Walmart Supercenter

This is the worst Walmart I’ve been to in the Phoenix area. The staff is nice and professional but they are overrun daily by a rabid criminal element. This is the only Walmart I’ve been to that doesn’t have a gun case in sporting goods (that should tell you something). In spite of that I believe they do their best with this sea of people who look like they came off the set of Mad Max. The store itself is not bad. The «out of stocks» are very low and there is a good selection of products as Walmart is known for. For the best experience I recommend getting here as early as possible to avoid the onslaught of idiot shoppers and NEVER EVER SHOP HERE BETWEEN 7PM AND CLOSING!!! It’s a total zoo!!!

Trash!!! This has to be the worst wal mart in arizona. I have nothing nice to say. If i could give 0 stars i would.

NEVER again will i go to this place, i went to get my daughter a birthday cake it took someone 10 minutes just to even say hi. Then when he finally did he told me the person who works there is any the back doing paperwork i told him i thought customer service always comes first i asked for a manager never got manager the lady ginally came with attitude poor service all the way around

I recently went in to a Wal-​Mart establishment in Phoenix Az store #1549. My experience there was pleasant everything was neat and organzied. I choose this location based on the proximity of where were located. I visiting from out town I decided to stop by and purchase a few goodies as well a alcohol. When my sister in law and I arrived at the cashier the cashier looked at me then proceeded to look at my sister In law who was the one purchasing the items and asked for her ID because she Looks very young but she 24 years old. She provided the Id then the cashier looked at me and asked me for my Id. I was shocked I may looked like I’m under 40 but not by much (i am 34 yrs old with full facial hair btw) In this this case the younger looking person provided the id and we were still denied. I asked to speak to a manger and I had to wait 8min for a CSM. When the CSM approached she was rude, not even maintaining eye contact while she was fixing something on herself. We explained to her the issue and wanted an explanation of why we couldn’t buy alcohol she explained the policy of the store and that if she came in with her 15 year old son that she wouldn’t be able to purchase alcohol I asked if I were to exit the Store will my sister in law be able to buy the alcohol since she does have valid proof of identification but the CMS informed us that she will be denied purchasing alcohol regardless if I leave. In this case again the younger looking person provided ID and since I didn’t have my ID on me she couldn’t purchase the alcohol. I am writing this complaint because 1. Your Walmart policy holds profiling discrimination 2. The CSM and cashier were rude and inconsiderate making it the worst costumer service we ever received in Phoenix.

Thank you for your amazing customer service. It only took ten minutes after never to get the manager to the front to get money stuck in a machine. I put a 3000 piece puzzle together and got the results to my aids test while I was waiting assistance. The next visit I think I’ll knit a sweater or write my thesis disproving the string theory seeing as I’ll have time to wait, jk I’ll be shopping at target next time.

DON’T GO TO THE VISION CENTER THERE!
The exam was decent, but after that it was ALL downhill!
Also very dirty, and a lot of empty shelves, so don’t shop there either!

I will never go back to this walmart again. I was in the 20 items or less with my friend. We were in line about 20 mins normal for this walmart. When we got up to the cashier she said I am closed. Oh no your not I said I have been standing in line for 20mins + she said I need to go home. I said not my problem well the conversation got heated and we were yelling back and fourth at eachother. This cashier had to have been in her 70’s. So the manager comes over and the cashier is still being rude finally the manager tells her to leave. Does my order and gives me a $ 10 gift card for my trouble like that is going to fix what just happend.

