My wife loves this place, me not so much. The food is okay but nothing special. I have recently ordered food to go and each time the order was wrong or incomplete. This morning I ordered chicken fried steak, eggs over medium, crispy hash browns and grits. What I got was eggs over easy, they were so runny I almost threw up. They gave me 3 servings of gravy and no grits or hash browns. The server who gave me my order claimed she checked and everything was correct, what a lie. I will never eat here again. What a waste of money I should have went to McDonald’s at least you can count on getting what you ordered. I guess takeout customers are lowest priority, why not they don’t notice the problem until it’s too late. I wish I could give negative star ratings.
Jeff B.
Place rating: 3 Mesa, AZ
First time at Cracker Barrel. Brought three others from work for an anniversary celebration. We entered thru the store and gave our name for the list. We were seated 10 minutes later. The potions and the menu selection were huge here, make no mistake. I had a hard time choosing. I settled on a chicken fried steak. Other choices selected were rib eye, chicken fried chicken and a big meat breakfast. They all came with a couple of sides, bread/rolls and veggies. The food was comfortable but not great. My CFS was not very crisp and the gravy was bland. My sides: fried okra and mashed potatoes, were very boring. Even my iced tea was left mostly ignored due to the calamity that is Cracker Barrel. I may be back but I doubt it. I always like to give a place a second chance but they really didn’t do anything great.
Cookie C.
Place rating: 4 Scottsdale, AZ
Great home cooking. Meatloaf, chicken and dumplings are awesome. It’s like southern cooking. The pancakes are yummy. Great gift idea in the gift shop.
Denise A.
Place rating: 5 Peoria, AZ
The food was delightful as always but the service was amazing all thanks to Kevin! He was very attentive, personable, and made the interaction feel like you were at a friend’s house enjoying a home cooked meal. Good service is typically the norm at just about any Cracker Barrel, but Kevin absolutely went above and beyond for us, making this visit a stand-out one. We will definitely be back to seat at his section.
Brigitte M.
Place rating: 3 Los Alamos, NM
Well, I’ve heard a lot about Cracker Barrel, but to be honest I wasn’t that impressed. The prices are reasonable– plates start at about 9 dollars for a plate. I ordered lemon peppered trout and it was tasty, but I was unimpressed with the sides. The potatoes were rather bland, the Mac n cheese was watery, and the cornbread was dry as a bone. My other complaint(and perhaps I’m weird for this) but I’m one of those people who doesn’t like their food items touching each other on the plate. I mean, if they touch each other, that’s fine. But my fish was half covered with gravy and half covered with cheese sauce. My plate just looked sloppily thrown together when it was brought to me. The service was good though, no complaints there. I might come back to give it a second shot.
Sargis N.
Place rating: 2 Glendale, AZ
I have no idea where to start on this review. How about the wait time? I think so. So we walk up in front we see a lot of people waiting which is reasonable knowing it’s Sunday morning. I tell the girl I need a table for 7 and she said about 35 minutes or any time before that. That’s not a bad wait time to be honest so we sat down and waited. I wanted some coffee so I got into the car and went and got coffee and came back and my friends were still sitting outside waiting at this time it’s been about 45 minutes so I go up and ask her how much longer and she say 5 minutes. Another 15 minutes passed by before they call our name so over an hour of waiting time… Table and terrible you’re so close to other people’s table there no sense of privacy and you can hear everyone’s conversations. How about they make the gift store place smaller and give more room for the restaurant itself. I ordered some meat thing and asked for only bacon and scrambled eggs. It was good for like an appetizer. I ate it in like 2 minutes all of it. Kinda sucked. The corn bread is gross. The waitress FLO was legendary made us laugh that’s the only reason I gave this place 2 stars. Haha. Thanks for a good time FLO but I won’t be seeing you anytime soon.
Jennifer L.
Place rating: 2 Phoenix, AZ
Review not about food but just watched a couple walk out after speaking with the manager about how they received no service. We sat in the table next to him and was served right away. So this Unilocal review goes out to the manager here that you need to go back to management school. You looked upset and even argued with the poor customer. You should have made it right!
Chiris R.
