Hook Fish & Chicken

My family has ordered several times and had no problems until today. The delivery time varies depending on how busy they are. Today, the delivery only took 20 minutes. I have worked in food service and I understand that in the course of preparation there is a chance that hair may get into the food. However, it’s another thing to find several hairs. I picked one out of the coleslaw and decided not to eat it. When I went to eat a shrimp, the hair was embedded into the batter because I couldn’t even pull it off.
I called the store and I explained to the gentleman that answered that I would like them to pick up their food and issue a refund because I found hair. His response: «what kind of hair because we don’t have women working in the store?» I told him that was irrelevant. He told me that they would not come and pick up the food and hung up. I called back and said, you hung up on me… I would like a refund. He asked me to hold and again hung up!
I live five minutes away and showed up at their counter in ten. The guy answering the phone was at the counter. When he said hello, I recognized his voice. I said hey, I’m the lady you hung up on twice… where’s your manager? He tells me there is no manager. I ask for the person in charge of everyone working. An older gentleman comes up and I explain the situation. To save you from reading a novel, he issued me a refund of $ 20 but my order was $ 25.44. I show him the receipt on my phone, he again compares it to his store receipt and gives me the difference. I will never order from them again.

I place an order online received a confirmation number, I get there to p/​u my order and they tell me since they are not delivering today that they are not taking online orders… I was very upset about this, I don’t care if ur «not delivering» today it has nothing to to with me placing a pick up order!

I’m addicted to seafood and love fried shrimp.
You have to be willing to try it out. Pack some heat when going to this location. And lock your car. Bring cash as they don’t take credit cards. But they have an ATM in the store.
I get the jumbo fried shrimp. You can get 7 or 14. 7 was around $ 22 dollars but well worth it. I counted and he gave me 10. It’s served with their fries and two slices of white bread.
You can have them put seasoning on them too. I always get it and love it.
When your there don’t look at its building. Cause it’s not the most clean but it all goes into the fryer. Let just hope the change the oil on a regular basis.
I also got the hush puppies and love them.
It amazes me how expensive it is here and that the crowed it serves can afford these prices. But more power to them.

Good shrimp and wings!
Hook has been in Pittsburgh since 2005. This Hook location is on Frankstown Road in Penn Hills across from Rey Azteca. It is pretty much a take out location by they do have a few tables to eat your food there if you prefer.
As far as seafood they offer catfish fillets, nuggets, cod, perch, regular and jumbo shrimp, oysters, scallops, tilapia and whiting. Dinners come in small, large and family sizes. All dinners come with cole slaw, fries and bread.
As far as chicken dinners they offer gizzards, nuggets, tenders and wings and they are also available in small and large sizes. Wing dinners are available anywhere from 3 wings to 150 wings.
They also offer chicken and fish combos including:
catfish & wings, perch & wings, catfish cut & chicken tenders and perch & chicken tenders.
For sandwiches they offer crab cake, cod, perch, tilapia, whiting and chicken tender sandwiches. All sandwiches come with fries and cole slaw.
For sides they offer cole slaw, okra, fries, hush puppies, jalapenos, onion rings, mozzarella sticks and jalapeño poppers.
For desserts they offer cheese cake, peach cobbler, banana pudding and assorted cakes.
I really like their fries and jumbo shrimp. The jumbo shrimp are HUGE! The wings are very good also, they’re just on the small side. I like my wings big like at Honeybee’s in Homewood.