Specifically speaking of the Pharmacy Dept. I was very displeased with my service. I went there after a very long and stressful doctor’s appointment for my two sick kids. The line was so long I had to stop and question if i really wanted to wait that long but i had to get my kids’ meds. I stood in line for 15 minutes before the first person was helped. The line was about 20 people deep and they had 1 person on the register at the end of her shift. There was another lady there who I have seen work the register but she appeared to be training a new hire. This lady only stepped up to help when another Wal-​mart employee cut the line and asked for help picking up her Rx. when another customer started complaining about the situation she started ridiculing her instead of helping out. Then the pharmacist had to announce an apology to the crowd and explain that they were short staffed. Same employee never got on the register because she was training but did leave to go get staples and asked the one person on the register to help the trainee learn the register. She has been there for a long time but really I think it is time she moved on. Clearly she has no idea what customer service is all about.
PS. This happened a few weeks ago. I wasn’t going to write this because there are plenty of employees in this department that are outstanding but really I think they would be better off without this particular employee.

WORST CUSTOMER SERVICE EVER!!! I just moved from California and there are some awful Walmarts there but this one has by far taken the cake. I have been to several different locations and this on in particular is the only place it happens. So I went to purchase Grey Goose Vodka which is behind one of the registers. There is no sign on the shelf where all the other brands of Vodka are that tell you where to locate them or anything that anything showing that they even sell the brand. As I approached the register with my husband and ask for the Vodka the cashier went and got it and said to BOTH my husband and for our I. D’s. When I asked why she said because you both look under 40. And then when I asked why she needed to see both our I. D’s she points to a sign that says if you look under 40 and purchasing alcohol and or tobacco products. Then she says it’s the store policy to ask anyone who comes in the store together that looks under 40 for everyone in that groups I.D. I said again where is that written. She say it’s store policy. I ask to speak to a manager. She calls over a store lead. The lead tells me that same thing and then I say well that makes no since to me because he’s my husband and I’ve showed you my I.D. and I’m the one who’s purchasing the alcohol. The lead says would you like to speak to and assistant manager. I said I thought your were a manager that’s who I asked for. She says no I’m a lead or something of that sort. So when that assistant manager was called over he said the same thing and I asked again WHERE IS THAT WRITTEN. As I was talking to the assistant manager the cashier unrings the bottle of vodka and puts it back on the shelf walks away from the register without saying another word and a new cashier come over. At this point I just wanted to get the hell out of there so my husband and I BOTH showed l.D.s and HE (my husband) paid for it and we left.
I have been to other Walmarts in the area and have purchased the exact same thing. I am usually with my husband and WE or I’m never asked for both of our I. D’s.
It’s a shame that this happened here because I don’t want to go back to this particular store… I will probably take the further drive to the walmart that appreciates there customers.

I am absolutely disgusted with this store. I walked the sales floor and the entire store was not zoned/​faced or looked like it had been. Associates are suppose to offer to help you with anything that you need within 10 feet. I have passed 19 associates and have not received anything but a glares and changing there route to avoid customers. The only thing a it this store that has been kept up is the floors.

This has got to be one of the worst Wal-Mart’s I have ever been to. My friend just moved to this neighborhood so we decided to go to this Wal-​Mart so he could get some items for his new home. It was late, around 11:40PM. We needed to get some things from electronics but when we got to that department we realized they had it blocked off. We asked what was going on and they told us that their location now shuts down electronics at 11PM. ARE YOU SERIOUS?! THIS IS WAL-​MART! The point of having a 24 hour location is for convenience. They even had the makeup department shut down too.
Which brings me to why I’m giving this location 2 stars instead of 1. I went up to an employee (SWEETEST MAN EVER!) and ask if he would let me go into the makeup department and get the face lotion that I had primary came to Wal-​Mart for. This employee knew he shouldn’t and even stated he wasn’t suppose to, YET he still allowed me to go in there and get the lotion I came for. The fact that he risked getting in trouble to help me find what I needed blew my mind. That man deserves to work for a better company, a company that appreciates their employees that actually care about their customers. That’s what I consider going the extra mile. HE DESERVES A RAISE! I wish I knew his name, all I know is that he was restocking the lotion when I approached him and he told me he just got back from vacation so he wasn’t entirely certain why they had shut down those departments at 11PM.
Do yourself a favor and NEVER go to this Wal-​Mart unless you want to talk to that AWESOME employee.