Chili’s Grill & Bar

Waited 35 minutes in an empty restaurant. Poor, rude service. The chicken tasted rubbery and microwaved.

I was at dinner on a Monday evening and my server was so rude to myself and my girlfriend, I can’t imagine where a young girl gets such a horrible attitude. we had to send our order back because they put jalepenos on our
burgers twice. Our chicken was raw and no management to be seen, we will not be returning to the waterworks mall chilis ever again.

Just terrible.
I used to love Chili’s — it was pretty decent for a chain restaurant.
But no more. The skillet queso was thick, badly flavored mush with some kind of mystery meat. There was no cheese in evidence. The server was argumentative when we told him we did not like the queso, but he did take it off the bill, replacing it with a charge for chips and salsa.
The vegetables in the fajitas were an amalgam of totally uncooked and burnt with a very bitter taste. They brought the tortillas out 5 minutes before the actual fajitas, so the tortillas were cold when the meal came. And the accompaniments were just tiny dabs of things on a small plate.
Definitely gone down hill.

I feel bad giving this restaurant three stars. In a nutshell, service was awesome, not because of our waitress, but because the manager and others were constantly stepping in to flawlessly help while our server was «in the weeds.» Great/​Awesome/​Amazing team effort!!!
Thing is, there were a lot of open tables which leads me to believe that they had a «tiny» wait because they wanted to seem busy but were understaffed (common trick). (My wife and I only went here as a last resort because it was the only place with less than a 10 minute wait and we had a movie to see.)
I really wanted to love this place, but I just can’t get past the «chain» crap food! Service was fine, but the food kinda sucks given the alternatives in the neighborhood.
Conclusion: skip this place unless you are in a time crunch; there are too many other great places to eat at.

So wanted to try something a little different (as chains go) on McKnightmare road, and as I have not been to this Chilis in quite some time (and for the life of me I cannot figure out why…) I thought we would tie on the feed bag here tonight, and this visit to Chilis is NOT starting off well.
The hostess is CLUELESS! She could not buy a clue with all of the money in Brooklyn. My wife, mother in-​law, twin omnivores, and I have been waiting here about 40 minutes on a FIFTEEN minute wait. Every time that I question her, she tells me we are the next table. Next table where on the moon?
Once we were seated, things didn’t get much better. The waitstaff (Jessica) was rather dismissive and (in my opinion) seemed put out. Getting her attention was slightly harder than finding and collecting hens teeth. What was also like finding hens teeth, was getting our appetizer. Waiting… and waiting… And did I say STILL waiting!!! 20 count em’ 20 minutes later voila, here comes my appetizer WITH a dinner chaser. Yes dinner came right along with appetizer. Imagine that!
The twin eating machines went with the little chicken crispers, corn on the cob, and lemonade and at $ 4.99 ehh it was kind of hard to mess that up. My wife had the ribs, and while it was nicely done I feel the size was NOT worth the price. She left very unsatisfied. My in law had the turkey sandwich (which I will never understand) and it was zoo soo stuffed with meat, that she could not finish it. This was about the only positive experience tonight.
Finally my classic bacon cheeseburger. Just a word of advice. Don’t waste your time and or money.
I finally realize while it has been such a long long since my last trip to Chilis. And I see why it will be a very long time before my next trip to this location. I gave them two stars because I have jet to eat at a one star establishment. I always say that I vote with my feet and my dollars. Rest assured it will be quite some time before either return!

When we entered the restaurant, the seating hostess stared at us without saying any words. I said hello and asked for a table for two people. She took us back to a table. Minutes later a waitress came by and said that the seating hostess did not tell her about us. The waitress apologized and was nice to us. For our appetizer we ordered the Skillet Queso Cheese dip with seasoned beef with warm tostada chips. The dip tasted as if it had beans rather than beef, but we liked it. I ordered the Southern Smokehouse Burger that had bacon and onion rings in it. My husband ordered the fajitas with chicken and steak. We both enjoyed the taste of these entrees. The waitress returned a couple of times to ask if we needed drink refills or anything else. When we left the restaurant, a different seating hostess was there, and she said goodbye to us.

I have to give this place a 2 star rating, one is for my stupidity of expecting something from a chain.
I sat at the empty bar hoping to be in and out. Wrong. I kept seeing the bartender texting while trying to hide from her boss, hide it from the customer too.
I drank my water immediately, I should have savored it because she never refilled it.
I ate a small portion of my meal and had to ask for the check, she never asked if it was ok or not. Very mediocre but come on how can you not make a decent soft taco?
Next time I’ll definitely eat at nordstrom café. Sad you get better food and service at a store!

I no longer go to this Chile’s because it is so hit and miss, especially on the weekends. My biggest complaint pertains to the staff, they are nice but there always seems to be an issue with getting it right.
The food is typical of what you get at the chain restaurants but given there are so many to choose from nearby I put this one near the bottom of the list.

