MSI Phoenix Showroom & Distribution Center

If I could give this place a minus star, I would. Went there yesterday to try and find some granite for our kitchen. The staff, from the front desk to the sales people, acted like it was a pain to deal with customers.
The sales person, and I use that term loosely, could not wait to get back to her desk and eat.
The heck of it is we did find a slab we liked, but I’ll be damned if I will buy it from them. We are taking to sample to AZ tile in hopes of finding something similar.
I would have to say this probably the worst example of customer service I have experienced in quite some time.

My husband and I recently used Ms international for selecting our granite and backsplash. We were helped by Christina who made our experience fun, easy, simplified, accurate, and the end result was all positive compliments. We are so thrilled with our kitchen remodel. Know that she communicated immediately and closely with our fabricator stone renovations and it made the process that much easier. I would go there again. Hope to in the near future for our next remodeling project.

I tried to use this company’s online form to send them an inquiry with the intent to buy a product that I saw at their website. Their online form was non-​operational so I sent an email. They ignored my email (that was March, it is now June). That has happened three times to me with 3 separate companies within the past few months. Is the economy so good that those companies can afford to ignore a hot lead?
If a company tries but ends up providing bad service I will take into account in my review such things as did I end up with a good product at a better-​than-​average price but the service sucked or did the company have a rep who was having a bad day but took corrective action to ensure better service in the future. However I must be honest and give zero stars to a company who doesn’t even make a feeble attempt to take care of a potential customer.
I am not going to get in my car and drive 20 miles at $ 3.50/gallon for gas only to find out a store doesn’t sell what I want. This is the internet era and it is not only to my benefit but the store’s benefit to use online services to save time and expense. Why would a store bother to have a website if they don’t read their emails, or worse, simply choose to ignore them if they don’t think the order will be big enough to spend their time?