Parker & Sons, Inc

Bill F from Parker and Sons is not only a pleasant professional he did excellent work with two problems I had at my home today. Thank you so much. I appreciate you and Parker and Sons.

Be very careful if you use this company. I used them to replace my toilet tank insides. They went to home depot and purchased the Fluidmaster Complete Toilet Tank Repair Kit which was about $ 20 and then tried to charge me $ 240 per toilet. I would not say that would be good criteria to win a torch award for ethics.

Dan H. was the best service person we have ever had to take care of our airconditioner. He was friendly, punctual and knowledgeable. You will not go wrong with Dan on the job.

I can’t say enough about this company! They are always there ready to help you out. Thank you so much for being such a great company! You guys rock!

Luke with Parker & Sons was punctual, polite and respectful of my home. He took his time to explained everything in detail and went above and beyond! Great experience, we will call him for all our future plumbing needs.

Jake did an excellent job directing the team (Sean, Travis, and Joseph) that installed two complete air conditioning /​gas heater split systems in our two-​story home here in the Phoenix area. They were courteous and professional, took great care not to damage or soil any of our property, and so completely cleaned up after themselves you wouldn’t have even known they were here except the A/​Cs were once again blowing cold air.

UPDATE: I failed to mention the tech’s name last summer. His name is Dennis. He quoted me $ 853.00 AFTER my 10% discount. That was July 21, 2015. I just went online and got a quote for the exact motor his quote was for. Eleven months after his quote I can get the same motor from Goodman for $ 184.95. That means their profit plus labor was $ 668.05. Did I mention that included my 10% discount? Did I also mention that 11 months after he told me my motor was weeks from failing, it is still running?

Terrible. Regular maintenance check up was scheduled. The first appointment had to be rescheduled because they had too many calls coming in. So I rescheduled for another 4 hour wait at home time bracket from 12 to 4. It’s 4 now and have heard nothing. Another day I rescheduled for these overpriced idiots.

Frankie E. did a great job, he was very personable, on time and very knowledgeable. I love the fact that they respect my home by wearing shoe covers. I know that when I utilize this company I will not be over charged for things I do not need. I can not recommend this company enough as they are honest, professional and their customer service is the best in the market!

The A/​C broke and they were at the house within and hour to get the A/​C working again after previous company could only manage the time to fix it 3 days later. I needed the A/​C fixed since it was already 103 outside.

My first experience with this company was a positive one.
After five years with the same A/​C company, I needed them over the Memorial Day holiday. They charged me double for the holiday service call, and then we’re unable to fix the unit. The following day they told me it would be up to two days to get the parts.
(Really? In a city the size of Phoenix, you can’t get parts?)
I called Parker and Sons, Brittany was very understanding. After speaking with Nicole in the parts department, she found the part I (thought) I needed in a local warehouse and could get the job done today!
Guillermo S. arrived in a little over an hour. He quickly found the high pressure switch was tripped and reset it. He also checked the rest of the system. There was basically no problem with my unit and I did not need the parts «my A/​C company» was selling me.
These all stars at P&S saved me well over $ 300.00
I appreciate the honesty for not charging me for something I didn’t need.
It’s also good to know that they do not charge double for holiday and after hour service.

Jim Followay called to see if he could come earlier than the scheduled time, which was fine with me. In replacing the leaking wax ring he saw that the toilet flange was broken, but devised a solution so that I didn’t need to have the flange replaced, He then swapped the leaking kitchen faucet with a different one, and this ended up being considerably difficult because my old, old pipes tended to break, rather than loosen, so Jim had a lot of extra work to do, However, he did prevail in the end.
I might note that Jim maintained his good temper even during some trying moments, was pleasant to deal with throughout his visit, and after making the repairs cleaned up the areas very well.

