Wireless Toyz

do not ever buy a phone from this place i bought a month ago and it has an icloud and mike willl not do anything about he said its my icloud that i created which is not try

I went to Wireless Toys on 12÷7÷15 to repair the screen on my cell phone in which I paid $ 200 for them to repair it. The store manager (I believe his name is Mike) does all the repairs. When i picked up my phone the manager had already left. The sales rep Monica kept trying to sell me a new case (otterbox) for my phone. I didn’t understand at that time why she was adamant about getting a new case when I already had 1 on my phone. After i told her I’m absolutely not buying any accessories she finally told me my phone was bent (it slightly went up in the middle which I couldn’t really tell). It didn’t bother me at that time because my screen was fixed and my phone was working. A few days later I notice the LED light was not working on the left bottom square that you tap. My front camera was also not working correctly. I went back to the store a week later (when i had a day off from work) to advise them of the repairs but they said only the manager can look at it and he was not available. I drop by the store once a week trying to catch up with the manager and the staff kept telling me he was off already (gets off at 2pm I get off at 6pm), he was at their other location, then he went on vacation. I finally caught up with him 1÷15÷16 he had just left the store but the sales rep called him on his cell because she knew I had been to the store several times for him. He said he would be back in 40 minutes so i waited there for him which he returned 1 ½ hours later. He was not friendly. He said he could fix it but then he said he didnt really want to take a chance and damaged the screen. He stated, «I’m not going to pay $ 200 if the screens get damaged». Shortly after his rude comment he accused me of taking the phone somewhere else for repairs and tampering with it. He asked me why didn’t I bring it back sooner if it didn’t work correctly. I explained to him just like his employee told him on the phone that I had been in the store several times for him but he was never there. My camara was not working correctly because he did not take the proper time repairing my screen in the first place and bent my phone in the process. After the manager kept getting defensive he handed me my phone back and did not try to fix it. I told him I was going to report him to BBB and dispute the charge with my bank and he simply stated, «good luck with that».

For pay my Bill. Its faster and nice.

So, three years and two more trips here later I need to update this review. I did not go here with my Droid 2 but have been in a couple of times with my Bionic. First trip in I was looking for the extended life battery and a case. This was not to long after phones starting getting big and if I went the big battery my choice of cases was zero. What they did have was an Otterbox Defender which sort of surprised me as it is a dedicated case system peculiar to a Verizon phone. As to the battery, I got an external quick charge system that lives in my car door pouch.
In the two+ years that had passed at that time the owner had dedicated one of his stocking walls to Verizon products acknowledging their large share of the Phoenix marketplace. And he had convinced the parent company to put a disclaimer about not all carriers listed are carried in all market areas. After my transaction was done I introduced myself to the owner/​franchisee and we talked for a bit. He remembered my first review as he had contacted me shortly thereafter.
Last week I managed to break my Otterbox. I knew it was under warranty but I had issues about the convenience of the size when I did not want to use the holster. It had protected the phone well in a couple of drops. What I asked about was a screen protector and a standard magnetic closure holster. As usuall the salesman who helped me was friendly and knew what he had. They had several choices of holsters and for $ 5 I got a screen protector installed for when I just wanted to put the phone in my pocket.
A good solid 3.5+. And the owner of 2 stores is a nice guy that really is customer service oriented. And if he doesn’t have what you want in stock he can usually order it for you.