Today I came here alone and this feels like a different restaurant. It’s a Monday on a cold day so it’s slow here at 5pm. The waitress shows me the screen and shows me how to use it. From the screen I can see some stuff but not all, and the prices are not shown so I go to the menu. The waitress is great but because it is slow, she checks with me every 1 – 2 min to see if I’m ready. I order a skillet queso right away. What came was a fry pan with some orange/​brown sauce with little lumps of meat (?). I though this was a mistake and after I had tasted it to see if I wanted it (yuck) I called the waitress over and told her it wasn’t Queso and I didn’t want it. She said it was how they made it. I told her it was like no other Queso I’ve ever had, I didn’t like it and she took it back, although they did charge me for the chips and salsa which I didn’t order. After She then checked with me 3 more times to get me to order so I ordered a burger, that’s as far as I had gotten in looking over the menu. The burger was out right away and I asked for a little mayo. I get that just in case the meat is dry. This was a very dry burger. I had trouble because the knife was dirty and I asked for another and it too was dirty so I used a fork because it looked clean. The fries that came with the burger were cold and dedicated and I didn’t eat them. I can’t believe how bad the food quality has gotten here. I think this may be the last time for this place.

You know Chili’s on McKnight Road, I used to really like you. Like REALLY like you. The skillet queso, the fajitas, the chocolate lava cake. It was amazing. All the time. And glorious in all its high sodium, high calorie, add some guac to that, way. And then something happened.
They serve the sides to the fajitas in the micro-​cups. A dollop of sour cream for my fajitas? A dollop of guac? Get real Chili’s. The chips are inconsistent, sometimes not salted, sometimes oversalted, sometimes cold, sometimes perfect. The fajitas them selves are usually served with barely cooked green peppers and onions instead of the previously well caramelized peppers and onions. Find something you really like? It’s probably been significantly changed, or is gone all together. It’s just not the Chili’s I used to hold so close to my heart.
The service is always great. I like the little tablet things on the table to close your bill, though I’m sure that is a bit difficult for the tech-​challenged members of society. The restaurant is clean and I like the décor upgrades. But all these menu changes and tweaks need to be re-​evaluated.
Chili’s, I’ll keep coming back even though I know I shouldn’t. Someday I hope you’ll return to your previous glory.

Me and my boyfriend went here on a Saturday night, to watch the football game, eat and have drinks. We should of walked right back out the door when we seen guests going up to the manager complaining about their experience. We never got re-​fills, barely ever seen our waiter, never got plates with our chips and the chips were stale. We waited 30 minutes for sliders and fajitas. My sliders sat under a heat lamp so the plate was scorching hot, my buns were rock hard, my fries were dead and the pickles were soggy and hot. Why you let pickles sit under a heat lamp, I’m not sure. My boyfriends fajitas looked like someone chewed them up and spit them out on a plate of grease. We attempted to grab our server to speak to a manager and 15 minutes passed by, no manager. We unfortunately had to leave without paying. Our experience was awful and we will not be back.

I am giving this chili’s four stars, and have no problem at all giving this place and especially the waitress Jess great review!
Got the two for $ 20 with app. I upgraded to the 10 oz steak, wife got the carnitas fajitas platter. And it was great!
Beats the generic competition easily. Beats trying to make it at home. I and the wife both agreed the service, the food, the place itself, beat most if the «genuine» tex-​mex places round here.
I got the steak, rare, came out perfectly prepared. Wife got the carnitas fajita platter. It was tender tasty, and had a «tower’o’condiments» with it.
Total price, with steak upgrade, beer, and tip, $ 38. About what I would have spent on a single dinner at the teppanyaki place I was planning on going to.
And another shout out to Jess, and the rest of the staff. Back of house and front. I hadn’t eaten at a Chili’s in over four years. I am going here, instead of Snapplebees or TGI-​Food, here on out.
Better than I thought it would be, VERY happy I came here. Pix to follow…

Been here twice poor service and the food it’s always old tasting. Probably the worst chili’s ever.

Four stars for the chips and salsa alone. What can I say, I’m easy to please in that regard. Seriously though, that’s generally the reason I go here. Also it’s right next to Ross Park Mall so it’s a convenient stop after a long day of shopping.
Physically, they’ve renovated the place over the past year compared to how it used to be. It’s definitely an improvement in that area. They’ve got a dining area and a bar area. Both sections have televisions where you can watch whatever popular sports game is going on if that’s something that interests you. Staff are generally nice and accommodating although sometimes they run a little slow. If you go there enough, they might start to remember your order for you before the words even come out of your mouth.
Food-​wise, it’s what you would expect from this type of restaurant. You get what you would expect. Although I’m a bit unhappy with how they’ve currently been changing their menu around. They’re no longer making items with regular white bread which is surprisingly disappointing to this picky eater. I’ll pass on the wheat bread. If you’re having a «TREAT YOURSELF» type of day and aren’t bothered with regretting the amount of calories you’ve put into your body in just one meal, then order the yummy molten chocolate cake for dessert. It’s so chocolatey and so delicious.

