Green Leaf Promontory Pointe

I don’t live here and probably will not after the experience with the office staff.
I had lived at this location many years ago and had a great experience. However, when I came back recently to look into renting from here again the management team made me think twice. I walked in toward the end of the day and nobody looked up from their phones or conversations until I asked «are you guys open?». I even had time to double check the hours sign before someone answers with «that depends». I explained I was looking for a 1 bedroom, the office staff just looked at each other like who is will to actually get up and do their job. Finally, one of the ladies said to one of the gentleman there «hey, it’s your turn». He took my ID from me and proceeded to take me to a 1 bdrm that was available now and took me right back to the office. Didn’t show me any amenities or even mention them. When I got back to the office with him he just UNenthusiastically said «so are you interested». I said «I will have to think about it». He simply said «well have a nice day then». The office staff was so unprofessional, unhelpful, and rude. Lord forbid they actually do their job with a smile on their faces. I could only imagine that if they were like this to a potential tenant that they must be much worse to people actually living there.

Eric is awesome! I had to call the front office today because I had 2 little boys throwing rocks at my window repeatedly who would NOT stop. I called Eric and told him what was happening and he said he would take care of it. Within 5 minutes Eric was out front of my place. He talked to the kids and I haven’t seen them since! Eric got here fast, was affective at getting them to stop and said he knew their parents and I shouldn’t have to worry about it happening again.
Old reviews might say some bad things from the past as far as how long it takes for staff to get things done– it is no longer accurate. I’ve been here since June and any and every call I make-​something gets done and in a timely manner.

Have to agree, what started off as really great turned into a nightmare and glad we no longer live in this shit hole. First off the staff, Chris and Nolen were great and really got things done, the new people are lazy and incompetent. Charlene, the short Mexican is lazy, rude and doesn’t understand the simplicity of a smile. To say this for is downright unpleasant is giving her too much credit.
The grounds are decent enough thanks to the actual hard working maintenance crew, the noise level started off good until they allowed people noisey college kids who do not know what quiet hours mean. Partying until 3 – 4 am on a weekday. When explaining to office staff who already doesn’t do any work, they don’t do anything about it. Literally said there is nothing we can do. How about your job? Nope! Nothing is down!
getting in your rent in just ONE day late because you work for a living and couldn’t make it in you have to pay an additional $ 160 late fee! Again ONE day late!
To say I would recommend this place would say I recommend having all your wisdom teeth pulled while having a lobotomy done. Stay away from this apt!

Started off great and ended very poorly.
My wife and I lived at this apartment community for 12 months. We were very excited about the price, proximity to the mountain, and surrounding neighborhood. Our experience quickly was spoiled by the apartment quality and management staff.
1) Upon first moving in we noticed our air-​conditioning system was obviously broken and operating at an extremely loud volume. After requesting maintenance twice to fix the A/​C they left the system pumping cold air, but even louder than before. We had the same sort of issue with living with a broken microwave after maintenance said nothing was wrong with it.
2) As my work begins very early in the morning, I would leave before sunrise. Within the first 5 – 6 months, I would frequently see a large rat running around our apartment common area. Thankfully after some time I noticed large cages setup around the complex and never saw the rat again.
3) Lastly and most disappointing is the staff is either dishonest with money or very lazy and not sure how to properly do their job. Either way, their actions are inexcusable. Knowing our lease was soon up, I took it upon myself to talk with the office about how to officially leave the complex. Without the complex communicating anything, I was told I did not provide sufficient notice of my departure and then slapped with a $ 800 fine. After further discussing why I was being fined I then learned that their leasing systems had overcharged my wife and I $ 500 over the course of the past 12 months. I was told this error would be resolved within a day or two. After some days I did not hear a word. I went back into the office and was immediately told, «I was about to call you.» I asked about the situation of being overcharged and was told it still was not resolved.
Out of suspicion and curiosity, I then asked if I had ever received the $ 300 refer bonus from referring my friend to the complex. It was never added to my account and I was told that there was no proof that they could see of me referring another tenant. This forced my friend to come into the office and explain how he was referred and how he asked three separate employees to write down that I was referred prior to moving in. Then I had to go into the office two more times (each time being told, «I was about to call you») and was finally told I needed to print out a written notice to solve the issue.
I had to then go back to the office two more separate times before all issues were completely resolved. I was given back money from being overcharged and from my referral, but only after about 5 – 7 total trips to the office and re-​explaining the situation to the same employee.
I would like to recommend this apartment complex to other future residents, but after poor communication and having my money being played with, I simply cannot.

For the most part, it’s quiet, and very well maintained. Lovely surrounding neighborhood. However, now we are being forced to switch to all fluorescent light bulbs (when we pay our OWN electric bills) with a a threat of «breach of your lease» to refuse admittance from maintenance for the installation. I came home to the dining room chandelier looking like a blaring UFO with the dimmer switch no longer having an effect to control the lighting. Needless to say I bought my own energy efficient soft white bulbs that I will be using from now on. I have my own favorite shower-​head (also energy efficient) that I had to switch out when the mandatory aerators also were installed. I am all for being ‘green’. In fact, I would like to see another recycle dumpster on the premises along with a recycle can around the mailboxes. As far as saving energy, the refrigerator in my unit is constantly running & makes a loud noise when it finally shuts off. Twice in one year maintenance can’t seem to find a problem with it. I bet it’s wasting way more energy than a few new light bulbs can save.