RetroFoam of Arizona

What a complete waste of my time, literally. I had to actually redownload this app and after 8 hours of cooldown I figured out my password to waste more time to post my experience. I actually feel 1 star is too much.
I looked up Retrofoam of Arizona/​KASI foam which changed its company name, now I think I know why. Their website is very impressive, has a lot of info and helpful videos that is helping educate me as I will now continue to use it to shop elsewhere. It also encouraged me to look at the reviews to now justify that I do not have time to perfect their customer service behaviors or check their work, clean up after them or possibly deal with damage the expamding foam may cause.
My experience started as they advertize on the radio station that I listen to. We had an energy audit through SRP and liked that they were on the approved contractor list for the SRP upgrade rebates. Our initial thought was if we were going through the expense, why not use the best material, insulate the hvac pipes, seal any small air gaps etc. I called 3 companies, Kasi being one. The front end staff did good upfront as we called over a weekend and followed up the coming business week. I set an appointment, they told me the estimator «Steven/​Stephen» would be out, Kelsey the office staff member even followed up the day before and verified the appointment date, time and who would be out– Steven/​Stephen. I let her know it was important and we were planning around it, since she called me they have my phone number. The only appointment was set at 2pm. This was smack dab in the middle of the day where we could not plan anything else so essentially it was the only thing we could plan, on Labor Day Weekends’ Saturday. 2 pm came and went, 2:30 PM arrived and I called by which I got the answering service amd she was going to call/​message my estimator/​tech and he was to call me back. I was patient assuming a +/​-​15 minutes for the original time of the appointment and after the call another 30 minutes (3pm) before I called the answering service for a second time. She was surprised to hear I have not spoken to him, explained she was an after hours answering service and at that point I told her to forget it. People miss appointment times, I get it. But, at least call your next appointment and let them know you are running behind. It shows an ounce of value for their time and by what I have been shown so far, they feel my time and experience is not valuable at all. I could have had a more productive day. I salvaged what remained from my Saturday and still to date have not heard from the valued estimator Steven/​Stephen whom is the face of the company in a clients eyes. I am a commisssioned salesman and assume he is as well. As salesman you have to deliver a superior product to the client they can’t get elsewhere– (you), especially when there are plenty of other outfits offering the same types of services. Maybe Kelsey, in the front office should look at being a salesperson, since she is the only one thus far who has shown organization and deliveredon what appears her job to be. They can change jobs and it will also help the company find Steven/​Stephen whenever they are looking for him.
Regarding Unilocal,all the low reviews have dealt with clients feeling they were overcharged, jobs left a mess, not thorough, claims of a possible insulation the cures all home ailments, there may be some truth in the bad reviews.
Perhaps it is the employees, management or company culture. Whatever it is, I don’t think I want my money supporting it. I called another company and got a rough estimate verbally as I rushed around salvaging the remainder of my day. I’m going to just verify the square footage I gave him on the phone and compare that against the third option we have to compare so we can get to the next phase. I actually think I may have saved thousands by shopping around instead of entering into an agreement today. I read other reviews and received some great websites to find reputable contractors.
Hopefully, Retrofoam/​Kasi gets the staff vested to deliver for their future clients because with this example they are supplying valuable clients for their competition.
Please excuse the length and any typos, I’m typing with my thumbs and some are created by autocorrect.

Retrofoam is NOT a certified radiant barrier product.
This link is to the association that certifies radiant barrier products. Retrofoam is not listed.
There are some great products on this website that are ¹⁄₁₀^th the price and will actually work.

