Phoenix Phreeze

Have seen Phoenix Phreeze popping up at lots of community events, and I must say I’m very impressed. Very friendly and personable new owners! Their flavors are spectacular and delicious. I’ve had other shave ices that can taste fake or chemically. These are really good! I’m wishing them much success with their new endeavor! They’re off to a great start!

I have known Lucy and Kurt for several years having worked with Lucy. I stopped by their truck the first time this summer at Ahwatukee Eats and while I’m not a fan of Shaved Ice (thought it was really just for kids) I actually enjoyed it and they were so kind to my two doggies as well setting them up with a bowl for water. These are two people who are honest, hardworking and dependable. I would not hesitate to recommend them to anyone!

I put on a charity event and Phoenix Phreeze came out to the event. Kurt and Lucy were wonderful, the shaved ice was soooooo good and everyone loved it! They showed up on time, provided great service with a smile! What more could you ask for? I would recommend Phoenix Phreeze to anyone :) Thanks for a the great experience
PS Kurt is in a band and was good enough to give me one of his CDs, if you get the chance, go and see them because their music is AMAZING!

New owners are amazing! Old reviews should be updated. I hope Unilocal can figure that out.
Phoenix Phreeze truck is adorable. It’s very clean on the inside and out. Love the lights they added to the outside along with high stools and a grass umbrella for shade. Too cute. Service is great, now run by a very sweet family. Ice is delicious and drinks are very cold. They even sell fun snacks and candy. Call them for your next event!

To Our Phoenix Phreeze customers: My name is Lucy Nederbrock, and my husband Kurt, and I, had just purchased the Phoenix Phreeze business from Daniel Brennan when we came upon the reviews below. We immediately wrote to Chris P. to rectify his experience. We have since now felt it necessary to post our response to our future customers, in hopes that any review written will be a positive one at that. We were sorry to hear of the unfortunate experiences with Daniel and again, immediately thought to respond to let all know of the change of ownership. We want you to know that we have been actively involved in our childrens’ school district, Kyrene for many years, and understand the importance of fundraising. We hope that our future customers would be willing to talk with us so that we can give the experience that one would anticipate.
I have given us 4 out of 5 stars simply because every good business owner knows there is ALWAYS room for improvement.
Sincerely,
Kurt and Lucy

Unfortunately, I should have read Tara’s review before we booked them for our spring carnival at our school in Tempe on 5÷1÷2015. We have a working relationship with Kona Ice, but they already had an event scheduled for that afternoon. So I reached out to Phoenix Street Food Coalition to see if they had any members that could fill I needs. Daniel Brennen responded to my email and said that he would love to work our event. I had mentioned to him that we were anticipating 700‑1000 people, and that he would be the only shaved ice vendor. He also mentioned that he had a hot dog cart that he could bring as well, which we thought would be perfect. He said that he would donate 25% of the proceeds from both products back to the school after he reached his minimum, which was $ 250. We thought we had found another strategic partner that could work with our school (s) moving forward. I say schools because I am part of a charter district that has 16 campuses in the valley. Mr. Brennan could have stumbled upon a goldmine.
Needless to say, I get a call at 5:30 (the event started at 5:00 and I was at a different school at that time) wanting to know when the other Food Truck was going to arrive. Thankfully I had found another vendor (Salosh and Deeds of Flavor Chalet food Truck 480 495 5704) to handle sandwiches and fries, owned by true professionals who understood customer service and verbal agreements. When I tried to call, Mr. Brennen’s phone went straight to voice mail. I sent repeated emails that, as of this morning, have not been answered. Having been in business for myself in the past, his lack of customer service is both appalling and unacceptable. I don’t care if he makes himself look stupid or irresponsible, but when he makes me look bad to my peers because I’m the one who brought him in, well then, I’ll make a point to let everyone who will listen know what an unethical business owner he is. Based on his reviews so far, I doubt he’ll be in business much longer. Hopefully this will help others to not make the same mistake we did.

BAD BUSINESS! I usually don’t do this (blast people), but this I just can’t let slide. This company agreed to be a part of my Spring Fling Fundraiser a month before the event, no questions asked. When it came down to the last day (literally 5 hours before the event), they wanted a guarantee from me that they would make $ 250 in sales. I reiterated this was a fundraising event, and I could make no guarantees on their sales. I told them I hoped they would still come since I had been promoting their business for over a month and if they had any losses, the best I could do would be to write them a tax deductible receipt for those. And no shit, now with 4 hours left until the event, they don’t even take the common courtesy to respond to that email. That is not the way you gain customers. That is not the way you do business. Your reputation should be your bond. So disappointed because to love to support local businesses. That was a pretty shady way to duck out and I hope karma catches up. We should work together in a community to support each others endeavors wether it be charitable or business. You never know the next time you need someone to scratch YOUR back… but maybe they’ll just be behind you with a sharp object instead.