For what you expect from a chain resteraunt, its decent. Just don’t go in there expecting it to blow you off your feet. The wait staff was okay, we could see that there were open seats but we weren’t seated until a little bit after that, but it wasn’t terribly long.
All in all, it was an average experience, Ok food, Ok service, and Ok atmosphere. I only stopped here on a trip but I will continue to go to Chili’s in my area.

Meh. Stopped in for dinner before heading to an appointment. Was by myself. Ordered hot tea, they have only one kind — generic Tetley. OK, no big deal. I guess I was spoiled by Bob Evans and their selection of about a half-​dozen teas.
Entrée was Cajun pasta with grilled chicken. Came with a piece of texas toast. The pasta was overdone, the sauce was watery alfredo, and the chicken — although moist — was bordering on soggy, and it was quite tasteless. I would not recommend that dish, especially if you’ve had it at North Park Lounge where they do it very well. I was actually surprised how all aspects of the dish, other than the chopped green onions on top, were sub-​par.
Before the entrée arrrived, the server asked if I wanted more tea, delivered another cup of hot water, then asked if I wanted another teabag. Um, yeah? And he had to go back to get it.
My server was friendly and polite but not particulary attentive. Did not see him from the time my entrée arrived until I was done eating.
Décor was nice and the place was clean.
Maybe some of their other meals are better, but I would skip the Cajun pasta.

I was very dissatisfied with my to-​go experience yesterday. I walked up to a girl putting in an order at the to-​go station terminal, assuming she was the to-​go person, cuz to-​go station. I stood there for a moment until she looked up and said «hi, how are you?» and then returned to her tasks. A male employee came up to me and very politely asked if someone had been with me yet. I turned to Dismissive Girl and I said «I think her». He asked her and she replied «I don’t know”(about my order) and again, very politely said he’d get someone to take care of me.
A moment later, Polite Helpful Guy returned with the to-​go person who greeted me very politely and said as soon as Dismissive Girl was finished, she’d cash me out. 2 minutes later, I handed her a $ 100 bill to which she noticeably sighed because she had to get it changed. I’m a terrible person, sorry.
Another moment later, a manager came back, asked me if I was the guy with the $ 100 bill and gave me the change for it. Whether I was or not, of COURSE I’m the guy waiting for $ 100 in smaller bills!!! Brilliant. I had still not been cashed out. But, thanks for the smaller bills, Probably Going to Get Ripped Off One Day Manager Man.
Another minute later, Sighing Inconvenienced Gal cashed me out after my food had sat for 5 minutes. I got home, ready to enjoy my feast and found my buffalo chicken sandwich was missing a solitary, vital ingredient: the buffalo sauce. But dammit, they remembered the salsa with my chips and salsa. Good win for them.
I love Chili’s. I’m not «cool» enough to denounce chains even though their food is perfectly good — gimme Chili’s salsa or gimme death, I always say. But, I’ll hesitate before going back to this particular location in the future, that’s for certain. Maybe next time I’ll eat fresh with Used To Be Fat But Now Annoying Guy at Subway.

It is Chili’s. A chain restaurant. Don’t go expecting amazing, fresh and unique dishes.
We ate there on Superbowl Sunday about a half hour before kick off. Which meant the restaurant was basically dead. We had a «server team» that was taking care of us. They were both attentive and quick with refills on water, pop and chips. the only time that they took a while was when I asked for extra sauce for my chicken. It took a lot longer than it should have considering the lack of crowd in the restaurant.
I tried one of the new «healthy» chicken entrees. It was OK. Chicken was moist and the guac and mango on the top added an extra flair, but I can’t say I’d order it again.
I’m not the biggest fan of chili’s, but my fiancé loves it, so I know we’ll be back.

I placed a to go order so no real «inside the restaurant» experience here. But, when I picked it up the staff was fast and friendly so I really liked that!
The boyfriend and I got the 2 for $ 20 deal and wow, you get a lot of food! It was all really good too but then, within an hour of eating, we both got really sick. Sick for 24 hours. Not so good.
Anyway, we’re passing on Chili’s from now on. It’s a shame too because the food really did taste great!

I’ve been to this Chili’s a few times, and it was fine for when I was with a big group that wanted to eat fairly cheaply.
This time, a friend & I needed a place to grab lunch to kill time during a car inspection and Chili’s was nearby. It was a pretty awful experience… The waiter was a very tall, very ditzy kid who gave such bad service I felt like he owed me a tip for putting up with him. Not only was he super slow, but he bought us rancid spinach & artichoke dip. It smelled awful, but we tried it anyway. To quote my friend, «It smelled the way it tasted – like feet.» Of course, our waiter was nowhere to be found, so we sent the dip back to the kitchen with the next server who walked by, and she was appalled by the smell alone and apologized profusely. And when our waiter found out, he said, «I’m sorry you didn’t enjoy that dip.» Obviously.