Custom Crafted Floors

I can not speak highly enough of this company and its staff. Their quality of work, professionalism and overall value was outstanding. I have worked with dozens of contractors on various projects and am pleased to have finally found one I feel comfortable recommending to family and friends. I can be a demanding and overly critical client, and despite my best efforts, I could not find anything to complain about.
Greg was always punctual, courteous, friendly and most of all reliable. If he said he would do something, he did it, end of story. The project, which was quite extensive, was completed on time, within budget and came out better than my highest expectations. I’m so glad my seemingly endless hunt for a great contractor is over. I can’t wait to use Greg and his team again on future projects.

I don’t write reviews often but felt like I had to. Greg and the team at Custom Crafting did a phenomenal job with my new floors! I was able to get all the carpet in my home replaced quickly and for a very reasonable price. I got several quotes from other flooring places but none of them were able to give me what I was looking for at the right price! I definitely recommend Custom Crafting Floors to anyone and have already spread the word to my friends!

The carpeting already needs to be stretched. So not only was it the wrong color and carpet, the installation was of substandard quality, just like the laminate flooring and slate work in the bathrooms. P. S. I was shown a different color/​quality of slate tiles in the showroom that what was actually used on the bathroom floors.

Custom Crafted Floor Covering went above and beyond for my family and I. We just took home a new dog from the pound and learned the hard way silence is not good! Our Dog (peanut) ripped up our carpet and pad in our guest room as well as the door. I immediately did a Unilocal search for a flooring company within my area. I came across a few and decided to go with Custom Crafted Floor Covering. I talked with the owner, Greg, and explained my situation I was having a dinner party the next night and needed this fixed asap! He said he would be right out.
He arrived 2 hours after my call I put in to his company. Once on sight, he measured the room and gave me an estimate. The estimate was well under what I was expecting (only 79.00 plus tax out the door!) He scheduled a time the following morning and sent a crew of 2 over at 7am to do the repairs. They were all done by 8am! I wasn’t even late to work that morning! The crew also repairs my door from the scratch marks and missing paint at no additional cost.
I would highly recommend this company to anyone! They went above and beyond my wildest expectations. I enjoyed them so much that my wife and I decided to have them remodel our bathroom as well! They completed the remodel ahead of time and on budget (no hidden fees or gimmicks here!)

Cox Communications hired this company to fix some water damage flooring in my house. After a couple of weeks, We had to call cox back to get this company to even call us. We received a call from Greg asking for information about the floor, My wife called and left a voice mail with information about the floor type. He called my wife and said he will listen to the voice mail and try to look up the flooring. 3 weeks later, I called the company to see what the status of the job was. After speaking with receptionist, Greg picked up the phone, and started to go off on me. He said he asked for more information by email and had not received it yet.(never left an email address or got either my wives or my email). or he would have to replace the whole damn floor. Then stated the Job was thrown in their laps and if I did not like it, I could find someone else. When I finally got to talk, I told him he spoke to my wife and she left a voice mail of the flooring type. As soon as I said that he, hung up on me. I called back and asked if he was the owner because, I did not know why I got hung up on and Greg took the phone from the receptionist and again started to scream at me over the phone. So loud I could not even understand him. I am not sure what happened that day to make him so mad. But if he is so stressed about business being given to them, he should not take it out on costumers. even if they were contracted out by a bigger corporation.

