Phoenix Pediatrics

So I want to say that our experience with doctor was amazing. He worked us in on a holiday weekend when my daughter was three days old and having an issue. The hospital wouldn’t release us without the appointment, so I was very grateful.
Our problem has been with the billing. Our appointment was on a Saturday of New Year’s weekend. I had both my insurance card and ID, but was told I had to pay for the visit up front because they «couldn’t confirm the coverage.» They made me leave a credit card at the front desk while we were with the doctor. I thought it was odd and it made me a bit uncomfortable, but I was also absolutely desperate to confirm my three day old baby was okay. I was assured they would charge my insurance and reimburse me.
Fast forward two months, I get over my sleep deprivation and realize they never reimbursed me. I call. They never billed my insurance. The man I spoke to was very nice and assured me someone at the front desk had messed up. He assured me a check would come.
Another month goes by. No check. I check my insurance statement. The claim was paid. I call. I speak to the same man who tells me a woman handles the refunds. She calls me back – «The doctor has to sign the refund checks. You’ll have it by the end of the week.» That was a month ago.
So basically four months have gone by and this pediatrician’s office has collected for the visit from both me and my insurance company. I appreciate that the doctor’s primary responsibility is to deliver patient care and I have no complaints there, but the doctors also set office policy and for better or worse are running a business. I feel like my desperation to make sure my daughter was healthy was exploited. I was treated like I was going to duck out on my bar tab in the office and have basically been double billed at this point. I have better things to do (like bond with my baby) than call the office every week and hassle them for my refund.
At this point, I’ve complained to my insurance company and plan to file a complaint with my credit card company to get a refund, but it is really ridiculous that it has come to this.

LOVE LOVE LOVE this office. We have been using them for 5 years now. They are great with kids and the environment is wonderful. They are on time or close to it, we’ve never had to wait more than a few minutes past out appointment time. They also have sick appointments on Saturdays. They have always been easy to work with and accommodating. We have a special needs son and they have been great with records requests and referrals with little to no hassle and are timely.
We love Dr Golner and his aid Oscar. I recommend this pediatrics office to everyone who’s looking.

Good response from office staff as well as the doctor. They treated our kid really well and the medicine shot given to my kid really worked.

We have only seen the PA here. It’s the office staff that you interact with more and they’re unresponsive. I called on Friday to get a copy of vaccine records — can’t talk to a live person, left a message. I needed records for alternate care for Monday. We went to the office at 8am on Monday and requested the records again. After a little wait I was told the lady won’t be getting around to it that day. I told them I was in a bind. They didn’t care. Had the care provider fax a request. No response. It’s now Wednesday — no response. Terrible customer care.

We made the mistake of picking this pediatrician’s office before our daughter was born. The office staff is frequently very rude, though more recently they seem to have hired some nicer people. This office also is very unethical with insurance billing and will charge for an office visit in addition to a well visit no matter how careful you are about not asking any extra questions and only coming in with a healthy child. Most importantly though, I highly regret ever choosing this place because they may have put my daughter’s life at risk. After having every single concern I had brushed aside for 2 years, (and we saw at least 4 different doctors at this place) I finally switched to another pediatricians office and quickly found out that my daughter has a rare degenerative spine disorder. There were plenty of signs that made the new pediatrician concerned enough to order some x-​rays and discover the rare disorder. I would never recommend this place to anyone unless they had a healthy child who is perfect in every way. If you ever have concerns about your child’s health, find a different pediatrician!

We’ve brought our daughter here basically since birth (she’s 5) and will be bringing our new little girl here too when she arrives in February. We’ve had nothing but good experiences. They are very accommodating w/​scheduling (very important w/​kids), super friendly, and provide great care with practical advice (no defensive medicine here).
Our daughter is generally shy, but she loves Dr’s Curley and Golner. They have a great way with kids!

I came to this practice when I was little and now I bring my kids here. I love it! The doctors are really competent, personable, and caring. They really look at your child and talk to them, instead of ask generic questions and check boxes without even looking at your child which was my experience at a past practice. I highly recommend them!

I advise avoiding Phoenix pediatrics. The waiting room smells like cigarettes and walls & floor are very dirty. They are consistently running at least 45 minutes behind and when you finally see a doctor, he/​she spends less than one minute with you.

Really like this place! They know how to relate to kids. Always calling my daughter ‘Princess’ and speaking to her on her level. Like any dr’s office, they can get behind from time-​to-​time so having the play area in the waiting room is really nice. The rooms themselves could probably use some updating but they are kid-​friendly designs on the walls.
We’ve recently worked with Jennifer Valentine and she was amazing!

I have been taking my son here for 7 years now. The entire staff is always attentive, they typically have appointments available when you call and your child is sick and their physicals have always been very thorough.
I love they have two sides to the their office — sick door and healthy door. They also have Saturday hours at their other location, so that is useful if you need them.
They do a lot of newborn/​new parent education.
The doctors and staff are always friendly, they truly do like what they do and they do a great job.

Love this place. We’ve been taking our boy here for about 9 months now (since he was born.) They didn’t offer services to the hospital I was at (but that should have changed by now.) We tried a majority of the doctors there and settled on Dr Gutman. She’s amazing with our boy and very down to earth. The staff here are always friendly and helpful.