Jersey Mike’s Subs

I’m from the east coast and was really craving a Philly cheese steak sandwhich and so I ordered from here. It. Was. Amazing — messy and delicious. Highly recommended! The cookies were a nice addition ;)

Not sure what happened here, but this was one lousy lunch. Would rather have good food than nice employees, but my hot sandwich was a hot mess. The chipotle chicken cheesesteak was pretty much a disaster mainly from the cheese they used and the chicken meat which didn’t taste good at all. They did forget to put the mayo on sandwich, but employee brought it over without me asking. It would not have helped the situation. Maybe not a bad sub shop, but at least steer clear of this sandwich.

Extra meat ***** scam
It’s best to go in. Don’t order online.
You get charged 3 $ more for extra meat. Ok.
See pictures. Go to fry’s and get 3 $ worth of meat. Measure it up.
So pictures are the key. Yes I did. Extra meat vs regular. You decide.
I love jersey mikes. Will always go there. But things have changed from a year ago.
And to be clear. I am a fit athlete 185 lbs 6′ tall male. 47 and ripped. So protein is essential.
Meat. That extra charge to jersey mikes? I will pick up a ¼ lb of meat at 3 $. And add.
Shameful. And skimpy. 17.95 $. Let’s compare. Maggianos chicken parm. 3 breasts. Pasta and bread. 18.50. And leftovers for days.
Wow. Scam.

Horrible customer service, stood in line behind a family of 4 that couldn’t decide what they wanted. Instead of one of the other two employees offering to take my order they stood there stupidly and watched as I just waited there ready to order. Not once did I get a «we’ll be right with you» or even «just a second» they sat there did absolutely nothing and watched as I started to get irritated. After about 8 minutes of no interaction whatsoever from any of the three employees I’d had enough and walked out…
If I could I would give ZERO stars

I know this a chain so it’s real easy review they are typically all the same but I love this place, only issue is sometimes I ask for certain things in a sandwich and the staff will say no problem but then make it the way they want. I guess I’m not too picky because I never say anything lol.

We love this place! The food is fresh and yummy! The staff is always friendly and kind to us. We come here about once a week.

Please please please get this staff a second cash register! Have stopped in for lunch time and it is busy! The staff operates like a well oiled machine, friendly and efficient and then you get to the cash register and the machine explodes. One register is just not enough for the volume of people in line and call in orders. I legit felt bad for the staff on the register as I could see the pure stress on their faces dealing with the amount of orders, people standing everywhere, asking for their togo orders, eye rolling frustrated people in line. I typically don’t mind waiting but it got to the point I’m standing there just dreading how soggy my sandwich was going to be once I finally got it. Which it was. Every single staff member was so friendly despite the anxiety behind that counter. My sandwich was pretty great still despite being a bit soggy. A second register is necessary, please for the sake of non soggy sandwiches and your employees!

Honestly this beats subway, Jimmy Johns, and Fire House. They have a great amount of selection you can also build your own but it’s not as good as subways build your own. But the Philly Cheese Steak sells me it all. The taste is just amazing always hot even when you’re 5 bites in. With a side of chips and a drink nothing can be better. Fast service and great workers.

I haven’t had another brand of sub since this store opened!

EXTREMELY FRIENDLY SERVICE!!! Very kind workers. I had a chipotle cheesesteak giant. It was done in a couple of minutes. Very impressed with the food and service overall. I wish this shop was closer to my house. 5 stars!

Used to love this place but it has declined. Picked up 3 sandwiches last week. They have become very stingy on how much meat they put on a sandwich; a few pieces that are paper thin. The lettuce was floating in water; the employee had to squeeze it before putting it on the sandwich. The grill was broken and the employee did not pay enough attention to what I wanted on the sandwiches. Almost $ 40.00 later…

I go to the shop off the 51 and Bell Road in Scottsdale. Very efficient service. Happy employees. Great manager (young lady with blonde hair) always singing and smiling. Always gets my order correct. Pricy sandwich, yes, but quality ingredients. I’ll always return to same store on my way to and from Tucson.

Fast, polite, professional but funny group of people. Makes for a fun lunch hour. Their quality ingredients stand out at first bite. I hit this spot about once a week because you can get any sandwich as a wrap or a salad… and it still tastes just as good. Highly recommend you try this place out. Jersey Mikes puts Subway, Blimpies and Schlotzkey to shame in my humble opinion.

