Donley Service Center

Our heater was not working properly and we called a company in town that we had used before. They came out and said the gas valve was broken and it would be an $ 800 repair. We have recently worked with Donley for our business and so called them for our home. Rueben came out and was great with customer service. He found that the gas valve was shut off and that was the issue. The other company was trying to make money and Donley just fixed the issue and we paid the service charge. Couldn’t be happier that Donley has integrity and the customer experience to go with it. Great job Donley on gaining a new customer.

We have been with this company for over 25 years. After a recent remodel, our A/​C unit wasn’t pushing enough air to one side of our home. I called on Donley to solve the issue. They modified the work that was done under our original remodeling contractor. When that did not achieve an improvement, they returned and amended their work, and SOLVED the problem. This is just one example from many that causes me to recommend Donley to anyone here in the valley. Thanks to Julian, Kevin, Gary and Jackie for getting it done!

It sucks when the company that installed your current AC units, still under warranty, don’t know how to fix them. Yes… this is the very issue we’re having right now, and we’ve gone two days… no air… in the heat of summer. Watch out for these guys.
The technician was a nice guy, but I don’t trust the company he works for!

Like Forrest Gump’s box of chocolates, when you need an air conditioner repairman you never know what you’re going to get. More often than not one goes with the flashy newspaper ads or brightly colored trucks, all paid for with their big profit margin, or maybe from mailings offering a «free» inspection (just to get them in the door). These often are the guys who will praise you for your decision to call them because if you had waited you would have suffered a fire or flood or the plague or locusts or worse. They use words like: what you have is too old, parts are too hard to get, or the compressor was the wrong size for the house to begin with. And will likely add: oh by the way, you need to replace the unit in the attic and all the ducting too because it is leaking and cooling the whole attic and is about to fail/​won’t accommodate the new compressor/​is a fire hazard or whatever. I haven’t been up in my attic for years and am too smart to mess with the compressor so I must rely on what the tech tells me. That’s scary.
Years ago I saw a «60 minutes» spot on this subject. I was living in California at the time but this happened to take place in Phoenix. As I recall, legitimate technicians selected a couple of homes with adequately functioning systems, then did something minor to make them fail. Several local companies were called and each recommended at least major repairs or replacement of the unit, estimates in some cases in the tens of thousands of dollars. The technician in one company looked the system over, replaced the fuse or tightened up a hose or whatever and didn’t charge a cent. Said he was in the area anyway. Pretty amazing I thought. That tech was from Donley Service Center.
So last summer when I noticed my fifteen year old system was working pretty hard cooling off my great room I called Donley. A technician by the name of Chris Hill came out, went through a thorough diagnostic procedure, added refrigerant and cleaned up both compressors, and for less than $ 350 that was it. His comment: «Operating normally for age and condition.» And by the end of the summer we had saved way more than the cost of the service.
A bathroom hot water leak in two places under the slab necessitated another call to Donley last month. Josh Crabtree, ably assisted by Brian and especially Pat, leak detective extraordinaire from Artisan Leak Detection. Pat did a masterful job finding the leaks and orchestrating the complex task of isolating the lines which were leaking and rerouting one and creating a second line directly from the water heater. Josh and Brian took care of the actual work, and did so to my complete satisfaction, finishing it all in one day.
Donley Service Center merits my strongest possible recommendation.

My air conditioner went on the blink Sunday morning. I had seen the Donley truck at me neighbors, so I called for the phone number.
The Service Center person that took my call was friendly & knowledgeable. The serviceman arrived within a couple of hours and knew exactly what the problem was. He was in and out within 30 minutes.
Fantastic Service, in a day when most companies pay lip service to Customer Service. Thank you Donley!

Called Donley for a second opinion when another company was telling us that we needed to replace our malfunctioning A/​C unit for around $ 7000. Donley’s technician, Juan, found and fixed the problem within an hour for under $ 200. He said that there was no need to replace the unit, just maintain it properly.
We are never calling anyone else but Donley! Honest and friendly service to only repair what needs fixing. Thank you!

I can’t remember how we came upon this company, but dealing with this company last year was very pleasant. After calling several A/​C companies, we settled on having this company put in the new A/​C unit with a good warranty on it. We had a Carrier unit put on and it was in the middle of the range in terms of price — not the cheapest nor the least expensive.
I think after everything was said and done, it was close to $ 7K for a new ground unit to adequately cool an almost 1800 sq ft home in central AZ.
They did not try to high pressure sell us or anything. Once we decided and set up the appointment, they came at the time they said they would and installed the outside unit as well as replaced the heater coil or whatever it’s called up in the attic.
We were up and running in no time and the electric bills have been lower with a new more efficient unit. It keeps the house cool and works great. We typically don’t run the unit in the winter — the heater, so at least part of the year it gets rest.
Would use this company again. Very professional.

Waited five hours for a tech to come. Called twice and told they were running behind and then second call was the tech had a flat tire. The problem was not resolved after $ 200+ and was told to call next time my house got hot. It’s warm now and i will be calling another AC company. VERY DISAPPOINTED at the technician’s «I don’t care attitude» End of the day and he was tired and could have cared less. DONT USE DONLEY!

I had a Donley Service technician come out last week to look at my A/​C unit as we were having air circulation problems in the house. Unfortunately I had diagnosed the issue correctly, so it was left unresolved. The true problem showed its head this week. Donley Service Center sent a technician out at no charge and this time around we found the problem. Matt T. was outstanding, quickly found the problem, showed me what was happening, and fixed it! Things are working well. Great service from this company.

Could not be happier — friend recommended they came out the same day (its 108 degree day) found the problem fixed the problem cleaned out the units and showed me where previous company had failed… HIGHLY RECOMMEND!

Taking the time tonight to Unilocal about my fav companies and this one comes to mind. Timely, efficient and excellent service — you can’t ask for more. We have Donley service our AC units once a year in our home & businesses and it works fabulously. And the biggest nod of approval I can give — one company told me to replace one AC unit at Kidstop (ahhh 4 years ago???) Donley came and inspected and their suggestion — let’s repair this… and it is still going strong today. Donley saves me money — I like that!

I have used them for plumbing and A/​C. Telephone reps are very friendly and helpful. Techs are also very friendly and helpful. I think there service is excellent.
The only reason I have to give them four stars is that they made mistakes installing my A/​C unit. They were very courteous and respectful of my home but they made mistakes that didn’t become clear until several months after the install.
Luckily, they have come back to resolve those mistakes twice over the past 9 months. Both times, there was no charge and it was a considerable amount of work.
I did sign up for the «comfort program» where they come twice a year to service and check your unit. When they do come, they spend a couple hours checking everything. I don’t think the program is any particular deal but they don’t cheat you on the service.
I plan on using Donley again in the future. I’m sure they aren’t the cheapest but I feel I can trust them. If they do make a mistake, they make it right.

I had four different companies out to troubleshoot an AC unit that was not cooling. Only Donley was able to fix the problem. Since then, I have used them a few times for other issues and the techs are always super nice, communicate effectively and they seem competitively priced. I am a very loyal customer. Their manager, Fred, is the best in town — I am convinced.

After a major water heater meltdown, they gave me a brand new unit that was way more efficient — I was down at first for having to dish out money for a new unit, but pleased when I saw how much money I was going to save every month on reduced power costs.