Scottsdale Medical Imaging

If you are looking for great customer service, this is the place!
Yesterday I went online to make an appointment and was pleased to get in today for a mammogram. It’s never a fun process and I had put off making the appointment because like most women, who really wants to get a mammogram??? Anyway it was nice to get in so quickly — I didn’t have time to worry about what I might find out!
This morning I showed up the requested 15 minutes early to check in for my 9:30 appointment. The staff had my paperwork ready to go and I was escorted back for my appointment at exactly 9:30, my scheduled time, which RARELY happens at a medical facility!
My technician was Lori and she was fantastic. She was so friendly and made me feel really comfortable given what was happening. In addition, Lori was incredibly professional and proficient — the whole process took less than 10 minutes. Aftward she asked if I’d like to wait for my initial results, which would take about 20 minutes. I appreciated the offer to wait instead of getting sent home to worry about what I would hear in two days time…
Thankfully my results are great — everything is normal. In fact, it didn’t even take the full 20 minutes to get my initial results — I was home in under an hour!

I had a test scheduled here. I had to drink water and hold it… Pretty darn easy. Until I get a call from my frantic wife saying they called her to cancel my appointment. Why did they call my wife I was the one having the test. So I get the manager. She could not have been more rude snide or itchy if she tried. She tells me I called you and there was no machine. Well I have had this cell number for 10 years. There was no missed call and I always have voice mail. So I was about there by the time I get word the machine was broken and we’ll I could go to hell. If she did have just admitted they called the wrong number I would have been fine. Instead I got a speech like I was a five year old. I was already speaking to the manager… who else can I to talk to? It really is sad this is their idea of customer service. I have used Marquis before I guess I will use them again. Too bad I liked this place but if you are going to talk to me like a child I don’t need your services.

¹⁄₅ for office management. Poor office management. Before appointment, verified that appointments were running on time; I waited 30 minutes. Takes 3 – 4 WEEKS to get test results in mail.
⁵⁄₅ for tech. Excellent tech. Nice, respectful. Answered my questions.

Very friendly staff. Wait time was short. Overall very good. Smiling happy staff puts patients at ease.

The staff is nice, but the wait times are *ridiculous*. I just spent over an hour waiting with my 4 & 6 year old kids (not fun) at 2:00 on a Wednesday afternoon for a simple x-​ray.

Remember in «The Big Lebowski» when Walter says to Larry:
«Larry, do you see what happens when you **** a stranger in the ***?»
Well, I am that stranger… lets see what happens:
~The Good~
In a clean, convenient location, this place offers a great one-​stop option for all medical imaging needs. The staff were attentive and immediately helped me when I came in for a general check on my side. Once again, good service all around, no issues wit that.
~The Bad~
SO… I am at work yesterday and my fiancé calls me. Bill in mail. Its not from SMI. It’s from a collector. They are «demanding payment» of $ 48.79. Thats right… SMI sent me to collections for not even $ 50 bucks, and to top it off, I was never made aware of the balance. It’s been over 3 months since the procedure was done. At the time, I provided my address, phone number and insurance carrier on that not-​so little patient card they had me fill out for 30 minutes.
WHY…WHY would you collect my phone number and contact info if you are not going to call me to alert me to a billing issue? Even more of concern is why you wouldn’t mail or contact me before SENDING ME TO COLLECTIONS?! I pay my bills… and now I get a collections in the mail for less than a carton of smokes?
~The Downlow~
Customer Service… This boils down to having good customer service. As a customer service rep myself, I know personally that if I had a client whose account went not only delinquent, but into collections, and I never bothered to advise them… I’d be in line at a local job bank. The ridiculous notion that this is the case… is just unfathomable to me.
I am not sure what the original balance was, or how it even occured. Aetna never advised me an amount was over-due…and certainly I wasn’t sent anything either. Obviously this will baloon if not paid. I will pay it, but not before reaming the office manager when I get the chance to. It is this office’s fault on not advising me of the balance due… and if they say «oh XYZ in accounting should have followed up with you… blah blah blah», I will probably lose all my hair as I keep myself from blowing up like Pompei.
They get 2 stars for their nice office and relatively good reps working with patients… but thats me being nice. Adiós SMI, see if I use you again. All for a measily $ 48.79 that you could have advised me on… But nope… Not going back, and I suggest you do not either.

I’ve been here several times and the staff is always nice. The décor is pretty upscale-​ish. Yes, I do know that’s not really a word, but it fits. Regardless, this is my go-​to for MRI’s and CT’s. Only bummer is the parking. There should really be more handicapped spots.