Desert Schools Federal Credit Union

Coming to this branch is worse than going to the dentist. Customer service is awful. Wait time for the simplest thing is rediculous. The obviously enjoy each other more than helping customers as I honestly waited 5 minutes for a conversation between two employees to end before they would even acknowledge me. I miss the branch they used to have in Walmart off Elliot. Ruins my whole day when I have to come here.

Terrible customer service. Very slow.
I absolutely hate dealing with this bank, especially this branch, but my auto loan is through them. Unless you’re stuck with them for an auto loan go to Wells Fargo, they have exponentially better customer service.
The Desert Schools online banking is primitive and the customer support over the phone is a joke. You’re out of luck if you need something outside regular business hours. Go elsewhere if you can! They will make you wait 45+ minutes to do something simple like provide insurance for your auto loan.

CUSTOMER SERVICE LINE WAS THE WORST PEOPLE IVE EVER TALKED TO IN MY LIFE… Worst bank I’ve ever had to deal with… I called to get business account number, simple task, after numerous attempts of having to hang up and call back, they finally gave me a number, the WRONG number on purpose after we exchanged words… That’s got to be illegal and she needs to be fired. Then she even has the nerve to freeze my account while I’m out of town and can’t go into a branch when they’re clearly in the wrong. Grow up and get better employees. I’m making sure everyone knows how I feel about this credit union. I definitely would not ever bank here for anyone in the future.

I have been with Desert School CU for almost 10 years now and never realized what horrible customer service they provided. I live in CO now and still continued to conduct my banking with them because I’d never had a serious problem before. The minute I have a pressing issue involving $ 100.00 that was debited from my account without my authorization, the Credit Union refused to help me. When I requested to escalate the situation to a supervisor, the telephone banker hung up on me. I’m finished with the unprofessionalism and lack of customer service I’ve been experiencing with them. There are better Credit Unions that actually respect and value their members and understand that a happy customer equals a happy credit union. For the record, I never did receive my $ 100.00 after the debacle.

Do NOT get Raechel as a teller she is slow. Painfully slow. It took her 15 minutes to do a 1500 deposit that i counted and turned. AND THEN spoke to me as if i didnt know what i was doing when i do the same thing weekly.

These people make me sick. They hold my direct deposit payroll checks for up to 14 days!!! I set up my bills to auto-​deduct when my check will be deposited. Said I wanted NO overdraft protection. They hold my check, bills get paid and bam I’m hit with $ 300 in overdraft fees? Are you serious? My money disappears, has not shown in my account for days, shows (-) balance when I know I have money, go down to talk to them and they said, looks good on our side you must have read it wrong. I know how to read a statement you ignoramous. Way to make your customers uncomfortable, awkward and angry. Everyone in there is rude, looks down on you and so incredibly unhelpful. I heard great things about them, and never in my life have I had a worse experience. I have banked with Chase, Wells Fargo, TruWest, BOA and desert schools. Never again would I put anyone in their hands. Unless you don’t want access to your money, people to look at you like you are garbage, not respond to phone calls or e-​mails, and hold your check so they can charge you insane amount in overdraft fees because they won’t release your own money to you.

Love Desert Schools!
I am not a big-​bank fan. The reason I love Desert Schools is that they are incredibly courteous, friendly, and helpful. They are great about answering questions and sent I really care about the customer experience.
If you want a good bank where you will actually enjoy the experience, this is where you want to be!

When I get a document notarized at the credit union for free, then take it to my office, stupidly fax it to the wrong number by not adding a «9» at the start only to get a call an hour later from the bank employee who notarized it telling me that the person who received it in error had called her to let her know some numbskull was faxing important-​looking legal documents to him by mistake, and does it all with a maximum of cheerfulness and forbearance.. . that’s service.

Shared branching with other CUs is difficult. For some reason, DSFC seems to be the only CU that requires the use of some numeric code for you to complete a transaction at another CU if you have a DSFC account. In additon, their customer service is the WORST! They seem to want to reference your SSN to do almost anything related to your account. The overuse of SSNs as well as the exceptionally poor customer service led me to close my account nearly one month ago. If you don’t mind poor customer service and unnecessarily complicated shared branching transactions, then they a CU worth considering. If you do mind these things then don’t bother. BTW, my online account login credentials seemed to need to be reset almost everytime I tried to access my account online. My personalized password almost never worked. And to reset it they of course required me to disclose my SSN. Such nonsense.