After I dropped my iPhone 5C and the screen shattered, I went to this AT&T store to have a new phone activated that my friend lent me. Once it became clear to the salesgirl that I wasn’t there to purchase anything, she completely lost interest in helping me. In the end, she did activate my new phone, but she kept awkwardly turning her back to me and walking away without any explanation(?). And of course, she still tried to sell me stuff while she was working on my phone(I guess the salespeople are required to do that with every customer, regardless of why the customer is there?). She did open the door for me as I was leaving, which was nice, but by that point she had her face buried in her *own* phone and was entirely too preoccupied with that to say goodbye or anything. She made me feel like I was more of an inconvenience to her than a customer. All in all, I was really disappointed with my experience.
Morgan G.
Place rating: 1 Baltimore, MD
Customer service was terrible. I was there for 20 minutes. No one asked me if I needed help or even said hello when I walked in. I was wasting time waiting for my order at chipotle and I was planning on spending $ 100.00 for a chargeable phone case. Instead no one helped me and I ended up walking out.
Ashley O.
Place rating: 5 Baltimore, MD
Last week I was helped at this store. I have been here many times but, this time was very different. The help was amazing! Julian assisted my mom whose not very tech savy but, was patient and knowledgable. He was also very funny and helped us get the best bang for our buck. We did not feel rushed or that he was annoyed. He made this experience better than ever. Also the way that you are approached when walking in is very friendly and professional! I am truly satisfied with the services here.