1.5 stars, only for the food.
this is *consistently* the absolute worst customer service I’ve ever experienced. I’ve been here roughly 5 times and the guys behind the counter are always dicks. Every single one of you. I hope you read this too.
Not a single one actually cares about the customer, while I’m not asking you to be friendly, hell you don’t even have to talk to me, just don’t act like a dick! It’s really really easy. If subway is beating you in customer service, just close your doors.
The worst part is that I see the attitude of the employees coming from the top down. The manager also, does not care. The store is consistently dirty, service is super slow, and the employees talk down to you and make fun of for not having it «mikes way».
Oh here’s the best part, do you want oil and vinegar on your sandwich? I hope everyone else does too! Because any lettuce that falls off the sandwich that has oil/​vinegar on it, goes back to the lettuce bin with all the other «fresh» lettuce! I have seen this multiple times. Pretty sure this is against health code.
The employees seem to have an attitude of «the customer is always wrong» approach. Don’t want it mikes way? What’s wrong with this idiot? The guy making my sandwich literally rolled his eyes when I asked for different cheese. Um, ok? Is it more work to use one cheese instead of another?
Multiple times I have ordered cookies, and literally half the time I have to remind the guy I just told 10 seconds ago, that I ordered cookies. «Yeah, can I have a small drink and two cookies?» No cookies, every time. «Um, can I have my cookies please?» «oh yeah, sorry bro, my bad» yes, it is your bad, every time your bad, and you just don’t care. What’s worse? I’ve gotten WRONG cookies multiple times! Like, what? I don’t even… how is this possible? Do you just throw any random cookie in a bag and hope it’s the one I ordered? I WISH i was exaggerating!
Want a chocolate chip cookie? Haha good luck! Raisin for you asshole!
God this place is terrible.

Not sure what the hype is all about.
I got the cheesesteak with chipotle sauce; she got the Italian «sub in a tub.»
Her sub in a tub was literally all the ingredients of a sub, in a plastic container, no bread. Does that bother me? No. So why am I making a big deal about it? Because its nothing special. We had it prepared «Mike’s way,» which meant it was sprinkled with petrified, flavorless oregano flakes, and dressed with oil and red wine vinegar. Mehh.
The real train wreck was the cheesesteak with chipotle sauce that I ordered. The chipotle sauce was basically some form of heavy, gooey dressing, which sat in my stomach like a rock. For four hours. I felt nauseous the whole time. I have no idea how a cheesesteak with provolone cheese could have possibly turned out like this.
And yes, I spent many years in NJ, so I know a thing or two about good subs.
Not a fan. Sorry.

Mikes way is the best way. Great service. Join the sub club.
I have never been a big fan of sub sandwiches but this is the best sub sandwich restaurant I have found in the valley. The service is always fast and friendly no matter how busy they are. I love that they don’t have the pre-​sliced meat like Subway and the bread is much better quality. They always have coupons in the Val-​Pak and if you sign up you get electronic coupons as well.
Hey! If the firefighters eat here, it must be good!

We came here for the first time late one weekday when we were the only customers in the place, which meant that all three employees behind the counter gave us their full attention! This is surprising because, at most sandwich places, all three workers would be hiding in the back room and one would reluctantly peek out, sigh, then drag themselves to «greet» us. Needless to say, I was impressed and we hadn’t even ordered yet!
We stood back and perused the options for a bit before one dude, who I think was maybe the manager, gave us some suggestions. Specifically, the roast beef and provolone sub or the Italian sub. While we continued to hem and haw, he offered us a slice of the roast beef, which he sliced and salted in front of us saying «This is my favorite snack!» YUM! They cook the beef in house, so they can make it as rare as they want and this was fabulous. Great sale! Husband really enjoyed his #6…
…but mine was SO. MUCH. BETTER. Jersey Mike’s Famous Philly with added grilled mushrooms. The perfect combination of meaty and cheesy plus the grilled mushrooms, peppers, and onions… HEAVEN! Not to mention, we each got a free cookie since we were newbies, so don’t be afraid to tell them so!
We don’t do subs very often, but I’m turning over a new leaf! The only thing I hope they change is the fact that nobody wore nametags. With as personable the employees were, you’d think they’d have their names out there for us to use.

