Prime Cleaners

So — this business has relocated to 2510 W. Thunderbird Road, Suite 1, Phoenix, AZ 85 023 with a new phone number of 602−863−4059. However, the service is still terrible. I dropped off 3 dresses and a shirt to this cleaners on April 3^rd. I was able to pick up one of the dresses on April 4^th. Life got in the way so I didn’t come back to pick up the rest of my dry cleaning until May 18^th. Though it had been a bit, I was still within the 90 day policy. Anyway, I am VERY glad I did not pay up front. When I came to the shop on the 18^th the lady (I think her name is Deborah) looked furiously for my order and could not find it. She was completely confused and did not remember me. So I was asked to come back the next day. I came back on Tuesday, May 19^th and the lady told me that I had, indeed, picked up my articles back in April. I informed her that I had picked up one dress but not the other 2 dresses and shirt. She viciously argued that she had two of her ‘auditors’ go over my record and that she, personally, remembered me dropping everything off and picking it up. I told her no, I never picked it up. She then pulled out a handwritten notebook with a note scribbled that I had picked everything up (insert sarcasm for the record-​keeping method). She then raised her voice and said that in all of her years of business she has NEVER lost anything at all and proceeded to tell me to check my closet at home. We debated back and forth for about 5 minutes with her dramatization of being ‘offended’ that I would suggest that she made a mistake steadily increasing. I am not an argumentative type of individual so I just told her that I would be sure to write a review with the BBB and Unilocal.So — my 2 dresses and shirt are gone and I wasn’t offered anything in consolation bc she claims that she is CERTAIN I picked up my articles of clothing (which I did not). Obviously my clothing articles were given away to someone else. This is a VERY shady business and I will NEVER take my clothing there again.

We dropped off our typical dry cleaning in mid February 2013. A week later we went to pick up our clothing, but was informed that 1 shirt was missing. Tina (service tech) told us they think it went to a different shop and were searching for it. We paid for our full order and were to return in a week. A week later they still had not located the dress shirt and told us to come back in another week. Again, after a week they had not located the shirt. She had us go through a couple other shirts to see if one of them was mine, but it still was not there. A full week later, we were told the owner would call me to discuss the resolution. Wednesday 4/​10, I received no call from the cleaners, and phone them late in the afternoon. We were told to come in and see if any of the shirts were mine, again no luck. Tina instructed us to come in the following morning (⁴⁄₁₁) and the owner would be there to discuss. We arrived at the shop at 9:30 only to find Gena there and no owner. She knew about the situation, but had no resolution and also told us the owner is never at that location. After multiple attempts she finally go the owner Frank on the line. She offered $ 30 to replace the shirt, or $ 75 in credit at their store.
This isn’t the first time they’ve had trouble locating our laundry, but this is the first time the item has been completely lost. With lack of follow through and doing what they say they are going to do, it certainly is our last time coming to this location. It scares me to think I can drop off a $ 100+ pair of slacks or nice clothing, and their max refund for losing the item is $ 30. No thanks.