and having to continue to pay for warranty extensions since they don’t treat the problem, they mask it. The techs work hard for what little they are paid only to do while Burns overbills, underdelivers, and does things illegally. Sooner or later this will catch the attention of the the regulatory agency.

Under no circumstances would I recommend this company for a pest/​termite or home inspection. As with many inspectors it seems they work a little to closely with the real estate agent.

I am at Laguna Village Apartments (unfortunately) right up the road so I assume this is the Burns location that sprays here.
Let me first start out by whining mercilessly about my bug issues here. When we first moved to the complex in August we found some silverfish in the bathrooms and chalked it up to a leaky showerhead causing moisture and the heat as the electricity and AC had been off since whenever the last tenant moved out. Sightings drastically reduced but didn’t go away once the shower was fixed and we turned on the AC. Then, as the weather changed in the fall, roaches started making an appearance. First one or two every week or so, then about five a week. Enter Burns. We’d only seen them in the kitchen so he only sprayed the kitchen and the next few weeks we saw a few dead or obviously poisoned bugs that petered off to none. Gabriel, the wonderful and knowledgeable exterminator in all things icky, told me that they were definitely not living in our kitchen and most likely exploring from downstairs. He recommended inspecting downstairs, something the management never went through with.
Around the start of the year they started showing up again and I immediately ran into Gabriel’s arms for protection. He came to the rescue once more. I was safe, until my downstairs neighbors moved out. As the screaming, yelling, crying, tv-​blasting band of miscreants packed up and moved out– 4 adults, 5 kids, and an infant in all– I thought my troubles were over. Alas, I was so overcome with glee I didn’t stop and think of where all those suspected roaches downstairs may go when their hosts move out. We went from a roach or so a week to 5 – 10 a day and another tryst with Gabriel was imminent. He asserted that yes, there was a horrible infestation downstairs. He’s sprayed and fogged two weeks in a row but when the roaches die more roaches come to eat the dead ones (EWWWW) and since management has not cleaned up the dead ones like he told them, the issue will probably continue. Nevertheless, I feel safe once again. Perhaps I’ll go take a nap as I kept waking myself up last night freaking out over imaginary itches.
Long story short: These guys do a great job but it can only go so far. I recommend asking them to point out any points of entry and any tips to keep pests at bay as they’re a wealth of information. But spraying your area only goes so far if people close to you aren’t so bothered about the occasional insect crawling in their infant’s mouth at night. :-/