My house was built in 1952, wood frame, stucco exterior, plaster interior, and like most houses of that time, totally uninsulated. In the rooms I remodeled, new fiberglass insulation was installed but as for the rest of the house there was no viable option for insulating the exterior walls. For several years I searched, on and off the Internet, for someone who could inject insulation into the wall but with no luck until I found RetroFoam.
My experience was vastly different from most of the other reviews. I called and the salesman came out within a couple of days, on-​time and ready to go. First he did some thermal imaging, showing where the heat was entering between the studs and fire-​blocking. Then he listened, measured, calculated and gave me a quote the same day. Not being one to jump in without reflection I reviewed and tweaked the quote that evening then met with him the next day and signed the revised contract. The office called the following day and scheduled the work for early the next week.
The installer showed up on time and went right to work drilling exterior injection holes between every stud and above and below the openings. Then he cranked up the pump, tuned the mixture until it was right, then injected the foam in the lower holes until it came out the upper opening. It looked like big, white worms but had no smell and while it was wet — several hours — washed off easily.
The only problem with the whole project was that halfway through patching the exterior holes, the installer ran out of Patch All and went to buy some more. At this stage I did not monitor the work and it turned out he bought and used joint compound rather than Patch All. It was not until after he was done and gone that I discovered the problem and called the office. I could tell they thought the newer patch might work and asked if I’d check it the next day. I did and called back telling them that the situation was unchanged and they had to remove the joint compound and seal the openings with a proper patch. It was a couple of days but the installer did return and, with my help and supervision, did the job right.
That was several weeks ago. I wanted to experience the results for a while before writing my review and, as negotiated, the salesman returned for post-​installation thermal imaging. The difference was remarkable: the imaging found no hot or cold spots.
Not only does the heating/​cooling come on fewer times but, even more pleasing is the fact that the temperature throughout the whole house is more even. Before the work was done, sitting next to an outside could be uncomfortable because of the temperature difference. That is no longer an issue and my house feels more comfortable, even luxurious.
I would have rated the experience as 5-​Stars had it not been for the glitch with patching the exterior holes. The final result is 5-​Star for sure.

If I have to use one word to describe this company and its employees, it would be disappointing. I called for service, a tech/​salesman showed up, and evaluated what my needs might have been. He then advised me that he was busy, would get back to me and provide a detailed written explanation of the complete cost for having my house done with retro foam. It is now been 5 weeks and I have heard nothing. I don’t feel that it’s my responsibility to have to follow up with a company for an estimate. Obviously they don’t want my business. I was planning on having my entire home done, walls and attic. Based on what I’ve heard the job would have been exceptionally expensive but worth it. I guesss Paul & his crew are not interested in that. Customer service is what makes and or breaks a business. Without it, you’re nothing.

OK — I have registered for Unilocal for the first time just to submit this review. That’s how strongly I feel that about this company. After deciding to insulate my garage to make it more usable during the summer months in Chandler, I did some light research on injecting foam insulation in my home and couldn’t help coming across RetroFoam due to the heavy Internet presence (via both SEO and Paid Search Advertising). I tried reaching out to them via both phone and the Contact Us form multiple times with no response. I actually ended up trying to research if they were still in business.
After two weeks I got a call back from some gruff guy who right off the bat started joke-​complaining because I interrupted his cigarette break on his back patio. A site visit was scheduled to measure the house and give me a quote. The guy that showed up was 30 minutes late and it quickly turned into a hard sales pitch involving a flip-​through of a 3 ring binder to convince me of the greatness of the company and the product. A quote was promised by Email later that evening.
A week later, still nothing. I followed up to inquire as to the status and an apology was made that the individuals home Internet was down «but I sent you a quote form the office — didn’t you get it?». Right… When I did get a quote it was from a personal Gmail account rather than the one on the business card.
I have a 1,600 square foot house. The quotes I received was via Email for three separate options 1.) Just garage and attic above, whole attic, and exterior walls.
So the total cost to do the whole house, all-​in is ~ $ 20,000, (¹⁄₅ of what it cost to buy the house in 1999!). Further research in competitive services shows that the fair market value for this project should be around $ 3K-​$ 4K.
I strongly recommend getting competing quotes and staying away from these people! What a waste of time!
— — — — — — — —
1. Foam attic rafters of garage with 5.5 inches of Icynene classic max to include partition from living space attic and gable end. Also to include insulating walls of garage with retro foam. drill, fill, patch and paint access holes in walls. $ 4,000.00
2. Insulate entire attic rafters over living space of home and all gable ends 5.5 inches of icynene classic max. to include removal of existing insulation. $ 9,900.00
3 Insulate all perimeter walls with retro foam. drill, fill, patch and paint. $ 5,400.00
The deposit is 30%
Lead time is 1.5 to 2 weeks
4 days to complete all the work
No there is a 5% discount if contracted by end of the month

