First USA moving & storage

I recently relocated to Chicago from Phoenix and booked this company to move my things. I was quoted a price of $ 1100.00 and when they showed up to my condo, the price suddenly went to over $ 1,600.00. I worked with Raymond and he failed to mention that my things would be itemized. For example, the mover said it would be an extra $ 65.00 to move a chair that weighed less than 15lbs. It got to the point where I was asking how much it would be to ship m iron and ironing board. My furniture and other household items were picked up on April 1^st and did not arrive in IL until 04/​25/​2013 (mind you, my things were sitting in a warehouse from ⁰⁴⁄₀₁ until ⁰⁴⁄₂₀). This company is HORRIBLE. Definitely did not get what I paid for. As a result of the ever increasing price, I was FORCED to leave a lot of stuff at my dad’s house in Phoenix that I need. Lastly, after my furniture was delivered, I noticed that my bed frame was set up incorrectly, so now after almost of month of sleeping on an air mattress, I can’t even sleep in my bed. I am beyond irritated and upset. I will be making a call to the BBB today.

I moved twice in the past year and the first move was from Virginia to California. I used a different moving company and should have stuck with them as they were timely, cost competitive and everything was received with no damage. I used 1^st Moving and Storage to move recently from Irvine, CA to Chandler, AZ and they were awful. They picked up all my furniture in a Budget rental truck and then moved it all to another trailer and company who delivered my furniture, although on-​time, with much damage. A $ 500 marble coffee table had been dropped and totally destroyed; a wall mirror broken, canvas painting packed incorrectly so permanent creases were left behind and they tore 5 of 6 leather dining room chairs. The nicked my front door bringing in the furniture and lost an important piece to an outdoor fountain. While negotiating the contract, I always seemed to get someone to answer the phone but when I call to talk about the damages, I only get voice messages. I only spoke to customer service once who simply gave me the instructions on how to file a claim. They are offering $ 81. I paid $ 3300 for the move and the driver at pick-​up had the nerve to tell me how much I should tip. My advise is to take out separate insurance as most companies only pay 60 cents on the pound and second, do not use 1^st Moving and Storage. Their prices are not that great, they take no care for your property and customer service is terrible.

wow… shady businesses!
who can you trust? i should have done my due diligence and checked Unilocal!and the bbb!
i used a on line service to look for a interstate moving company to bring my niece back home to california because her dad has brain cancer.
this company replied to my inquiry about moving her home back to california. my rep shawn at 877 500 6683 ext 211 sound professional and legit. he took most of the information i had down and quoted a price to do the job for around $ 1900.
great i thought, so i told him that my niece would contact him regarding more details of the home.
as they spoke, they did a good ol’ fashion switch and bait. the job went all the way up to over 3000. when my niece started to ask questions, they gave her a hard time and then just hung up…
wtf!!!
stay away from these guys. bad news!
bbb rated them a «f».
i rate my self a «d» for not doing my due diligence and a «s» for almost being a sucker and getting my family into trouble.
they have several names and numbers. be aware!!!
stay clear!
1 877 500 6683
602 353 0700