AT&T Authorized Retailer

I decided to write a review after reading the negative comments left by a previous customer. People are often quick to tell others about their complaints but rarely post a comment when they are pleased with the service they received. I have been a customer for over 2 years and have never been treated with anything but respect and professionalism. I have dealt with Tim and Mahleen several times and they both go out of their way to make sure I am always satisfied before leaving. 1 time I left my 5S case on the counter top and Mahleen called and offered to drive it to me on her own personal time, that is customer service at it’s best. I have also witnessed their interaction with other customers and they have always showed patience and are happy to answer any and all questions. Try getting this service at an Apple store, that is if you get thru the line that normally takes 2 hours before you reach the service desk.

I’ve had the worst experience and wouldn’t want anyone, ANYONE going to the store and getting fooled like I did. Complete disregard for customer service and mismanaged.
Here’s what I THINK happened: I was on the ATnt NEXT plan since more than a year, 14 months to be precise and got an alert on my phone that I should upgrade!
So I went over to the store, with an inkling that I might want to get the iphone 6 or the LG G4. I didn’t care at this point, which was cheaper or more expensive.
As I enter the store, I am told that I HAVE TO return my phone and will have to pay $ 136 in addition in order to upgrade. I am NOT given a choice to retain my phone or trade it in for a new phone. NOT.
So I pay $ 136 and decide to upgrade to Iphone 6 because they don’t have the LG G4 in the color or kind that I wanted. That’s fine. I try to get the best deal for myself, including memory and data plan. I’m absolutely fine paying more for more memory. This should help you understand that I still don’t care about the money aspect in all this. Here’s where the BS starts, the customer service agent, Dan then tells me I will get $ 60 credit for my phone (LG G2) if I get the Iphone, and $ 150 if I get the LG G4. So I fret and take the $ 60 for the iphone. He then throws a bomb and says I HAVE TO BUY AN ACCESSORY FROM THE STORE in order to retain the $ 60. So I buy what is the «cheapest» available accessory from the store, or SO HE SAYS. A screen guard. Which by the way, broke the very next day!
He then says I have to pay $ 40 for the screen guard and the remainder $ 20 will be credited towards my next phone bill.
This is WHAT I LEFT THE STORE WITH AND still have to be with, coz they refused to exchange my phone for free, even though it was within the stipulated 14 day period. They said it would charge me another $ 35 plus any charges on the new invoice!!!