V-One Limo Aloha Limousine

I tried to use my living social credit 3 times and each time it was ‘conveniently’ booked up at that time. I tried different times and dates, all with a few weeks notice. The company said that I could have an extension to use the voucher, and recently tried again. The website and the phone number are not working. I WANT A REFUND!!!

I should have read the other Unilocal reviews before I purchase my Groupon!
I was scheduled for a pick up to airport in November with a confirmation number and a car never showed up. I tried calling both numbers with no answer. And of course they never called. I frantically got a cab and made my flight on final boarding. I was so pissed off. Victor or anyone else ever called to apologize… lots of excuses on his website. Groupon refunded me but I had also purchased two roundtrips through an email he sent me. I immediately called my credit card to stop payment which they did but now he is trying to keep the money for his reasons why he didn’t render these services… its a scam… he’s the fraud… don’t use his services…

It’s sad that I have to give them 1 Star. This has been a nightmare from Hell!!! Victor, the owner, is a LIAR… PERIOD! I could write paragraphs about the incredibly TERRIBLE EXPERIENCE this company represents! However, it would be a copy of all the OTHER TERRIBLE COMPLAINTS about this company! I used the Groupon which worked fine. Then, because my experience was good, I pre-​paid for 22 trips…$ 959. They drove me on 7 of them. Then they left me and my wife stranded at the airport one night with no ride home. They didn’t answer their phones. Then they left my wife stranded at our home and she almost missed her flight… no reason except… according to Victor…“accidents happen”. They would not reimburse me the money, so I wrote a formal complaint to USAA, my bank who handles my American Express Card. I had my Law Firm write a demand letter to Victor (thank God for my LegalShield membership… contact me at 623.210.3124 if you want to know more) and this morning I received a credit to my account for $ 741.04 for the unused rides that they didn’t deliver. I paid them $ 959 on July 14^th… today is December 14^th…5 months later. LOSE THE NUMBER TO THIS COMPANY AND SAVE YOURSELF TONS OF GRIEF! TELL EVERYBODY YOU KNOW TO ABSOLUTELY STAY AWAY FROM THEM!!!

My husband and I booked reservations for a ride to and from the airport through Groupon in May 2012. (Our flights were scheduled (international) for October 2012.)
The day of our departure to PHX Sky Harbor airport from our home in Fountain Hills, our driver, Zachary, showed up on time and got us to the airport quickly and safely. Zachary was wonderful and a delight to converse with.
The problem occured when I received an email the day before we had scheduled a pick-​up with V-​One at Phoenix Sky Harbor after our flight back from London. V-​One had cancelled our reservation, stating that they were suspending operations until October 22. The reason given was due to medically-​related injuries and surgeries. Needless to say, I was not happy finding out the day before we were to leave London that our transportation home from Phoenix Sky Harbor had been cancelled, and I had to make frantic last-​minute alternate arrangements for transportation. No mention of refund, by the way, in the email that was sent to me from V-​One.
Would not recommend this company if you want reliable transportation from the airport.
Update: 3÷3÷2013− I have filed a complaint with the Better Business Bureau of Arizona.

We bought a living social deal for V1 limos and the one ride we bought went well. So we became members by Pre Paying for 10 rides. BIG MISTAKE. We lost $ 100 because they shorted us two rides. They were unable to properly keep track of how many rides we had used. They told us we had used more rides than we actually had (about 5 more!) When I said that was incorrect and we had written down all of the times we had used rides from them, the owner, Victor, relented and gave us the amount that we claimed. But then the quality of service declined quickly. They stopped picking us up on time or would just forget entirely. They stopped providing car chasers for us even though it was to be included in the service. When I called to complain, no one returned my calls. One time I called and he had temporarily shut down the business because according to the website Victor was «attacked by an animal». Then I called when they opened up again and still no return call. We have not been able to contact anyone at the company for about 3 weeks. It is scary that they are taking money up front and not providing the service to follow through. Do NOT give this company your money. They already have several complaints filed against them with the Better Business Bureau. I wish I had seen this before I bought.

Used them once for roundtrip to and from the airport. Nothing fantastic but got the job done cheaper than we’ve paid in the past so decided to try them out again for a night out in town. Received cancellation via email due to personal reasons with only a couple days notice. I understand personal issues come up, but honestly not sure why previously scheduled appts would not be honored as the owner was not our driver in either instance before. Also when a merchant cancels on a customer that has pre-​paid, the customer should be immediately refunded. It’s now 10 days past the cancellation notice and 7 days past our scheduled service date and no refund has been received. I also have received no response to my inquiry requesting the refund (which I should not have had to send in the first place) and they are back in service after the short-​term service suspension. Money saved is not worth it, will never use them again. Found an equitably priced company with better customer service. They will get our repeat business instead.

Found them on Groupon before a trip, and was stoked to not have to ride the Super Shuttle. Per the Groupon, you had to make your rsvp online, which was easy breezy. Less than 24 hours later, they replied with a confirmation email. But then 12 hours before our departure, we received word that we had to change our plans, so I phoned the number, and the owner Victor answered. I explained the situation and he stated that he would attempt to find a driver since the new pickup time would be 4 am, instead of 8 am. He didn’t make any promises, but said he would try, and I appreciated his honesty. A few hours later, he left a voice mail confirmation that we would be able to have a lift to the airport.
Half hour before pickup, I called the line to request that no one ring the doorbell as to not wake up my sister. The driver instead sent me a text alerting she was in the driveway. She was sweet, promt, and very professional.
If Groupon continues to have offers on the business, I’d continue to buy them and use this service for our yearly trips out to the desert.

