First Class Moving & Storage

Holy cow, the ABSOLUTELY WORST EXPERIENCE with a moving company EVER!
Of course we were trying to save some money when moving into our new house and god knws we got what we paid for. They were
–late every day
–unprofessional
–physically disheveled (prbly on drugs)
–un prepared
–irresponsible
–broke a precious piece of art
–took WAY TOO LONG TOO finish (in my house until past midnight)
–too talkative (we dnt need new friends, we needed efficient movers)
I SWEAR, i could go on and on.
I wish i would of read these reviews before agreeing to use them!
HORRIBLE HORRIBLE EXCUSE for movers!
DON’T USE THEM!! PERIOD

First Class Moving DISASTER
*PLEASE scroll down the Unilocal page to the «Not Recommended Reviews», you will find other horrible experiences like ours. I didn’t know to do that when we hired them*
We moved in May, had them store our items in ALLEGED climate controlled units and they moved us into a house in August. Please know their storage units are not accessible to you the owner.
From start to finish, this was a disaster, we hope no one has to go through this nightmare.
First, Chris came and gave an estimate and references to call, which we did. It must be relatives/​friends, because they were very good references w/​no problems. We were moving from a 5000sq foot home and Chris estimated everything to be moved. We donated a 14 ft truckload of furniture & clothes before our move. Still, our estimate was 7 hours, one truckload and $ 1000 OVER the in home estimate.
We spoke w/​Chris about inventorying our items for storage, wiling to pay the extra cost. He said it would take a lot more time and that our things would never be with anyone else’s, so he didn’t recommend it. More on that below.
They showed up late on move out day in a small Budget rental truck. They left at one point during the move, and didn’t come back for hours, after we called them several times asking where they were. They claimed one mover had sprained his ankle and they had to get other movers. In actuality they were off doing another job.
They did not wrap items, like our $ 1400 white mattress and literally just shoved it onto a dirty truck. They assured us all items would be wrapped once at the storage.
Then the bill came for the 1^st month of storage, & was much higher than agreed upon. Chris claims he «miscalculated» the amount of storage we’d need, so he’d charged more. At this point they have our things, and we have no choice but to pay.
Move in day, the real disaster begins. They show up w/​a small truck & begin running through the house, talking about how they have another job to get to. They were literally throwing things and running into each other. We had friends over helping and professionals doing remodeling. They were shocked at the chaos and lack of care with our items. Boxes started coming in that were no longer cardboard brown. Upon opening them, they had candles in them, melted down to nubs. We can only imagine how hot it got in the «climate controlled» storage unit to melt the candles into puddles that soaked the surrounding boxes.
Next comes our previously white mattress. Never wrapped, brown dirt soaking up the sides, bugs & grass, 3 sets of black, greasy handprints on the sides. One man decides to wrangle it himself, and right in front of us, drags it on the pavement, tearing it. He tells us to get an estimate.
2^nd small truck arrives and begins unloading SOMEONE ELSE’S ITEMS. Boxes and furniture. We’re horrified, as Chris said our things would never be with someone else’s. Half the truck was full of other people’s items. So they have to leave again, to get our things. The storage unit is 7 miles from our house and they were gone for 3 hours. We start calling and they said they had a lot to do. When they came back at 8:30pm, the head mover was completely soaked. Clearly they’d been doing another job again, the one the crew kept referencing that morning.
At 8:45pm, he walked in w/​our dining room table, broken in half, assuring that Chris already knew and «it would be taken care of». We just needed to get estimates & they would handle it.
As they left w/​payment in hand, the head mover drops the bomb that they actually hadn’t brought everything. There was a bedroom set & 2 other beds still in storage.($ 3000 dollars worth of furniture) He said he’d bring them the next morning. Of course we never heard from him. 6 calls to Chris & 3 days later, we finally got the rest of our furniture.
As damages were discovered, Chris kept saying to get estimates. Per the contract, repair/​replacement estimates must be submitted w/​in 30 days. We complied. 9 weeks and at least 20 phone calls later (most unanswered as they do, indeed dodge phone calls) we received $ 120.00, stating we hadn’t opted for the extra insurance. They paid $.60 per pound per article. It’s critical to note, if you opt for extra insurance, there’s a $ 500 deductible. They’ve basically insured themselves to treat your items w/​no care whatsoever. Also, what’s this game Chris continually plays w/​having customers obtain estimates? Obviously an attempt to hold off paying their debts. When questioned about replacing the candles, another 4 calls & a week later, a check arrived to cover the candles. They’re not doing anything about the mattress nor making the $ 350 dining table repair, whole.

Can’t even believe I am giving this company one star. only because you have to put something… I scheduled a move 2 weeks ahead of time with Chris and called him to confirm the day before. Well, here I am the day of the move and they are a no show. I called and was given some lame excuse and told they couldn’t tell me what time they would be able to make it even though they were scheduled for 8 am. Possibly they wouldn’t make it at all. Warning!!! Warning! DO NOT book these people if you want someone reliable. They shouldn’t even be in business!

I do not recommend using this company. If you do, make sure you understand all of their fees in advance. They did not disclose their trip and fuel charges in advance. they also tried to charge me $ 20 for shrink wrap that was not used. Honest people are hard to find in the moving business.

Don’t ever use these low lifes for anything other than big furniture items, if you must. Anything smaller and it will be stolen from you or your elderly grandmother who just lost her husband. DO NOT RECOMMEND WHATSOEVER.