TSA Checkpoint T-2 – Phoenix Sky Harbor International Airport

I usually do not have any problems with this organization. I always have my ID and boarding pass ready. I never wear belts or ball caps and am quickly in line to keep things moving. This morning at TSA in Phoenix I had to worst customer experience with this organization. I could not believe how rude they were. There was a person by the name of Jesse that was on a very obvious power trip. Unfortunately his only job was to verify boarding passes and IDs. It is discouraging that he took it upon himself to pass on his negativity to the very people that fund his livelihood. He is certainly not «in his element.» To make matters worse TSA insisted that my bag had to be opened by an agent. My simple backpack has 2 compartments. It took the agent about fifteen minutes to find the pair of tweezers she was ultimately looking for. I politely offered to help her as I could see that opening a zipper was a seriously challenging task for her. She told me that I was not allowed to do this. Maybe next time they could have a sitting area for patrons while these seemingly important officers save our skies?

I typically only fly Alaska unless I absolutely have to travel by another airline so every time I’m in Phoenix I use this security check. Usually the longest lines I encounter are the ones that my team creates, so I don’t mind it too much. Often times though it’s been a breeze walking right through security. The people who check your boarding pass are friendly enough and the line agent don’t typically have to say much. Today was different though. There are tons of people flying home from the national college football championship. I’ve never seen 4 lines open at a time here, but it’s nice they did have them open. Passing through was a breeze. There was hardly any signage though and people didn’t really realize there were multiple lines open. As I’m standing in line, instead of directing people, one tsa agent says loudly «everyone’s coming down this lane cause there’s only one sign saying this lane is open. I agree the open lanes should be marked, but how about instead of standing there you open your mouth to help people through an unfamiliar airport for some?

There was hardly any restaurant to eat at. and the one that they do have isn’t that great. Ah… what can we do… it isn’t like we can choose to fly on a different terminals right? LOL… eat before u come here

I find it hilarious that I’m reviewing an TSA checkpoint, because it’s like «What choice do you have?» But I’ve been to several airports in my day and this was by far the slowest and most unorganized operation I’ve passed through.
The layout is narrow, making it very difficult for getting through in a wheelchair. Most of the agents were friendly enough, but the one at the end that tells you to keep it moving, was particularly curt and annoying.
I’m leaving this feedback in hopes that the airport team will make changes for the better in the near future. Other than the slow security checkpoint, the terminal was decent, with plenty of meal options and shops.
I’m sure I’ll be through again, but maybe I’ll fly a different airline to avoid this terminal!

TSA pre check here only gets you the opportunity to stand in a slightly shorter line, and leave your shoes on. Liquids out, laptops out. Doesn’t save time but it’s usually not busy here. That gets two stars.

Horrible TSA worker «Freeman York» (that was on her name plate. African American Female TSA agent. Should be fired. I travel 2x a week and she is the worst. Mean, Angry, Rude, etc. I would NEVER hire her for my company and she should be watched and reviewed. Rude to customers. Rude to staff.

TSA pre checkpoint are never open for the Delta flights. Additionally the TSA staff are about the most unprofessional, rude and distasteful people I’ve ever encountered.

No precheck on Friday late morning. Stupid. We precheck fliers paid fees to be part of the program. You should have a line open for us middle day on a Friday.