They don’t deserve the one star I am giving them, but as you know, there is no lower category. Bought a Groupon, trip to the airport was decent, on return however, no one showed to pick us up. No one answered the phone. No one returned the call. And it’s now the morning after and still no response. The most unreliable company I have ever dealt with. Imagine not even having a dispatcher to get drivers to the airport to pick up the passengers that are booked and confirmed. Stay clear!

I purchased a coupon through Groupon for a round trip to the airport for a party of six. $ 65. This was for a destination wedding with a change of planes in Houston. Our final destination was a remote part of FL which if we missed our connection in Houston we would of had to wait to the next day to get to our final destination. I called 24 hours before we were to be picked up to confirm. The reservation was confirmed but no show Saturday morning. When I called dispatch, it took 5 times to get an answer that they didn’t know where the driver was. We quickly packed two cars with 15 bags, 2 car seats parked in the east economy parking and made our plane by 8 minutes. I called in Houston and spoke with Victor the owner and all he could say were things happen and that he would process my refund Monday. After we got back from our 10 day stay and paid 220. for parking I found my credit card had not been reimbursed. I called Victor and he told me he sent a money order the Monday after he missed the pickup. I told him we hadn’t received it so he said he would put a stop payment and reissue and would remail or hand deliver. I opted for the hand delivery. Victor never showed up and when I called he said he was running late and would come by first thing the next morning. Needless to say he never showed up. I called Groupon and they said none of the story about refunding us with a money order made any sense. Groupon took full responsiblity for the coupon and reimbursed us. Victor compared his driver not showing up to an act of God by saying that people were stranded in Vegas and not able to get to Phoenix because of storms. This was a very disturbing incident and a very rude operator.

Wow — the lack of professionalism here is truly mind blowing. Making the reservation was easy. We were able to book online and received confirmation within a couple of days. Unfortunately, we were scheduled for an airport run for an early morning flight. We had a pick up time of 4:55am on March 17^th. At 5:05am, there was no car (i had even called the day before to confirm). When we called at 5:05, we were told the driver had a mechanical issue and would be calling us. When she called 5 minutes later, (now 20 minutes after the original pick up time) we were told she would be «around» another 25 minutes or so. This would have gotten us to the airport 1 hour before our flight. So, we ended up piling 5 suitcases, 2 carryons and 4 people into a small car and hauling off to the airport on our own, running quite late. I asked that the owner please contact us. He did not. While on vacation, I emailed the company and called twice to speak to someone so they would know not to pick us up at the airport as we now had our car there. We received to response to the calls or email. When I arrived home, I called again. This time to request a refund. I spoke to Victor who would not even listen to my concerns. He cut me off and made statements like, «things happen … cars breakdown, airplanes crash, what do you want me to do?» He then told me that I was rude … I was simply trying to get him to hear me out. He then said he would refund my money but did not want my business and then hung up on me. When I tried to call him back to ask about when and how the refund would be issued, he hung up on me again. I then left a voice mail requesting that he simply leave me a message regarding the refund and how and when it would be processed. Frankly, I do not want to speak with him again, either. Yes, Victor is correct. Things happen. Cars break down, planes crash, business go under because they are rude and don’t care about their customer concerns. If you actually need to be somewhere and are using V-​1 Limos as a means of transportation, think twice. There are other services in town.

I used V-​One for the tequila festival a few months ago and the service was impeccable. The car was clean, Victor was very professional and they worked us in on short notice. I will definitely be using them again!

I tried V-​one though the Groupon deal, I am so glad that I did.
I arranged my pickup to and from the airport online with no problem. They did send a confirmation to my email inbox within 24 hours.
The car show up on time and for my return trip from airport back home, the flight got in early and the driver was already waiting in the cell phone lot. I was impressed.
The car was nice and clean and can fit good party and luggage in, was happy with that as well. Both drivers (to and return) were very helpful and friendly, this is always a plus.
Spoke to Victor on the phone twice just prior to the pick up, he was helpful.
The only thing holding out the last star is that I wish they have more detail information at the confirmation page, such as ‘Driver will call upon arrival’, ‘Driver will be waiting at cell phone lot, please call when landed and such’. So that I know what to expect when being picked up. But overall, very good experience and will use them for my next trip :)

So I wanted to get a limo for our wedding in November. Didn’t think it would be difficult to do when I called V-​One. I called Victor at V-​One and he said to make the reservation online. So I tried to make a reservation online through their website by clicking on «Online Reservations». STRIKE ONE V-​ONE. This button should be called «Click on me to tell V-​One you want a limo and maybe they’ll get back to you». I filled out my form and was ready to pay for a limo on a Saturday morning. Victor promised me that if I filled out this form then I would get a response within 48 hours. So wait until Monday and don’t get any email or call back. STRIKE TWO. I call Victor again on Monday at the reservations number (a.k.a. his cell phone) to inquire about my online «reservation». He asks for my last name and says he will call me back in «one, two, or three hours to let me know the email confirmation has been sent». Guess what? Victor never called me back that Monday. STRIKE THREE. Way to ignore a ready-​to-​pay customerloser.