Terrible company to deal with called them and the first contact was very polite scheduled and appointment and set up a time and date convent with us looked good. Well they were a no show so called to reschedule spoke to someone else said oh its a empty building and 12×12 a art studio is that correct? when i confirmed he said we can give you that price over the phone by end of day. I again confirmed they do work in Payson as advertised and they said oh sure we work anywhere in Arizona. Well nothing no call back three days later I call back and nothing. Finally get a call back again guarantee that they will get me a price right away. Well now three weeks have drug by and I finally reach a guy who says they’ll work in Payson but only if it;s a big job or they have several since they can’t waste time so he says I’d have to charge you at least double? I asked double what since the only estimate I had received based on square footage was $ 1200 as the top of the price mark. so I asked if it would be double that and he said well more probably 1800 for that square footage (144 square foot building the size of a bedroom) so it would be between 1800 and double that so somewhere in the 3600 dollar range so you don’t want us right? yeah right that’s so overpriced its almost criminal. The guy said yeah I don’t blame you but we gotta make good use of our staff and equipment!
So if RetroFoam of Arizona ever shows up or makes and appointment or even returns a call hold on because the price of 25 dollars per building square foot is almost equal to the construction cost of building a storage building or studio. this company is horrible and wasted three weeks to give me a ridiculous quote after missing two appointments hire only at your own risk.

I had this company install foam in the ceiling of 4 downstairs units in a 28 unit apartment complex in Tucson (for soundproofing purposes). The installers were on-​time and completed the job in 1 day as they advertised. The noise reduction was significant. My tenants are very happy with this sound proofing.
The installers were very professional and clean. They covered everything with plastic, cleaned up and put the furniture back in place. They also put the drywall plugs back into the ceiling very meticulously and the same way I or my handyman would. I am very happy with RetroFoam of AZ and plan to call them back for additional soundproofing in my apartment complex!

While the sales pitch and proposal process was fine, it was everything that occurred after the initial appointment, that was terrible. I had to call no less than three times to get my service scheduled, each time with a promise they would get back to me and nothing. The sales representative said we would be scheduled within a week on February 22^nd and that turned into three weeks and when I finally called the last time to cancel the project altogether, it was, oh, we have a cancellation, we can come the day after tomorrow. How long would it have been if there was no cancellation? Next were the installers that were absolutely horrible, and one, if not both, should be terminated based on their attitude and extremely poor work ethic. They neglected to accomplish anything close to what the sales person told me they would, even stating that sales people always promise the world. I vividly recall the sales rep stating that RetroFoam would put everything back as it was found, that is all I really wanted. Not only did my 68-​year old mother-​in-​law have to continuously remind them to move the furniture back in place, she had to take photos of the television and A/​V components so your installers could put it back together again. Even then, one installer argued with her about what they are accountable for doing. She spent over an hour cleaning up and replacing things where they were supposed to be, and that was just on inside of the house, not just the slight product run-​off you spoke of. When I arrived home that evening, I had to call again as they completely dismantled two sheds and left the pieces of the sheds and all the shed contents laying all over my backyard. They left the touch up paint out and open, paint brushes laying around, spilled paint, food and beverage containers from their lunch, and all of which where my dog could get at it. Not to mention, again, all of the shed contents everywhere and a ridiculous amount of foam in my pool. How does that happen? It was so ridiculous that I thought your guys were coming back the next day because they were unable to finish, it was in that much of a disarray. While you sent the installers back out the next day, after yet another phone call to you, they corrected MAYBE 50% of what they left laying around and successfully damaged one of the sheds enough to where it doesn’t close anymore, a $ 349 unit. Additionally, as a result of the install, our home phone service stopped working. It seems your product got into the phone jacks causing replacement jacks to be required. This took my time to contact Cox Communications and to be home for them to come and trouble shoot and replace the issues, a $ 150 fee for this matter. Let alone the issue of not having home phone service for a week. Sure, I could have called you about this, but I didn’t want anyone from your company back on my property after these experiences. We will be discouraging anyone from this company and their services.

There’s no guarantee that spray foam will adequately insulate your home. I had it done by this company but still noticed that my rooms are colder than the rest of my house. Also, the noise reduction isn’t that significant. You’re better off using a cheaper means of insulation. The service was average. They were late and seemed rush. They don’t provide a detailed invoice of the breakdown of how they calculate the cost so you have to take it upon faith that you’re paying a good competitive price.
6.17.15 Update: Before you consider doing any kind of insulation, first get your air ducts sealed because about 20 to 30 percent of the air that moves through the duct system is lost due to leaks, holes, and poorly connected ducts. Once they’re sealed you can probably make a more accurate assessment of whether foam insulation is necessary or relevant. The temperatures in my room are now moderately balanced throughout the house. Wish I did this first.