Joe Cool Home Services

I had these guys for my home warranty, every time they came out to fix my AC they would put freon in it and never tell me it had a leak. Once I cancelled my home warranty, they came out and told me I had a leak and my whole outdoor unit needed to be replaced. So I did it. About a year in, the new unit they sold me wasn’t blowing cold air anymore. They came out and told me I had a rusted part in my freon line, quality unit they sold me. They charged me for it, which I didn’t think was fair but the best part was I went out to check on the guy doing service and he’s sitting in my backyard playing video games on his phone. He jumped when I walked up. A year later the fan rusted out on the unit, this time I replaced it myself. I am sure they would of totally ripped me off on that. I definitely get the vibe of a dishonest company here, I would look in to other options. For AC companies I believe if you see reviews where people are reporting dishonesty, despite if there are good reviews listed, this is a dishonest company. I think they have a good way of swindling people to believe they are actually getting good service. Stay away people, don’t matter how good the deal looks.

Scooter came out to my home last week for a service call. He replaced a run cap which I was charged $ 275 and $ 375 for a condenser fan motor. He basically tried to pressure me into getting a new ac unit and gave me details about a payment plan. He didn’t invite me outside to show me what he had fixed, nor did he check the other part of the system which was in the laundry room. Even after he had replaced a few things, my ac still wasn’t cool. I wouldn’t recommend them to anyone. They are money hungry and will cheat you for all that you have and more.

SCAM ALERT… After hearing the radio show (paid ad) I set an appointment for them to come out. I was told over and over that. I would get the same service for $ 29.95 as I would if I paid the regular price of $ 189.
I was told 4 separate times that they would clean the entire system including the cooling coils inside the unit. Bryan assured me when making the appointment that I would get the same service as i would if i was paying the regular price. They just wanted referrals if they gave good service. I WILL NOT EVER refer this company to anyone except the better business bureau.
Professional A/​C tech named «Scooter» said he would go over the system with a fine tooth comb and make sure it was sparkling when he was done. First thing he tells me is that my system is old and should be replaced. It is working just fine. Then we go inside and he starts to take the front off the inside unit. I said that the cooling coil is in the upper section of that unit and he was taking off the wrong part of the panel to clean the coils. He said that he wouldn’t clean those for the measly $ 29.95 and would charge $ 249. for that. I thought I was getting the $ 189. service? Don’t use this company. Don’t use this company. Don’t use this company.

One star too many!!! Terrible customer service. called after hours and felt like I was bothering the guy who answered with a big «sigh»…this is even after he knew that I had spent hundreds of dollars of service within the past 2 years… word of mouth is the best and cheapest advertising… sorry Joe!
Called another company immediately and they responded with courtesy and efficiency.
Thanks

If I could give this company less than one star (or negative 5 stars) I would. Joe Cool called me for my $ 39.00 spring service (they do the spring and fall maintenance) and I scheduled the appt. My unit was working fine prior to them coming out to service it. The tech tried high pressure tactics to sell me a new unit when he arrived for the service, and I refused. A few days after the spring maintenance service, the house started getting warm and wasn’t cooling properly, and a few days thereafter the unit froze up in the attic and the water from the thawing unit caused a ton of damage to my son’s bedroom below. I called a different company to fix the issue (because I have a home warranty plan and used their a/​c service contractor for the repair) and the tech said the unit froze because the valves were left loose when the recent maintenance was performed by Joe Cool which caused the R410 to leak out and the unit to freeze. The company that fixed the frozen unit and added R140 and noted on their invoice that the issue was caused by the loose valve caps. I provided copies of the invoice to Joe Cool, along with photo of the highly damaged bedroom ceiling (located below the a/​c unit in the attic) the damaged walls, and the damaged mattress, and they have refused to pay anything. Worst company ever, and I am highly suspicious they intentionally caused the R140 to leak out to make me think my unit was broken and sell me a new unit. I am a single mother, and this company took advantage of me and cannot be trusted.

