Aries Appliance Service

Had to use this company as a warranty through Kitchenaid, and had a horrible experience. He showed up on time, but spent the whole time trying to tell me it was my fault the dishwasher wouldn’t dry the dishes. First my water was too hard. Nope, have a Culligan softening system. OK, then my water is too soft. Nope, had Culligan dial it back two settings… it’s only medium soft. Ok, then you’re using too much soap. Nope, because of the softener only using ½ tsp. of powered soap. It went on like that for about 15 minutes while he ran a cycle, then he said well you’ll just have to leave the dishwasher door propped open 3−4″ after every cycle. This is a brand new appliance! It can’t be designed to dry the dishes with an open door. Extremely unhappy with their service and working with Kitchenaid to find another technician.

So I called at 3:30 today (6−9−16) and the clerk who answered the phone quoted me $ 85.00 JUST to DIAGNOSE my refrigerator!!!
She said that the repair would not be included in the fee. Normally a business will charge 85 dollars and if the total repair fee is 150 I only pay the difference of 65 dollars. This company is saying they would want 85 dollars to diagnose PLUS 150 dollars to repair, PLUS parts!
ABSURD! Your business sense SUCKS! Just lost what could have been a loyal customer.
… For shame! …AWFUL BUSINESS PRACTICES!!!

Had a confirmed appointment from 9 – 12 on 6÷1÷16 and they never showed up. I called at 1pm to check the status of the appointment and they stated that the appointment was rescheduled to 12 – 3 instead. No one from this horrible company called to let us know.

I was referred to Aries by Whirlpool since they are the authorized warranty repair provider. Run the other way if you come in contact with these people. They have zero motivation to fix your problem and actually thought it was reasonable for me to wait 2 – 3 weeks for refrigerator repair on a new appliance. They have their warranty customers over a barrel and since it’s guaranteed business, you can choose to wait a ridiculous period of time or just pay a local professional to get it done quickly and correctly. I waited one week after making the initial service request for an Aries tech to come to my house. To my surprise, he was only there to verify the serial number before ordering parts and said I would have to wait up to 10 days for parts, and THEN they would schedule an appointment for 24 – 48 hours later. Insane. I took a day off work waiting for NOTHING TO HAPPEN.

Referred by Whirlpool to repair my refrigerator. Got confirmation of appointment, repair technician Edgar quickly discovers the problem. Edgar had to order the part in need of replacing. The part came in very quickly 5 days sooner than expected. The Aries customer service called me and made a next day appointment. Edger the technician was respectful and very professional in handling our whirlpool refrigerator repair. I would definitely use the services of Aries Appliance repair again, and I would also recommend them to family and Facebook friends. I’m very picky person.

Was assigned to this company by Whirlpool. Confirmed appt., no one showed.
Called Aries. Answering machine. Never heard back. I am now on the phone with
Whirlpool Customer Service, who are having no luck contacting them either.
Good luck if you deal with this company.

It started out fine. I made an appointment, the technician came out to look at our dishwasher, and he said if the problems reoccurred that I needed to follow up within 30 days. He was very professional and I was satisfied with the experience up to that point.
Well, after a few days I realized that not all of issues had been resolved so I called Aries to schedule another appointment. The first time the appointment was cancelled because the technician was injured — so no problem. We agreed that they would call me back to a) talk to me about which issues were still unresolved in case they needed to order some parts and b) to schedule another time. Days go by, no word. I call them and find out that they had scheduled a time with the technician without telling us. Needless to say that no one was home when the technician arrived. So now I am on my 4^th call to discuss what needs to be done and to reschedule a time. This is no fun.

Ok, I was super worried after reading some of these reviews, but I had a five star experience. It was the company whirlpool uses for warranty, so I had no choice.
Scheduled appointment, tech said door was bent on freezer, so needed entire new freezer door.
After they ordered door and I was waiting for arrival, I actually called a local company to come out for a second opinion on my dime. He confirmed it was the bent door.
This was not a small problem, since a new door had to be manufactured. I found Aries responsive, quick and efficient. They returned calls, kept me updated and were very pleasant. If you look at my reviews, you’ll see I’m pretty picky. I’m assuming they’ve handled any office issues mentioned in previous reviews. Thanks Aries for great service.

