Conn’s HomePlus

I’ve bought a washer & Dryer been there BEST always been there when I was told they be their never had any problems whit any then I’ve bought now I’m getting them paid off I’m gonna get a Sleep Bed

This is the worst company I have ever had to «deal» with. I have been waiting on the manager to call me back since the beginning of September. I bought a computer that had major damage to the box and was promised a call the next day to insure the computer was okay and did not have any issues. I received no call (The computer is fine). I went with their acceptance now program I was under the impression was a credit card and made my payments monthly and when my 90 days same as cash I was also promised a call to remind me of passed my computer went from $ 798.00 to being over $ 2000.00! I was under the impression the manager was going to call me, was told on the phone «I would be taken care of» to now owing more than double my original cost. Oh and still no call back from the manager 2 months later.

NO STARS! Worst experience EVER! Purchased brand new Samsung washer & dryer Saturday evening, picked up Sunday morning. I washed three loads over the next three days. On Friday evening I went to begin washing my laundry from the week and the Dryer would not spin/​dry. My old machines were not digital, so I called my mom over who has similar machines to just make sure I hadn’t missed something but still dead. The next morning, Saturday (one week since purchasing) I called Conns regarding the issue and was told it would take 72 hours for a repair man to come out. Although this was NOT the answer I wanted to hear; I played it cool and made alternative arrangements to get my laundry done and waited for Tuesday. On Tuesday the repair man advises the ENGINE is dead and they don’t have another engine to replace it with so it has to be ordered and he doesn’t know how long that will take. Unsatisfied, I immediately contacted Conns via telephone just to be told NOTHING could be done until they received information from the service repair man which would take 24 hours. I went back to the store and spoke with Jose «the Manager «just to be told he was unable to assist us without approval from Corporate. He also gave an «inside «phone number which turned out to be bad. I called Conns back to relay my disappointment and was told aside from «escalating» the current ticket for a manager review which would take place in 24 hours, there was NOTHING they could do, I needed to wait. So I called the next day, Wednesday and still no information from the service repair man and again I’m asked to wait! I called again Today (Thursday) and STILL no word from the service repair man!!! Still no help! Customer Service Managers, Service Managers, no one has authority! STILL NOTHING! STILL NO DRYER & CLOTHES STACKING UP! Whatever sale they are having, whatever offers they are making DON’T take the bait! This company is CRAP! They have no regard for Customers Service OR even handling business reasonably. Buyers/​Customers BEWARE!

I don’t get the bad reviews. When you finance you agree to a contract. Make your payments. We have a bedroom set, two living room sets, a deep freezer, dining room set, stove and 3 tv’s. Never any problems.

The bunk bed I bought is good but they try to rip you off. Their credit service is horrible, you’ll end up paying double the price of something if you miss just one payment.

please stay away from this store dont buy anything because they will take your money and when some is needing to be replaced because of defaults they want to just fix it when its there fault and its not fixable i just paid off all my furniture $ 8.0000 i was so stupid never again will purchase anything there furniture breaks easy not worth the money …they dont deserve any stars but you are forced to put 1 star on there or else it wont process any review

This store is horrible! Everything is over priced and there is no return policy. Very sketchy. The merchandise is cheap so no wonder why there’s no return or exchange! Take your Business somewhere else where satisfactory is guaranteed! Unlike this place where they don’t give a crap about anything but their money!

This place gets 2 stars because I LOVE the products they sell and sadly have spent over 5k on merchandise from here. (Couches, mac computer, bedroom furniture, 2 sets of Beats by Dre etc) anyways the managment here is horrible and they all have a bad attitude when your in the store for anything but buying products. The sales team make commission so yes they do swarm on you when you get in store. And my biggest pet peave is I got the one salesmen that barely spoke english !
But I love the 12 – 36 months 0 interest so I will bite my tongue and continue to buy :)

Not sure what brought on the other poor reviews. I just had the best experience with a purchase of a new refrigerator from Darin at this store. Ran down my options, showed me what I could do, advised me on what might be the best choice for their warranty. He even advised me that the reason their warranty goes higher after a certain point is because it’s past that point THEY EXPECT THE APPLIANCE TO FAIL! How many other companies will tell you that? Darin made the whole purchase experience enjoyable.

Have a bunch of messages with people’s story’s of their problems with this store. Please keep messaging me so we can bring this fraudulent company down.

Read my tip below. They don’t even deserve the one star! They will cause you aneurisms and other health problems due to high stress. Don’t even go yo their parking lot.

DO-​NOT come here. WORST place ever. RUN-​RUN fast! I been waiting ONE year to get my furniture fixed. I made my payments on time yet getting service done FORGET ABOUT IT! not happening they transfer you and transfer you and well it’s a never ending cycle. The wait, well that’s about 1hr or more… IF they say someone will contact you. Please don’t hold your breath. DID I MENTION they will take money out of your account even though I did NOT authorize it. Yeah, funny how I been waiting a year to get my crap fix but nothing, sure enough they are QUICK to take your money, they will review their recording to see if ‘I’ «authorize it» well, I think I would know if I said YES go ahead I’m going to pay you even though my crap has NOT been fixed! when it’s been reviewed I will get my money back in 5 days. Sure as heck didn’t take themFIVE days to take it! Their ‘managers’ are worthless… I really regreat coming here! These people sure as heck have no Idea who they messed with, I will have my husband job with a camera at their corporate office for a consumer affair story! They would LOVE this story!