Not a reputable company. Just trying to sell you a new unit using high pressure sales tactics. Go with someone else

Patrick came out to our Florida home and have the most amazing service! Super honest, caring and thoughtful about everything in the home and the air quality for the kids. He even spent those extra few minutes to explain everything I asked about and gave answers with clarity. This is the kind of service I’ve been looking for in an A/​C company. Ask for Patrick and you’ll be set! Thanks for you great work!

Driver #11 sure drives like he owns the road. US301 southbound to SR70 today at 11:15 am, the driver purposely speeds up and takes over a lane making it unsafe for my newborn to be on the road with. Despite seeing the «Baby on Board» sign, this wanna-​be race car driver simply does not care. After speaking with dispatch manager John Tillius, I am looking forward to a follow up from the owner.

My AC went out in Oct and I was getting a few estimates prior to the work, but needed the work done that week. I was out driving and saw a Joe cool truck so I called them. They came right over for an estimate. Patrick was The guy that came was very nice, but not too professional with certain things he did.. My issue was first he tried to sell the me the most expensive units (i wanted a quote to replace both my ACs) So I asked him how much a mid range unit was. Well as he is figuring the quote he is telling me that my supports in my attic had to be replaced and needed an engineer to redo them. I told him I only bought the house last year and it passed inspection and even received a discount for the roof. They said «I dont know how». So they wanted an extra $ 1500 for engineering and replacing of the 2″/4“s. All this is being done while the guy made him self at home and sat at my dining room table while calling his boss back and forth and then having me talk to him. What was weird is I was not the one who sat down first. He did… We went back and forth for about 20 mins of him and his boss on the phone trying to tell me to replace the roof supports. They ended up giving me a quote of $ 12 500 for both units and replacing the roof supports. They said it would not pass inspection by the county without replacing them. I said then I will fix the roof. They ended up coming down to $ 10 500, but would make me sign something that they are not liable if something happen. In the mean time I received a quote for under $ 8k for both units and the other company never said anything about the roof. After he left, he called me about a hour later asking if I spoke to my wife and made a decision and I said no… He then calls back again to say that he has a crew off the following day and wants to give them work and does not want to lay anyone off and he would come down to $ 10k total if I agreed right then. I said no again as I had to speak with my wife. So in the long run, I went with the other company for around $ 7800 total with nothing done to the roof and it passed inspection with flying colors. I would never recommend a company that pushes and pushes for an upsale that is not needed. Or the fact that he tried to make me feel guilty by telling me he may have to lay off workers.
Jan 25, 2015 update. I was out with my friends and family at a local restaurant. Patrick walks up to me, shakes my hand and says «Thanks for the Unilocal review you Dbag». I was floored… Could not believe someone would do that.

BEWARE. I would give no stars if possible. Salesman talked us OUT of using our home warranty for equipment replacement. Salesman Steve told us scary accounts of warranty service (mold not addressed, poor practices., etc). He also said he was giving us a generous discount that turned out to be their standard discount. The installer left the new unit without a filter which he said was available at Home Depot or any hardware store. It turns out the filters have to be ordered from Joe Cool or online. I have made a report with the Better Business Bureau. The high pressure salesman had my credit card and installation scheduled for next day before we realized we had been taken. We were snookered.

One star is too much. Fell for their «special» $ 49 deal where they told me they were going to inspect the ducts for mold, clean all the units, provide a «washable» filter, all included in that price. They didn’t check the ducts, did not wash anything, did not put anything in the drain to clean it, and never provided the washable filter. The tech that was sent just came back to say that the unit was old and should be replaced, and the filter you have is better than the washable filter. No cleaning, no inspecting, no filter. What a rip-​off! I even phoned right after asking for my filter, spoke to a manager who said, «we’ll put one on a truck and the next person who is in your area will drop it off.» Well, that was like 2 months ago and I’m still waiting. DON’T TRUST THESE PEOPLE!!!