Place rating: 2 Fox Lake, IL
Breakfast has always been decent at all the Cracker Barrels but dinner at this one was terrible. My meatloaf came out Luke warm. I sent it back and it came out slightly warmer. The vegetables were overcooked. My wife’s pork chops had no taste. Overall it reminded me of cafeteria food.
Don S.
Place rating: 5 Scottsdale, AZ
We always enjoy dining at Cracker Barrel. The food is always very good, as is the service. The servers rarely make a mistake. The menu is a very wide selection of comfort food, but there are plenty of things on the menu that are«healthy».
Joanne S.
Place rating: 1 Phoenix, AZ
This CB use to be our ultimate b’fast stop on the way to Lake Pleasant or driving out of town. We were there so often that one yr they sent us a Christmas card — so I know what I’m talking about. The quality of food has slid to the very depths of the barrel. Once delicious, warm bisquits are now hard as rocks. Ask for crisp bacon and you get wiggly hunks of pork. Their eggs are rarely cooked as requested by the customer. Hot cakes couldn’t be cut with a knife and fork(last time there). However, my biggest complaint… soft drinks have NO carbonation… EVER! If you mention this to your server, they say I’m sorry, and bring you another one… the SAMEWAY! WE’VEMENTIONEDTHISSOFTDRINKPROBLEMFORATLEAST10 years, and it’s still the same. So, although I’ll miss my waitress Norma(excellent by the way), I won’t be a Cracker Barrel customer any more.
Kaitlan C.
Place rating: 4 Paradise Valley, AZ
I’ve only ever been for breakfast and their hash brown casserole is worth the trip in and of itself. Wow. We are pretty boring here but they do fantastic French toast, buttermilk pancakes, and biscuits and gravy. I find if you stick to their basic menu, you won’t go wrong! I find that when I try one of the seasonal specials is when I’m most disappointed. Breakfast can get pretty crowded on the weekends but they get you seated pretty quickly.
Jeff M.
Place rating: 5 Phoenix, AZ
Over the years I have visited this location on a frequent basis. The thing I love about this restaurant is the friendly staff and service. This is my families favorite spot for breakfast. Whenever I decide to do an interview off site from my office I always choose this place. If you’re looking for a one-of-a-kind experience with large portions for a reasonable price this is where you want to go. From breakfast to lunch to dinner and even a Christmas or Thanksgiving dinner, I promise you won’t be disappointed.
Sassoun H.
Place rating: 2 Sherman Oaks, CA
Okay, let’s get one thing straight right off the bat. the only reason I’m giving this place 2 stars is because the employees are really nice, the general store is really cute, and overall, it has a very cozy, comfy, Litt-House-on-the-Prairie vibe going on. One star is too much for the food they are serving. The grits were just a bowl of flavorless mush. No salt, no pepper, no butter. Nothing. Just flavorless slop. The same goes for the gravy. Lukewarm, under seasoned, and clumpy. The biscuits were okay. Too small and not enough butter for my taste, but they were the best part of the meal by far. The sausage patties were tiny, tough, and I can swear they came out of a Jimmy Dean microwavable sausage packet. The sausage patty in a McDonald’s sausage McMuffin with egg is 10 times better. Did I say 10 times? I meant a hundred! The menu says their bacon is apple-cured-and-smoked, fancy-schmancy, peppered something-or-other bacon. I must have ordered the Ralphs-plain-wrap bacon because what I got was three(small) slices of your everyday, standard, garden variety, regular ol’ bacon. The board in the country store says they sell loaves of fresh sourdough bread. I ordered sourdough toast with my meal. I’m almost certain it’s the same sourdough bread I have in my pantry at home that I bought at the grocery store. Not sure why they wouldn’t serve their fresh sourdough bread with breakfast. Apparently, they have some kind of special flavored butter that they only serve upon request. LAME! What if it’s your first time there and you don’t know you’re supposed to request it? If a restaurant has an item that they are proud of and sets them apart from other restaurants, they should offer it up for free all day long so people come back for it! P. S. — I’m pretty sure I did request the special butter, it just never arrived. Oh yeah, and what is with having to get up and go to the cashier to pay? Why can’t we just pay the waitress? There are tons of them all over the place!!! If you are visiting from out of town, it is a cool place to check out on your way out of Dodge. But, if you’re looking for breakfast, look about 50 yards east and you’ll see Denny’s. «Moons Over My Hammy» baby!!!
