The UPS Store

We should have read these reviews! THEY LIE. Watch out. We dropped off a package there 7 days ago and it has never been sent to actual UPS to be shipped. We called UPS and they informed us that if they had picked it up, it would have been scanned and the tracking would reflect that. This store lost our package and never gave it to the driver when he comes to pick up their packages. The owner, the grump everyone talks about, told me «WELL THIS IS WHY THERE IS INSURANCE ON PACKAGES!» Are you serious? I wasn’t rude when I called, this guy just starts yelling and is crazy defensive. Probably because they literally have problems with every transaction. DO NOT GO HERE. AVOID IF AT ALL POSSIBLE.

This UPS SUCKS!!! The worst ups. I usually love UPS just moved from California and if I email them a PDF they will print it. I needed to print 1 piece of paper and she told me that she won’t let me email it and that I have to log on to the computer and it would be 2.50!!! For 1 piece of paper c’mon. I mean it was an Amazon label too I’m trying to sell and ship a book not lose money. The girl there was pretty rude and she said If I did email her the slip she would charge me 2.50! So in summary this UPS SUCKS.

Their manager (guy with hat and mustache?) is one of the rudest, grumpiest people I have ever encountered. I feel sorry for the employees that have to work under him. Hang in there guys!

i gave this place 1 star, because zero isn’t an option. The owner of this store is an absolute jerk and is horrible to his customers. The poor girl at the front was actually very sweet, but i could tell even she was afraid of him. Stay out of retail if you don’t like dealing with people!

I have never been treated so horribly! Not only was the customer service terrible, the owner also made snide and rude comments in reference to me. UPS take note… this guy has no business displaying your good name. I will never set foot in this place again and you shouldn’t either unless you are looking to have a really bad day.

Horrible customer service!!! Try to your best to not walk in to this store, if you happen to do so, try not to have contact with an employee named ED, he’s going to make the rest of your day sour!!!

When I taped my packages with tape that wouldn’t hold well, they offered to retape free of charge. Friendly staff, helpful and kind. Id recommend this place over nearby stores

Horrible customer service and bad attitude at this particular store. The man there is sour and nasty. My friend also went in there and she said she will never go use this place again. Try another UPS store or Fed EX

They have to get the doors closed 5 minutes early. This should be illegal. And I would have thought that the owner would hate to hear that they do this, but today HE was was the jerk hurring me out! Of course UPS customer service came along & totally redeemed them, I had accidentally mailed my package to an old address! But the customer service lady went into the computer and changed the deliver to address. I was so happy I almost cried. Try doing that through the US Postal Service!

Customer Service… what’s that? This place has no clue. Rude, and outright mean. They had nothing nice to say about anything or anyone in the store. I would rather drive miles out of my way than ever set foot in this place again. If you must use UPS to ship something there are many other locations that will treat you like a customer, not an annoyance.
If it matters I was shipping a RMA Computer Hard Drive. The guy at the counter was rather upset that I had the nerve to ask for some tape to seal the box and attach the pre-​paid label. His justification was that his store saw no profit from people using pre-​paid labels that are bought online and printed out. The tape costs $ 3.00 a roll. That is a 200ft roll. So the 8″ that I needed set him back about $.13. His attitude forever lost him a customer. I ship things such as this 4 – 9 times a year. Never will another item be sent from this location.

A friend of mine moved to New York and had me ship her computer (several boxes) to her via this UPS store. I’d used this place before with no problems. Thanks to some good ol’ UPS mixups one of the boxes (the actual PC) was shipped back to Phoenix, back to New York, and back to Phoenix again, ending up back at this UPS store.
Aforementioned friend was understandably mad and didn’t want to have to pay to ship it again, called UPS and demanded they pay for it. UPS customer service agreed to and called the manager of this particular UPS store to confirm, but the manager proceeded to freak out, accused the corporate UPS employees of being ‘fakes’ and trying to rip him off, and held my friend’s package hostage, saying he wouldn’t ship it anywhere until somebody physically came into the store and gave him money to do it.
So I went in there and took the package to FedEx instead. (Which also sucked, but not nearly as much)
Maybe he had good reason. Maybe he’d been ripped off by fake corporate UPS employees before. Either way, he came off like a total nut and pissed everyone off.