My AC wasn’t blowing cool air. Called Parker and Sons, they had tech come out and diagnosis the issue as a leak in the coil. He pumped system with nitrogen but couldn’t locate the leak, yet told us we needed to replace coil. Total cost with labor would be $ 2500. Next thing we heard from P&S was that they wanted to have a second tech come out to review diagnosis (after collecting service charge from initial visit).
Called Sonoran Air for a second opinion, their techs are hourly, not commission based, they came 3 days later. Told me no detectable leak and only need to add refrigerant to system. He said if there is a leak it is so small that testing cannot detect it. Sonoran charged me the service fee and cost to add refrigerant and cost to vacuum my system of the nitrogen Parker and Sons put in it, approximately $ 600. HUGE difference in diagnostic. He also added that he wasn’t sure of the amount of nitrogen the P&S tech put in my system but t was still holding 430 lbs of pressure and that’s more than enough to locate a leak. Not my area of expertise by any means but I would assume if there was a major problem that requires full replacement to the tune of that type of price tag, one should be able to locate the existence of a leak.
I feel like I paid for nothing with Parker and Sons. I was hesitant to go forward with the repairs with them initially because the tech was having a lot of difficulty, in my opinion, answering some basic questions my spouse and I had about his diagnosis. I would also like to add that they gave us a 12 – 4 window and didn’t show up until 530pm.

2 guys arrived smelling like cheap cigarettes and I should have never let them in!!! I had the easiest job for them. I needed a new cartridge in my shower, and an install of a new garbage disposal that I already purchased from Home Depot. These guys clearly noted some elements in my house and gated neighborhood that made them think they could rip me off… and they DID! I didn’t have time to get another bid, due to my work schedule. They charged me $ 550 for their job!!! I will NEVER call them for service again, and neither should you. I’m a single mom of 2 kids, and bust my ass to live in an upscale gated neighborhood in North Phoenix. I am very disappointed with Parker and Sons!

My relationship with these guys has gone from a love/​hate relationship to only a hate one. Again they screwed up on the appts. Also promised a repair quote today and I still have not gotten it. I think they have totally convinced me that I should not deal with them for anything anymore.

I can’t say enough about these guys. We were spending Spring Break at my Mother-​in-​laws house and discovered her sewage line was backing up & it happened to be 3 hours before 15+ people were coming over for a family dinner. I tried Plumbing company after plumbing company and all they could do is give me a 4 hour window. Parker & Sons was the Exception. The Dispatcher said I’ll try my best to get someone there ASAP & call you back. 5 minutes later the Plumber, Peter A. called saying he was 15 minutes away! He snaked the clogged sewage line, suspected a blockage & brought out another great employee, Brandon H. with the camera. Turns out Cox cable had cut right through the sewage line with some recent construction.
Both Peter & Brandon were exceptionally professional, kind, a great team and knew exactly what needed to be done. They did all the work the very next morning, carefully put everything back the way it was. These guys are the BEST !

luke williams was our service tech. he arrived on time, was very polite and fixed our backed up sink as well as a few other repairs. no issues or complaints.
we will use them again.
thank you

Unethical company that affiliated with «Home Improvements and Remodeling Group» that cold calls everyone even if they are on the Federal Trade Commissions do-​not call list and tries to sell Windows, H-​Vac units and other home improvements.
Never do business with these guys.

For years my wife and I have wanted to get a water softener system. Kept walking by that stand in Costco, and we finally stopped and made an appointment. Glad we did! Awesome experience, they answered all our questions, got a decent price for an exceptional product. We wanted a higher end water softener that requires very little maintenance and had a life time guarantee, and that’s exactly what we got! Can’t complain one bit about the experience. (granted its only been 24 hours since it was installed… Time will tell. I’m optimistic though!)
Note: purchased the Water Filter only, I have not used/​purchased any other services like AC or general plumbing from them (yet).

Here we are at the end of April and the A/​C is not working. Again!!! That’s about a year since the prior required service. And keep in mind, we in AZ don’t run our air conditioner all year.
I can’t remember EVER needing to have service done annually in order for the A/​C to function normally or efficiently. WTH happened?!
I can only guess the culprit is Parker & Sons. If you don’t sign up and pay for their annual service maintenance program they seem to fix ya this way. Kinda ridiculous.
You have officially lost our business.
I refuse to deal with businesses that:
charges way too much
1. For service
2. For products
make shallow promises
send out employees that cant arrive in a timely fashion to do the work
has customer service that likes to play games.
Three ac units for 2 different houses, at least 2 purchased from you guys. No such thing as rewarding customer loyalty.