Firestone Complete Auto Care

I’ve used this location for 2 years, and I’ve never had any problems. They team is honest and the customer service is good enough. I’ve purchased and replaced tires with these guys; gotten alignments and rotations; used a Bridgestone Tire Package plan; and gotten a Firestone credit card at this location. It is conveniently located downtown within walking distance of public transportation, hotel-​restaurants, and downtown university campuses.
I have no complaints!

Came in with my mother, the customer service was excellent. We will be going back for all of our vehicle needs. Excellent service, great price, and very professional a huge thanks to Todd.

The crew at Firestone always take the best care of my car. They are honest and explain everything to me. I trust these guys with all our cars.

Can’t attest to the service, all I wanted to do was make an appointment so I called and the guy on the line could not have cared less about my business and was entirely unhelpful. I guess I’m going somewhere else.

Excellent business. Took my 2008 Audi for new tires and brakes. Ended up getting a tune up, alignment abd several other smaller things like a bulb change.
Excellent quote/​estimate — did everything I needed in one place, for an awesome price, and quick!
A sincere thanks to Todd and Him!

I have been to this firestone before when I needed a new tire for my car. The rep was so helpful and very nice. Recently, I came in the morning 5 mins before opening. At 7:00 am I asked the man at the desk; I needed help. I needed someone to check my tires because they were low and the tire light went on my car. The man looks at me and says «Oh really; your tire light is on?» I response and ask «could you at least check them or let me use the air pump.?» He ended saying ok.7:25 am he finally gets the air pump together; doesn’t offer to help me nor the other man. I checked my own tire pressure and pumped air into them. I was fine doing it on my own but at least provide customer service. Felt like they criticize me because of what I was wearing. I was wearing sweats and a sweater. I was dropped off my sibling to work in downtown and was going home to change for work. Never have I felt so discriminated and criticized from anyone especially from a place that once was great. The one rep that originally helped me with my new tire was so nice. He wasn’t there that morning. Firestone has disappointed me with their service. I’m a well educated women with just a simple request Be Humble to anyone that needs help no matter what gender they are, how they look, or how they are dress.
FYI those pictures are not how the business looks like.

These guys are great! My wife blew her tire and limped it to these guys. Brad the manager was great! He worked with our warranty company and took care of everything we needed to get back on the road quick.

I have been here a few times to have a tire repaired, a tire replaced, and to have an oil change. These guys are friendly and efficient and quick.
I went to have a tire replaced one morning and they didn’t have the tire. I left with the spare on, they kept my blown tire and rim, sourced a new one, put it on the rim while I was gone, called me that afternoon, and slapped it on my car when I returned in about 20 minutes. They also tucked my spare back in the well with all the tools in their proper place. I recommend!

I had great service. They helped find me savings where they could and completed everything very satisfactorily. The guys were great!

I work downtown Phoenix and this place has helped me multiple times with whatever I need to get done. I will drop my car off before work and they will take care of the oil change, tires or whatever I need done while I am working and call me when its ready to be picked up. Easy peasy.
Get off of work with all my car maintenance needs taken care of… yes, I love this location.

If you drive your car like me, till it falls apart. Firestone is the place. They will match any deal. Plus you can get a life time wheel alignment for $ 169.00. If you get your tires aligned least once a year and they wear funny they replace for free no questions asked.
Down side is the neighborhood.