Jamie L.
Place rating: 5 Burnaby, Canada
Super cute place with great service and great breakfasts. The breakfast selection was varied and prices were reasonable! It felt homey and comfortable in the restaurant which made the food extra delicious!
Pete H.
Place rating: 1 Phoenix, AZ
Cracker Barrel is known for its comfort food and has an old charm to it. The waitress seemed overworked and she got the order wrong 3 times. I’ve gone twice. You have to pay at the cashier, and both times I had to tell the cashier to tip. What place doesn’t ask you to tip their waiters?
Dee R.
Place rating: 4 Downey, CA
We came here several months ago on our summer vaca to arizona. We enjoyed it. I am a typical tourist but my husband raved about how much I would like it… and I did. Wait times can be quite long, esp on weekend mornings but there is an awesome gift store with souvenirs and clothes and fun little novelty toys for the kiddos. Food was great. We ordered a bunch of different things. French toast, biscuits and gravy, eggs and bacon, oatmeal and fresh fruit… I think we tried it all. It was all great. I just wish they had this chain in CA.
Randy C.
Place rating: 3 Glendale, AZ
We went here yesterday, and was told by the server that there would be a 5 to 10 minute wait. I looked through the window and the place was only half full. It turns out that a kitchen employee had called in sick, and instead of seating more people, they would make them wait until the kitchen could catch up. MMM, sounds like a bad management decision to me. We finally were seated, and our food was ’ OK «. I had a Cheeseburger & Fries, and my Wife had Chicken Fried Chicken. The gravy tasted like it came out of a package, but everything else was OK.
Zion B.
Place rating: 3 Phoenix, AZ
I’ve always liked this restaurant, and I go there sometimes for comfort food. The food is usually very very consistent. I especially like the fried chicken breasts on Sundays. Today however I was a bit disappointed. The food was average at best. I had the chicken and dumplings and my partner had the turkey with dressing. The turkey was very dry. The chicken and dumplings was excellent. But my biggest problem overall was how slow the service was. it took them a long time to find us a seat, and it wasn’t because there were too many people there. We had to ask for drink refills about three times. The beef stew soup was really bad. Just didn’t have any flavor. What I still come here? Yes I probably would. But I don’t have high expectations anymore.
Andi K.
Place rating: 1 Peoria, AZ
My daughter and I were blissfully unaware of the bigotry supported by Cracker Barrel and have since stopped going. This location is often understaffed and unable to handle the weekend crowds anyway.
Diana B.
Place rating: 2 Schofield Barracks, HI
Usually, we have an excellent experience at Cracker Barrel. It’s one of our favorite places for breakfast/lunch when my family comes to visit. However, Flo’s rudeness to our table and the table next to us left us feeling less than pleased after our meal. During our ordering, she was quick and didn’t answer questions. In addition, she curtly said to my friend, «The mamma’s French toast breakfast comes with eggs and bacon. And you’re okay with that.» Instead of even offering other options to my friend or waiting for her to question the side options; my friend has never been here before, so she had no idea sausage was an option because of how curtly Flo said it. Furthermore, she never took our drink order. She brought water initially saying she didn’t have time to take our order yet and then came back to take our food order; she seemed upset to have to take our drink order when we had to later ask. She also spoke slower and louder as if she was taking to someone with special needs when speaking to my mother; my mother is just in a walker, and not with any mental incapacities that would warrant that type of speech. She seemed to have this same demeanor with the two elderly gentleman we were seated by. She also openly complained to our table that she had to help them before helping us; it was an awkward exchange. I understand that the restaurant is packed, and service is rushed, but her attitude isuncalled for. Our table of 6 is filled with people who work in the service industry, so trust me when I say we know how hard it is. However, none of us have ever made a table feel uncomfortable by rude treatment or the treatment of the table next to them. Flo still received a tip of 15%; because I know what it’s like to survive off tips. However, I would like to say that she missed out on something much bigger. More importantly, it brought down my rating of Cracker Barrel.