Il Primo Pizza & Wings

One star out of default… tried to call and place an order… after three tries she finally got the address correct… once again I wanted to place an order for 40 wings… I inquired about how much dressing I would get with 40 wings… I was told two containers… I asked how many I would get with 5 wings… I was told one… so for 8x’s the amount of wings I get one more dressing… at $.50 each for additional containers forget it… what is wrong with these businesses… simple things make a big difference

Good pizza but minus 3 stars because this place is always nasty as hell. Not one clean table and bunch of employees messing around and I always have to ask for them to clean the table.
This goes on while the lazy short haired lady manager is facetiming behind the counter.
Horrible management all around.
But good pizza.

My gf ordered a calzone with fresh mushrooms and sausage, and I ordered an antipasto salad. The calzone was huge-​the size of a pizza! But there was no ricotta to be found inside. How bizarre. Also bizarre was the option of canned mushrooms in said calzone. Who would actually choose that? My salad was delicious, albeit skimpy on the pepperoni (I had two slices). The salad dressing that accompanied my order was generous. I had ordered an extra dressing for today’s leftovers, but ended up not needing it. Our order together cost less than $ 20. Will definitely try again!

I have been going to this place for decades and today I tried to call in a pick up order like normal but was hit with an issue. I was calling from my office and had to register with them to order a pizza. By register I mean provide my address and business name before I could order anything. Sorry but if I wanted you to know that information I would of called in delivery. To top it off the guy on the phone was a rude. Well I enjoyed your pizza but not that much. If my money isn’t good enough for you then I will save you the hassle and never return.

Been coming here for 5 years not one issue and everything is delivered pizza is good wings are amazing with homemade blue cheese and ranch

I am only giving this a star because I absolutely have to. I have NEVER had worse service by a pizza company in my life. I would literally rather order from pizza hut. I made an order at 916pm and gave credit card information and everything hoping for my order in 45 to 50 minutes. After an hour and a half I call and am told that my order wasn’t even accounted for and was nowhere to be seen. I gave phone number and address and was told that my order didn’t exist. Infuriated, I check my bank account and the amount of 36 dollars and some is pending on my account. So not only am I being billed for something I never received I am being treated rudely by the woman on the phone with me tonight. I have always been treated with horrible customer service when ordering from this specific location, but this is the first time I have never received what I ordered. I have been a loyal customer to this location and refuse to deal with this ignorance any longer. So little Ceasars it is tonight. And I pray that my card isn’t charged or there will be a call to a corporate location. I have never encountered such horrible customer service.

Solid but average pizza. We did a large pepperoni and got 10 honey BBQ wings. The pie is standard stuff, similar to Barros. The wings had a good texture but sauce was a bit too sweet. Dig the ranch though.

Horrible service the people are really mean and they do not l care for any customers to be happy and become regulars

Still loving this place. Thank you girls. Salad, pies and wings are Rock solid time after time. If not twice a week at least once a week of some sweet pizza. Oh yeah the ladies her have beautiful smiles too.

If you’re looking for a trendy place this is not it. If you are looking for a good pie and wings than Il Primo is really good. I see some complaints about service but the service is decent just doesn’t come with a smile. I’m an east coast guy looking for good pizza, I mostly do delivery so I don’t care about the smile. in the valley of mediocre pizza this place stands out.

I love their food but their customer service (Carmen) is atrocious. There is something to be said about a business that doesn’t value their customers. If you have tolerance for a sour face and mean attitude but love good pizza then this is the place for you. Do delivery so you don’t have to be insulted and disrespected by the cashier.

Ugh. Outside of getting our order wrong, their «extra large» pizza was not so extra large. In addition, it was gross. Not nearly enough sauce or cheese, and scant toppings. Wow… super disappointed. The wings were passable, but barely. Also, no carrots or celery. Amateur league, guys. Seriously…

Worth It– I live close, and have passed this spot dozens of times. 8 high quality flat screens have football, baseball and Fox 12 on alternating screens. 2 specialty pizzas and a large pitcher for $ 32.00. Great spot.

Ordered pizza here on a whim while waiting on my laundry to get washed. Very well priced… Got a 14″ veggie pizza with breadsticks & two drinks for just under $ 20. The pizza was good… But what really impressed me were the breadsticks. They were AMAZING!!! They come with a marinara dipping sauce & I am usually a sauce fanatic… But these babies were delicious enough to munch on without since they come with an herb butter sauce drizzled on top. Took the pizza to go so really can’t speak for the dining room portion.

I love their pizza here and their ranch is home made. The only thing I would change is the girl who answers the phones is very rude but if your can get past that then this is a great place to eat.

Best pizza this side of New York. if you’re into Chicago style this may not be the place for you, however if New York is more to your liking, then you definitely have to check this place out. It is not the nicest of locations, and the interior is not a whole lot better. but when was the last time you went out to a Pizzeria for the ambiance…

Why does this place have so many poor reviews? Their pizza is greasy and delicious and their wings are hot and spicy. Yes, it costs more to get pizza from here than say Pizza Hut but the quality is so much better. We live down the street from here and have gotten delivery and pick up and they’re always quick and have never gotten lost finding our place.

Diamond in the rough. I really do not know why there are so many bad reviews on this place. Il Primo’s pizza and wings is our family fav spot and friends of fam too. You will never taste better pizza and wings in Phoenix, AZ.
As far as the comments about the interior of this place; This is coming from a girl who is very huge on décor of a place too… Trust me, there pizza and wings make up for their interior décor. When you think of those amazing whole in the wall eating spots, this is one.
Tip: make sure you get the wings crispy and extra sloppy with medium sauce. You can dip your pizza in the sauce too and it’s really good! Mmmm

This place is rated just about right. Nothing overly fabulous but its a decent pie. This is one step above Peter Piper Pizza and still serves beer.
Try the cheeseburger pizza its pretty good. The wings are not bad either.
I am rating solely on food because the service I could easily do without, its not stellar, however if I don’t want to deal with it I just order out.

1980’s décor is still doing fine here, almost as if they’ve either taken efforts to preserve it, found retro stuff on ebay, or nobody eats here. It’s truly a gateway back into the 80’s.
Pizza had a good crust, I thought, but sauce and cheese were uninspiring. Mozz sticks were barely cooked and the accompanying marinara was still cold. Staff wasn’t very friendly, though I can’t say rude like some others. Parking & general area feel a bit seedy too. Daytime visits only?