If you have an enemy, recommend this company to them, for their work.
This is the least professional company that I have ever had the experience of dealing with. I have never taken the time to do a Unilocal review (good or bad) but, this company is so horrible that I had to review them, to warn others to NEVER use them. They came to my home to tile two bedrooms and a small bathroom. Granted, this was not the biggest job for them to do but, I would still expect a little common courtesy and professionalism. Not the case, at all, with this company. My first impression, of the company, was not good, by any means. The owner came out to my home to figure out what tile to use and where to tile. That was on a Thursday. On Friday, the office called me to let me know that they would be out on the following Thursday and, they would call me to let me know what time. I cleared my schedule, for that day. Then, I get a call on the following Monday night to let me know that the workers would be coming out on Tuesday morning. I was told this, not asked if the push up in the day was ok. I was not available on Tuesday morning so, begrudgingly, they set the time to come out, in the afternoon. It was inconvenient for me but, I made the time. The owner was supposed to be there when the workers got there, at approximately 1:00PM, to instruct them. He was late so, the workers asked me what was to be tiled. I let them know that it was the two rooms and the bathroom. When the owner finally showed up, late, he again instructed them and he asked me about tiling the closets. This is the owner of the company who had just been out to quote the job a few days before. Apparently, my job was so insignificant for him and his company that he did not take notes on what was to be tiled. It went even more down hill, from there. First of all, the workers broke a vase, while in my home, and hid it from me until they were leaving. I heard the vase break, as I was in the front room. The workers said nothing to me about it so, I thought that it was a tile that broke. As they were leaving, for the day, the worker in charge informed me that they broke a vase. I guess they broke it and immediately cleaned it up and threw it away. I understand that accidents happen. The vase was a crystal vase, that was a gift. The value was probably about $ 100. The head worker seemed apologetic and offered to replace the vase. He seemed sincere and, I was sure he didn’t know the value of the vase. I told him we could call it even, if he brought me some left-​overs of the dinner his wife made that night. I’m a single guy so, I was willing to accept a meal to replace my vase. He did bring me a home-​cooked meal, the next morning so, I was fine with the vase being broken.
Once the workers left, after supposedly all of the laying of the tile, I went back to see how it looked. They were supposedly done with everything, other than having to come back the next day, to do the grout work. I noticed that the tile in the bathroom had not been removed and nothing had been done in the bathroom. I made comment about it, the next day, when they came and, they acted like they didn’t know about the bathroom, even though I informed the head worker that the bathroom tile was to be replaced and, even though the owner, came out the first day to instruct them. The owner didn’t even know/​care that the bathroom was supposed to be done. Again, apparently, the job at my home wasn’t big enough to warrant the owner taking proper notes on what was to be done and instructing his workers correctly.
The workers removed and replaced the tile, the second day when they came out, again, begrudgingly. The owner had not instructed them correctly, the first day so, it caused more work for them, in the long run. Now, I don’t know if this next issue is due to the workers being upset or, due to the workers’ unprofessionalism but, I was screwed even more by this company. I was in the process of painting when Custom Crafted Floor Covering moved up the day that they were coming out to do my flooring. Remember, they came out 2 days earlier, than they said they were coming and I had to adjust my schedule, on the fly, to meet their time. I was also in the process of having my toilets replaced. To do the tile, in the one bathroom, CCFC removed my toilet in there. Well, they removed the toilet, full of water, and placed it in my shower, on a piece of cut tile. When I went to throw out the old toilet, the water flooded everywhere. You would think that the workers would have flushed the toilet to expel the water in it. No such luck. I realize that they are «flooring» guys and not plumbers but, any common sense would tell you to get rid of the water, in the toilet, before removing it. On top of that, they took the painters tape and paper that I used to prep lines for painting and shoved it down the open hole from the toilet. All my work, destroyed by them. This co. suck

This company truly went above and beyond to help us with our carpet. The price was unbeatable and they were extremely flexible and so accommodating with our schedule (We rescheduled 3 times and there was never a fuss). Melissa and Jeff were very enjoyable to work with and made sure that the job was done right and exactly how we needed it. We look forward to working with them on future projects and highly recommend them to anyone that is looking for great carpet and great customer service (They even sent us a thank you card in the mail afterwards — Wow!) Thank you so much! James & Marsha Judge

Quality isn’t something that can be argued into an article or promised into it. It must be put there. If it isn’t put there, the finest sales talk in the world won’t act as a substitute.
C. G. Campbell
If anyone is unhappy with the workmanship of this company, they have a problem. I worked with Jeff and Greg, advising them of what I wanted. They were able to start the Tuesday after and did my entire home after it was flooded. Gonzo who did the work, was awesome in all respects. He moved furniture, cleaned after himself, tolerated my dogs, very professional and exhibited outstanding workmanship. My home looks like a new house and it actually looks better now than the day I moved in. This company was recommended to me by Newtown CDC who rehabs homes for mid-​income level people to buy. I thank them for the reference.
Unilocal, it is too bad we can’t add pictures.