Wizard of Odz

Very friendly customer service! Extremely helpful! Love this place! Repaired several of our lamps! So happy we found this place!

Don’t waste your time on this one, like I did. As many have said in the past this broad
is indeed a bitch. Wouldn’t even look at my item nor me. Just kept staring into space.
Time to shut down & retire old broad.

I hate it when a business has a bunch of good reviews, and then there’s that one, or maybe a very few bad ones… really makes you wonder… is this person a jerk, or what? HINT: CHECK THE RETURN/​REFUND POLICY CAREFULLY!
If I could leave less than one star, I would, and here’s why: I needed a fairly heavy length of chandelier chain in a dark color and I was told that they would probably have it here; so I drove 30 miles one way, hoping to find what I needed. They had something close enough, so I bought more than I thought I’d need, to make sure that I’d have plenty, since the electrician was at my house, ready to install the chandelier and I didn’t want to have to come back.
I got home, the electrician completed the installation, and all is right with the world. But, I had a full length (three feet) and an 18″ remnant left over. Like I said, I bought more than I thought I’d need, just in case.
So I dug out the receipt and looked toward the bottom at the refund/​return policy. It says (maybe not an exact quote, but close): «Returns within 7 days with receipt.» No problem, since we were going back that way in a couple of days anyway, we’ll return the intact section (about $ 15.00 worth), and just give them the remnant… nice gesture I thought, and besides, I had no use for it.
I walk in and the woman at the counter says can I help you? I smiled, put the chain and receipt on the counter, and said «Yes, I bought one section too many, and you can have the remnant.» She scowled like I’d just insulted her firstborn and STABBED a finger at the receipt on the counter saying: «FINAL SALE!» I said, what? «FINAL SALE!!» she repeated, about 50 decibels higher. Confident, I said, «But, it says right here, returns within 7 days with receipt.» «FINAL SALE!!!» she almost yells at me, again stabbing her finger on the receipt. So I look, and sure enough, it says in rather small red letters, FINAL SALE. I’d not noticed that before, but why would I? You expect a sale to be final if it’s a clearance, seasonal, discount, or whatever… but not a normal retail (and overpriced at that) off the shelf sale… makes no sense to me.
So I said to her (and no, I didn’t take the bait and raise my voice) «Really, are you kidding me?» She gave me another scowl and looked away. WOW, this woman makes the wicked witch of the west look like June Cleaver… what is her problem?
So I said, not so much to her, but any other customers who might be listening (and there were a couple of them), «…so which of the policies printed on your receipts do you abide by, or do you pick and choose?»
Bottom line? I won’t go back, ever. No customer should ever be treated like this. She could have conveyed the same message in a decent, respectful way, and although I might not have been thrilled about it, I could have dealt with it.
So yes, in all fairness, they have a bunch of stuff there, and if you need something that they have go for it… just make sure that you clearly understand which return policy they’re using that day.

Missing lamp parts? This is the place. Need a lamp fixed? Here, too. This is a one stop shop for anything to do with lighting. And it will be done correctly. Nuff said.

Was referred here by both home depot and lamps plus when they did not have replacement glass for a floor lamp. Arrived a few minutes after they closed and they allowed me in, found what i needed quickly and i was on my way. Seemed pricey for a piece of glass but then… nobody else in town had it! Service was friendly and they even handed me a tape measure/​flashlight/​bottle opener on my way out which i will keep in the car.

We could not have been happier. I took my broken globe from an antique lamp to Wizard of Odz not really believing I would ever find a globe to match the second one on the lamp. The woman who greeted us was great – looked at the globe, took off across the store, wanted to know «how many?», then brought one (had three) that was an exact match. The cost was $ 10 – could have chaged so much more!
We saw some very negative reviews and wanted to make certain that we share our very positive experience. Nyla & Dave

I highly recommend this shop! They went out of their way to fix my unique lamp that required extensive repairs & still kept it within my budget. They are very honest & have integrity in their work. A very pleasant find. I can’t say enough good things about them!

So grateful I found this place. Definitely worth the drive from the southeast valley.
Their staff is knowledgeable and helpful. The kind of friendly you expect in a small town, not in metro Phoenix.
Their prices are reasonable. They not only carried the unusual wiring I needed, but suggested that I bring my fixture along so they could make sure that really was what I needed.
I would suggest this place to anyone looking for any lighting repair or parts. Even if you can get what you need at the big box store, it’s a much better experience to go here. Trust me.

Wow1 This place is great. Had the hard-​to-​find part that I needed. Gave me terrific advice and was just generally very helpful. Highly recommend.

All of your lamp repair needs! I recently started using them to rewire lamps and fixtures. If there are ANY odd parts you can’t find for your lamps this is THE place you will find them. Place is loaded loaded with older lamp parts! They are a little growly at times, but their work is wonderful. Look for the weird wizard out front!