I feel like I just got scammed. No tests, he was pretty sure the control panel was broken on our oven, but couldn’t say for 100% certainty. Then he tells me the part is discontinued through Aries company. 85 bucks for nothing! The part is available elsewhere, but not through Aries. scam?

These guys were fast, efficient and friendly, despite the miscommunication and the extra hour drive. He got there in a good mood, knew what he was doing, and was out in no time.

Too bad there are no «negative» star ratings.
Avoid these «glitchers» like the plague!
I was scheduled for a Saturday 12:00 Noon to 3:30 window appointment. I took time off from my job (lost revenue) and waited and waited and waited. No serviceman and no call.
I had already paid them for an over priced part, so they are holding me up for ransom.
I called on Monday, but the boss was «unavailable» to talk to a «small-​time» customer.
I was told that there was a“glitch” in their computer-​scheduling program and no serviceman got the message about my Saturday appointment.
There should have been some attempt to set up a complimentary service call or a delivery of the part, but no, just a receptionist/​dispatcher telling me there was really nothing she could do.
CAN ANYONE RECOMMEND A QUALITY, RELIABLE APPLIANCE SERVICE???

I usually do not give 5 star reviews for customer service however…
Aries was recommended to me by Whirlpool to have my washer and dryer fixed under warranty repair.
I will say Aries was great on customer service — they really did a great job on reaching out to schedule time around my schedule (usually their first time slot was within 24 hours, which is always great). They also followed up the day before to give me a time slot, which I think is ideal.
Jacob was my technician and he was great. He always came on the earlier side of the time slot (which I find is rare, usually the techs are within 5 minutes of the end of the time slot allocated). He was a great person to deal with and knew exactly what the problems were each time.
Like I said, a phenomenal company to work with and I would recommend and/​or contact the company again for service. Thanks everyone.

Aries was assigned to come out for my Maytag washer that was under the first year warranty.
Harold was fabulous. He caught on pretty quick after going through the diagnostics that it was USER ERROR. Whoops! He gave me great tips about how much to load and how much soap to use.
When I asked what was supposed to be just a question (as an FYI for myself), he ended up servicing my dishwasher as well on the spot. Leveled it so the top shelf wouldn’t come sliding out.)
THANK YOU!

Your review helps others learn about great local businesses.
The service tech was on time, he was curteous, and knowledge. We called because we purchased our washer and dryer last year and just wanted to learn if they were working to their potential. Reports were positive.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

I haven’t experienced the worst services in my life but this people. WIN!!! my 1^st place for the the worst services .From answering phone calls. they never answer the phone or return calls after leaving phone messages they wont call you back, they never have appointments, they don’t fix stuff rite then they tell you they have to order the parts and you are still stuck with your appliance not working in my case it is my refrigerator. I have to say that until the day of today i still don’t have a refrigerator working. It been seen the begging of DECEMBER. THEY ARE THE WORST.

Same as everyone else — Aries does not answer phones, doesn’t call back and doesn’t reply to email. Whirlpool mailed me parts directly — 3 weeks later and they are still not installed. The original technician visit I was told the dispatcher never said there were parts already shipped, so he did not have the tools he needed. Technician was scheduled to come back Saturday — was delayed at another assignment so we agreed to reschedule for 8:30a Tuesday rather than have him start a 3 hour repair at 5p. It is 10:30a now and I can not reach the installer or the office. I have the installers cell number — but he is not answering now (though he did Saturday). Very disappointed.

I was referred to Aries through the Maytag Service Center. I had to wait 6 days for an appointment but ok, they’re busy. My washer was out so it was off to the laundromat.
I had an appointment for today after 12:30pm. I got an email confirmation and was told they’d call. I took the afternoon to wait for them. No call. I called them to check, got an answering machine but no call back.
I’ve just wasted 6 days, an afternoon off from work and now it’s back to the laundromat. This is terrible customer service.