These guys are in the business to set you up for failure.
I ordered a complete living room set from them 3 weeks before they were supposed to deliver it to my new apartment. They called me the day before delivery to tell me they no longer have the set.
First mistake on their part. Why would you sell a customer something you don’t actually have?
Since they did not have the living room set, I spoke to TWO people to have the order cancelled. They said the cancellation was complete.
2 weeks after I moved into my new place, my boyfriend and I went to a different Conn’s to check out TVs. We found one we liked and begun the financing process. We watched as the salesman pulled up our information on his computer. He tried to run the purchase through the computer but it came up with a warning saying, «Insufficient credit». Do you know why? Because they never removed the living room set from my account. The salesman actually said, «Oh, it looks like they removed it and tried to run it through again.»
So they purposely tried to charge me ~$ 4,000 for something I did not get.
My bill for the one item I DID get from Conn’s (a fridge) is due on the 18^th. 2 days before the 18^th, I still had not received a bill in the mail with my account number so I could make a payment. I had to contact customer service a couple times to get my account number. Today is the 27^th of the following month. 38 days after my initial payment was due. I still have not received a bill.
If I had no contacted them myself to get my account number, I would have been charged a late fee and I’d be stuck with this AWFUL company for even longer.
I’ve already told everyone I know never to purchase anything from Conn’s.

I bought three things a Conn’s on three separate occasions. I paid one off and the other two are on time every time. I tried to get credit again and they tell me no because I have a blemish on my credit record that has been there for a long time. They know about it the first time!

I would not recommend this company to a friend or foe.
at first everything seemed OK, I went to look at refrigerators, once i found out they had a free TV promotion with mattress I decided I would go get the wife to check them out.
Refer purchase, NOT; Conns did not have the specific model we wanted an LG with dual Ice Maker. they had a GE, I decided to get that with Conn’s warranty if I was approved for credit. I was approved BUT Conn’s wanted $ 450 for an extended Warranty… when I told the salesman I was going to look elsewhere he go the manager who said they could order the refer but would take 6 months. GE one has a 1 year warranty.
Ended up at Home Depot, the LG we wanted Extended Warranty for $ 150 and FREE Delivery.
I run home and get the wife
When we walk into the store, I tell the sales guy that we were working with another guy from the appliances. He said that he was the guy cause were now buying a mattress
Mattress purchase — We looked /​laid on a few, the sales person stuck around a little too much for my taste. I HATE THAT, after we decided on our mattress, my wife saw a Table set she liked, so we picked that out as well.
So far so OK, the paperwork to buy something is like buying a Car. Seriously!
Also the Sales manager had an attitude cause we had a new sale person, and actually the 2 got into an argument. right in front of us.
He asked when we wanted it delivered and we gave him the date. No Issues.
after getting home my Wife realized that she wanted everything a week sooner as our son was coming home from college sooner than planned.
I called Conn’s to reschedule for the upcoming Friday and was told No problem they will call the day before.
Later that week, on Thursday, I received a call on my work phone it was the sales guy, he was informing me they only delivered in our area on Tuesday and Thursday, since it was Thursday I told him bring them out. Conn’s would not do that they wanted to deliver the following Thursday, which would not work as we gave our bed away. I spoke to Conn’s Corporate and, Local Store Manager. NO RESOLUTION. I decided to pick up mattresses and table
I had to drive all the way back to the store 50 Miles to get NEW paperwork, the Store Manger said he would have everything ready… HE did NOT. I had to tell my story to 4 people before the right guy came out. then I had to RESIGN all that paperwork again…
UHHGGGG
Pick up was great. that why I gave 1 Star
Even though we turned down the Con’s extended warranty on the mattress somehow they manipulated the price to add it in. WELL the side of our new Mattress blew out, called Conn’s they have to have a technician come out and the earliest is 3 weeks out… WHAT a JOKE what if this was the Fridge we did not buy…

Be aware!!! Bad customer service!!! If you do go try to get one of the reps from Texas as they seemed to know more since they are here helping with the new openings. Also beware of all the bogus promos they offer. A lot of bait and switch. Then be real careful when you sit down to pay. They seem to like to jack up the prices hoping you won’t notice. Pretty sure that’s due to the reps making commission. Had 2 different experiences 1 time bought something was a so so experience. And the 2^nd time walking out on purchasing 6 grand worth of furniture due to horrible customer service and baiting and switching. Also FYI once your in the store and a rep introduces themselfs they follow you worse then a used car salesman. Which I understand they want to make money but the issue is when you ask a question they have no clue how to answer it.