I’ve been to the original east-​coast Mike’s. As expected this franchise conglomerate is in no way similar to the original eastern states subs. For all their hype they are what we all know they are … a fast food chain not unlike McDonalds, Burger King, Wendy’s and the others. What COULD save them is if they served a product that’s a cut above and superior service (after all they only run on 2 –3 staff members per shift, unlike some chains that require 20 — 30).
But sadly, no. Whereas, with such a small staff I would expect to repeatedly see the same guys (oh, yeah, I have never seen a girl work at Jersey Mike’s) each time I visit, which is pretty often, nope, it is new guys each and every time. Is it that bad of a place to work? (I finally figured out that NO ONE could work for the store manager for more than one shift).
This is just processed cold cuts, bread and some cheap condiments, what could make a Jersey Mike’s sandwich so ridiculously expensive? They have low overhead, a tiny staff and minimal ingredients, why do they charge as much as they do?
There is a certain logic that says if you offer an awesome product and charge through the snout, you will make a lot of money. That’s basic capitalism. Nice theory, but I have NEVER been to this Jersey Mike’s location when I had more than 2 people in front of me and more than 5 people total in the entire restaurant. This is good business sense to have an empty restaurant?
I looked at my experience recently. The place was nearly deserted. When I walked in the first counter person tried to force me to choose a sandwich I had no desire to buy. I knew what I wanted before I walked in. What could have /​should have been a friendly, relaxed opportunity to give some good customer service came across more as a don’t care attitude. When I declined to order what he wanted he got pretty grouchy and slammed his way into the kitchen.
The sandwich was adequate. Period. Too little ingredients, one end way too soaked with oil & vinegar, and worth about $ 1.99 at Subway. But holy cow, it was SEVEN BUCKS!!! Just for the sandwich!!!
Since I first wrote this review I accidentally discovered a very new, much smaller chain called Which Wich. Wow, what a difference. The whole experience is better, and the staff seems like they really like their jobs and care about their customers. But what really counts is the food. They run circles around every other sub place in the incredible variety of choices they offer, and their «regular» sub is substantially larger and meatier than Mike’s, fresher, and a lower price. And, oh yeah, they let me customize my sandwich MY way, not the way some guy named Mike says I should.
[EDIT 1) Sorry folks to go on about this. I just dropped my 2-​star rating to 1-​star. I would have gone 0-​star if I could. I recently went back (against my better judgement) because Mike’s corporate was showing support for the east coast tragedies. MISTAKE! The store manager (franchise owner?) was so rude I think some of his staff quit on the spot. I can clearly see why no women work for him. The few customers got up and almost ran out of the store. Swore I would never come back.
[EDIT 2] I am such a wimp. I did come back recently because of some freebie coupons. Once again, the store was empty (at prime eating time). Once again all new faces and no female workers. Once again the unbelieveably rude manager was hitting on some (um, VERY young) chicks. The sandwich maker was an angry disinterested mess … never asked me what I wanted in or on the sandwich, just robotically slapped some stuff on a bun. Store manager in pissy mood (again). This franchisee just doesn’t give a sh*t and NO WAY deserves to be in business (and the zero lack of customers proves the point). AVOID LIKE A CASE OF REALLY BAD STD!
[EDIT 3] I haven’t been back to a Jersey Mike’s in a long time. Went to one because I got a freebie coupon and WOW … the price for a regular sandwich (sandwich only) is $ 7.50 and a large is $ 12.45. Are they freakin’ out of their minds??? Or I could get the same large size at Subway for $ 5.00. They didn’t know they were making a freebie until it got to the cashier so I can assume that the tiny amount of meat I got was «Mike’s way» of charging more and serving less. The service was just as bad but, woohoo, they finally hired a female.

I gave this place a second chance and had the same poor experience as I did the first time, leading me to believe there is a pattern.
The service is incredibly slow. There was only a couple of people in front of me and they seemed to be friends of the staff. So the staff decided to chit chat for an exceptionally long time rather than moving them through and helping me with my order. Definitely not happy with that, especially since it happened BOTH times I visited.
Next comes the food and I have to say I was very disappointed. The bread was very dry and stale. Really poor quality that I am surprised they actually served. This also happened BOTH times I visited. I couldn’t really get beyond that to comment on any other part of the sandwich.
Needless to say, I won’t be visiting Jersey Mike’s again and putting myself through a needlessly long wait to get stale bread. If I could give them negative stars I would.

OK, This is the final word after my 2^nd experience at Jersey Mike’s.
I got the Chipolte Philly sub again and it fell way short. This time I did not waste the calories and only choked down half the sandwich.
Whoever made it went way overboard on the chipolte mayo or sauce they use and again the meat was lost in the colossal bread bath.
Been there twice and will NOT return. I sure hope the other sandwiches are better than the Philly, but I am not going for round 3 at this joint!