Don’t ever do business with Aries Appliance!!! Would love to give negative stars
We are still waiting for repair of our Amana microwave since September and it is now mid January! It was not heating (purchased in July).
First Amana recommended them so we made the service call to come check it out .
They said someone would come out so my husband took the day off work to be here. They did not show up but the service guy called us and said «oh we know what it needs so we will just order the parts» and we don’t need to come.
Ok so then 2 days later as my husband was outside pouring concrete sidewalk — the service guy just showed up and said he wanted to see the microwave! Luckily we were home!
Then 6 weeks later Aries shows up (after weekly calls to them and leaving voice mails ALL of which were never returned by the way!).
They removed the microwave from over the stove and messed around for about 20 minutes and said the parts Amana sent to them were defective!
We waited another 3 weeks and no responses from Aries about the new parts — in fact they still weren’t returning my calls for an update. So I called Amana to complain and they called Aries.
Then 2 weeks goes by and I called Aries again then called Amana to let them know still no response from Aries so they checked and lo and behold Aries had just called them THAT very day moments after I called and bitched them out on a voice mail — they asked Amana to ship parts for 2 day shipment
So now fast forward to now January 13^th Aries called and wanted to come the next day — no time frame given but we couldn’t take off work so scheduled for today January 16,2016 a Saturday … LOL just got a call from Aries — Oh we are sorry but one of the parts is defective and we can’t come.
We’ve spent the thanksgiving and Christmas and a wedding without a repaired microwave
So don’t do business with Aries appliance ever!

Second time I’ve dealt with this company (went through whoever Kitchen Aid sent me to). First time, shortly after we had purchased our fridge, we needed service. Gentleman who came (older individual, don’t know his name), was some what friendly but not very helpful in figuring out the problem.
Second time (back on the 14^th of Dec., 2015), same gentleman came out. Supposedly ordered parts, told me it would be about a week since the parts were coming from the east coast. 4 weeks later, no parts, no calls. I called last week, no one returned my message. Just called again, no one answered. Which only leaves me to assume they have blown me off. Thanks Aries, keep up the excellent customer service!

*** REDACTED January 15, 2016 ***
Today – December 9, 2015, Aries Appliance Service (AAS) estimated their repair technician Jacob B. to arrive between 5 and 8 PM to reinstall my parents’ Kitchenaid refrigerator ensemble. Jacob arrived an hour early and the faulty circuit board was switched out and replaced with the brand new installation. The warranty long expired and my parents paid the installation and repair out of pocket.
This is an honest and objective review of AAS and the repair technician Jacob B. I can’t comment or understand others’ negative experiences dealing with AAS. When calling their office, Samantha sounds polite and respectful towards me. I address her as «Ma’am» and shows appreciating by saying «Thank you.» Appointment time frames were accurate. Jacob even came early today, when he was expected between 5 and 8 PM.
Jacob B.‘s handled the repair and installation and he was professional and polite towards both my parents. He greeted my Dad and introduced himself as the repairman and asked if my Dad had any questions concerning the circuit board installation.
On behalf of my parents, The Tan Family was satisfied with AAS and Jacob B’s professionalism and service.
*** UPDATE I ***
I have been acting as an agent on behalf of my parents, when dealing with the repair company and I deducted an additional star because the past reviewers’ statements on the company not returning CALLS is coming true. I don’t know what’s going on in their office building.
January 11, 2016: I called their number several times until I reached who I remembered to be Katherine. Prior to reaching her, my calls were met with the answering machine. Prior to the January 11^th calls from me, my Dad called during the week of January 4, 2016 to check on the status of the optic sensors for the ice maker machine in our Kitchenaid refrigerator.
Nothing.
No returned calls.
I was delegated to obtaining the information from Aries Appliance Service (AAS). I’m starting to get annoyed with AAS’ lack of CUSTOMER SERVICE at the office level! I spoke with Katherine and she told me over the phone on January 11, 2016 that the parts are ready and AAS will call tomorrow the 12^th with a time window for installation on Wednesday the 13^th.
Guess what? No calls on the 12^th.
Wednesday the 13^th came and I dialed the AAS’ office number and reached Katherine again and now she updated and said that AAS was waiting for the completed parts to arrive on FRIDAY the 15^th – today. AAS will call my parents sometime today for installation tomorrow (Saturday the 16^th).
My ANNOYANCE is towards the office competency of AAS and does NOT reflect on the technician. Jacob B. shows up on time and he finishes the the repair in a timely fashion. My negativity is directed towards the AAS’ office management and their poor customer service. I am now personally experiencing the «not calling back» statements from previous reviewers!!! It is utmost annoying, unprofessional, and sub-​standard poor customer service.
*** UPDATE 2 ***
AAS returned call on January 15, 2016 around 11:24 AM and updated that the parts hasn’t arrive and they’ll be inventory the 19^th with the callback for arrival window for installation on January 20, 2016.