Purcell Tire and Service Center

I’m old. And, as a result, I’m «old school».
That being said, the upside is that I know good service when I encounter it, and I understand the value of having the right people on the job. Today, as always, I got BOTH from Jim Patton, the manager at Purcell Tire and Service Center.
I picked up a nail in my front tire, and since both front tires were worn down to the wear-​bars, I decided to replace them. Jim gave me a great price on a set of good quality Hankooks (LOVE my other ‘kooks!) and had me out in about an hour. Great price and great service!
THEN, I got some excellent advice on using one of the old tires (the one without the nail, of course) as my spare, since the spare that was up under the vehicle was in really bad shape. I didn’t even know how bad it was, but Jim went the extra mile, checking it out and bringing it to my attention. Didn’t cost an extra dime, and now I have a much better and safer spare tire. He also gave me a heads-​up on some other issues that were in my best interest to take care of, and not necessarily stuff that would make HIM money. I appreciate that!
I believe Jim Patton and Purcell Tire have my safety, economy and satisfaction as THEIR priorities. They certainly prove it whenever I need tires. I wouldn’t hesitate to recommend them the next time you need tires and/​or service!
(I’m 55. Is that old? Okay, don’t answer that!)

Very good service and courteous people here. I have my tires inspected and rotated here every 6 months when visiting the area. No up sale or any other pressure, just honest old school service. TY

Fast quick service… not too expensive but. Will use them again in the future when I need another tire.

The staff here is very friendly and were flexible in helping me get what I needed. They didn’t try to upsell and were very helpful

As in other reviews for this location I wish I could give negative stars. 5 years plus of routine service, oil changes etc. Two cars of mine I own got new tires in the last week. Both had problems! First car was brought back when we heard a strange noise. They claimed hubcap was not put on correctly. Now I hear the same noise in the second car (that has no hubcaps) take it in, describe the noise and no one can look me in the face or offer a smile or ask if I have the time to have this looked at or resolved at t he moment. The woman behind the counter asked for my keys and what car of mine it is for and they can take it for a drive. I let her know I need to be in the car (i have over $ 40k of lab equipment from work inside the car since I’m on my lunch break) before I know it my car is gone and they inform me he took it out for a test drive. When the mechanic returns he can’t hear a noise (he drove it on a busy street with the windows up and unable to reach the speed I told him I heard the noise at), he proceeds to tell me I must have picked something up and if I hear it again I should come back. Let me add in 3 years ago they forgot to put the oil cap back on… we know what happens then. All situations lead to no apologies, strange answers for what occurred and overall zero customer service. I will stick to the dealership and discount where they appreciate your business.

If I could give a negative star I would. Shoddy work, inept & rude.
My husband took his car for an alignment adjustment. When the technician pulled his car out of the bay he backed it in to another customer’s truck, leaving our car with a nice dent in the rear quarter panel! Although apologetic, it was several days & multiple phone calls before they even agreed to pay for repairs.
Let me pause here to tell you how terribly we were treated from here on out. From the rude cashier in the office, to the silent corporate office. They all made it abundantly clear that we were a bother.
Upon delivering the 3 requested repair quotes, the cashier gal told my husband to go get a quote from a particular 4^th repair shop, in Mesa, across town. When I returned with the quote (from said repair shop 20 miles from my house), I asked why their corporate office didn’t tell us this in the 1^st place? She said that it was her idea because she knew someone at this other shop. What? The repair quotes averaged about $ 2000 & 4 days for the repair.
About 3 weeks later and many unreturned calls to their office, my husband finally hears from corporate. They will send a check (in a barely reasonable amount), and will not cover a rental car nor time or gas for running around collecting quotes, nor hassle. Wow! So, clearly customer service is NOT a priority for them.
Here’s the kicker: we had to take it to another shop to have the alignment fixed because they didn’t do the initial work properly.

GREAT service! Blew a tire a few blocks down the street from Purcell on Christmas Eve, and they came and put my spare on so that I could drive my car. This was above and beyond, and saved me a tow charge. What incredibly friendly, accommodating service by Kevin and Bill on what was a really busy day for them.
I will, of course, be buying my replacement tire from them — they earned a lot of customer loyalty today!

I own a ‘bubble car’ as my boyfriend likes to call it. Just a common Toyota Corolla S. When one of my Goodyear tires needed to be replaced, I figured it wouldn’t be a problem, considering that it’s a COMMON car so there must be plenty of tires in stock before I go on a mandatory 300 mile road trip the next day.
27 calls later to tire shops ranging from North Scottsdale, Fountain Hills, Tempe, Gilbert, to Avondale, my tires seems to be as elusive as the Fountain of Youth. The thought of me lying in the middle of the desert in 100+ degree heat waiting for vultures to nom on me because I couldn’t find a tire was starting to become more real.
My sadistic father, who watched me go through this mid-​life crisis finally spoke up and said that there was a really nice guy across the street from where I was this entire time who fixed his car all the time and could probably help me.
Lo and behold, I call and the guy who works there looks it up and says ‘We don’t have it, BUT I can drive and go get one and be back in 10 minutes.’ Why did I not get this response the other 27 shops I tried calling?!
Basically, less than an hour later, my car is done and ready to go. No appointments, no ‘2 days later’, just fast service. The guy I spoke with was really nice, charged me only what was quoted without any hidden labor fees (cheaper than fixing it at the dealership), and told me to not be so hard on my father because he was a ‘nice’ guy.
We’ll see about that.
Giving it 4 stars because I haven’t had any other major service done there as others below have, but when I do, which will be very soon as my car brakes are squealing at an ungodly range higher than Mariah Carey’s, I will be back to update my review.

Well, jumped the gun on that last review I guess.
Turns out, the work they did here was botched. I’m not sure if I’m influenced by the good and helpful attitude of the guy who helped me here or not, but I’d like to think it was some sort of mistake. Still, a costly one for me.
I had gone in with what sounded like worn brake pads to the point of metal-​on-​metal rotor scraping, and thought I would need new rotors. After checking it out, the aforementioned «good guy» told me the rotors were fine and simply installed brake pads and cleaned the back brakes.
A week later, I started hearing the noise again. I took it to another shop (Larry Harker’s Auto) and they found that the rotors were not in good shape, and that in fact one was much thinner than the other. After they replaced them, the noise vanished and has not come back.
Like I said, I want to believe this guy just made an honest mistake; it just seems like an unlikely scenario, though, given the problem. Just kind of goes to show that smaller shops with a long history in the area are usually the way to go.

I was very pleased with the friendly service here. I had a coupon for a different location that they weren’t able honor, but they did knock 10% for a transmission flush. Another guy came who seemed like a regular… though I feel for anyone that is a regular at an autoshop!
I mentioned that I was hungry and they referred me to Bertha’s Café next door. Laughed that the mechanic are now becoming foodies since Bertha’s opened up.
Will return for the quick and honest auto service. They didn’t dry to upsell me on any unnecessary services that my car didn’t need.

I’m not one to normally write a review, but people need to know about this place. It’s clean, organized and well run. Whether you’re talking with the Manager (Terry) or anyone else, they are friendly and sure to explain what is going on.
I took my car in because it was leaking some oil… that was actually spilled oil from an oil change done elsewhere. They cleaned it up without charge and without the awful upsell you get at most other repair shops. I’ll be going there exclusively.