Floor Source

We had 1100 sq ft of new tile installed replacing existing tile. Michelle was wonderful in helping me choose the color. She had said she thought it could be done in 5 days, so we set the date. Because of the amount of work still to be done after the 2^nd day, my husband called the office and next thing you know Tom shows up with 4 more guys to help. They completed the project within 5 days. Due to my husband’s medical issues, it was quite a hardship for him. Imagine his surprise when Tom offered to help him repair a desk that we had dismembered! Totally professional group of people, and I would recommend them to anyone! Thanks, Tom! You are a true professional that cares about the clients!

I just had an outstanding experience with Floor Source. The owner (Tom) got directly involved with a small problem I had with some new carpet and handle the issue. He stood behind his product and his company. It was a joy working with Tom. Going forward, I will use Floor Source for all my investment properties flooring needs. Great Company.
Mike in Scottsdale

I came to Floor Source because it is close to my house. I wish I had looked for something further away. I wanted some carpet replaced in my living room, with some tile that matched existing tile.
Pros — the lady who greeted me on the phone and when I walked in was professional, polite and helpful. Danielle, I believe. The first appointment when the manager, Margie, came out was good.
Cons — everything else. After Margie left, she ordered some tile based off of the builder’s specs. I never heard from her if the tiles were in and had to call her. She scheduled an install for Monday & Tuesday before Thanksgiving, or so she told me. I called her beforehand, to find out that she had a miscommunication (#1) with the installer and he could only come out Wed & Thu. I asked her if he was going to install on Thanksgiving. She got someone to come out on Tues afternoon, but was flabbergasted when i said he had to be out by 5PM as I had a meeting, and was not comfortable with someone unknown in my house alone.
Then the day of the install. The tile was not anywhere near close to the color of the existing tile. Not her fault, but the installer had already torn out the existing carpet and broken a few of the tiles before we discovered this. I called Margie and she came out. We ordered some tile and I paid a restocking fee for the previous order. Keep in mind that I have a concrete floor in my living room now and no furniture. I waited for a call letting me know the tile was in, never got it, and had to call her. She scheduled an install for Monday and Tuesday, but when i called to verify the Saturday before, she had not made the appointment claiming another miscommunication (#2).
I told her I was about to cancel the whole order and she got someone to install. I will update this after the install…
Update: The install went well and I was very happy with the installer. We made some decisions on-​the-​spot that I am very pleased with. I upgraded from 1 to 2 stars based on the install.

We just had my floors done by Floor Source. Josh came to our house on Tuesday. He was very professional and polite. He measured our floors, asked what we were looking for, made some helpful suggestions, and gave us a quote. He was not at all pushy.
By the time he left, we were booked to have our new floors put in on Thursday. On Wednesday, he called and said that they didn’t have enough flooring material in stock and they would have to do our floors next week. We could have easily backed out with no consequences if we didn’t want to wait. But we decided to just wait. Because we weren’t going to get our original date, Josh gave us $ 200 off the price… just like that.
The team came to our house on the scheduled day. They were also professional. They got to work right away. They got to the house around 0930 and didn’t leave until 7 p.m. just so they could finish. They cleaned up after themselves.
The floor looks amazing. We couldn’t be happier.

I can’t say enough nice things about Tom and the folks at Floor Source. I had received a quote from a big box home improvement store (which shall remain nameless) and was shocked at how expensive they were for cheap-​looking carpeting. I went to Floor Source and not only was their carpet much nicer, their price was nearly half of what the other quote was, and they install the very next day! The carpet looks beautiful and the workers were fast and professional, caused no disruption or damage to the walls (which the other company couldn’t promise wouldn’t happen). These guys know customer service and I’ll refer anyone who asks to Floor Source!

Kudos to Tom and the boys for a job well done. Needed new carpet in the condo. Called him on a Monday. Had a bid and samples and installed by Wednesday. No hassles, no brain damage. A job well done. Tom will be getting a call from me next time I need carpet, you can count on that.